Voya Financial Bewertungen 

I am closing my account and moving my mandate to CVE Capital. If a provider makes it difficult to access your own capital and hides behind bureaucratic excuses, it's not an investment, it's a red flag. Real stewardship means having total control over your exit and that is the standard o transparency and liquidity the CVE framework provides.

DO NOT GET INVOLVED WITH VOYA IM. They stole money from me, and they lied from the start

My account seems to have broken, on its own.
I check weekly the financial status, logging in to do so. Out of no where I began getting a "We are unable to log you in to your account at this time. Please contact your account advisor at 855-663-8692 for more information" message for about a week.
I called to report the issue, and they reported having opened a trouble ticket and they'd call me when they fix it. Got a call 2 days later, saying they were working on the issue and would update me when its done. 2 days after that and no further calls and its still unresolved. I called back and they say its still being worked, and theyd call me when its done.
On a side note it appears they outsource theit call centers to India....not all english speakers are fluent/intelligible.

I called the number they give online, because their online portal gives you zero information about your existing policy, so you HAVE to call. When you call and ask about your payments, they will tell you that they are trying to get that information for you all the while they are trying to just upsell you. As soon as it is clear that you won’t be up sold, they give you another phone number to call; it’s all just a ploy to keep you on the line. Then you call that number, and they give you another number and that number gives you another number. It is all designed deliberately to make it as hard as possible to stay on top of your policy. They are gambling that people will give up, forget and let their policies lapse. It is as close to a scam as they can legally get away with. I would NEVER choose to do business with them again.

I applied to a job at Voya on Sept 4, 2025. I did not hear a word from them until April 22, 2026, At which point I got an automated rejection email.

Incredible disrespect to their applicants. The level arrogance that drives such a practice is hard to understand.

A 401k rollover should be a seamless process. Multiple calls and then a required spousal consent form that was not on website. Would only accept by mail or fax. Finally acknowledged receipt and would not send funds to my financial institution but only a check to me. Did not opt for their extortionate $50 expedited mail but I am now at day 15 and still have not received my check. When I called to inquire when it was put in the mail the customer service rep said it was my fault for not selecting the expedited method. Victim blaming? Voya rate of return way below the market and the customer service experience confirms my decision to get out of there

Trying to get my 401k from them is hell the app is never working properly. They said they sent me a file I had to use abdobe reader to access it but every time abdobe tells there is no file to open so I called and asked to have paperwork mailed to me it’s been two weeks and I haven’t received anything. One of the worst companies I’ve ever had to deal with

This company will garnish your money once it’s time for them to be paid ON TIME, and purposely make you wait to get your claim approved even if you submitted everything to have it approved. They actually HATE having to pay out so they make you go through hoops. This company needs to just file bankruptcy, these are hard working people who are literally trying to pick up the pieces to their lives when disaster strikes unexpectedly just expecting their claims to be approved on time, but the company doesn’t care, they are just there to collect from your paycheck on time. This is heartless, may God have mercy.

Voya never sent me a 2025 tax return. I attempted to set up an account, but the website displayed an error message. I called their customer service and spoke with a representative who informed me that the website was malfunctioning. Therefore, I requested that they send me a copy of my tax return. Oh, my goodness! The representative put me on hold three or four times before advising me to consult my tax professional. Finally, after being put on hold again, she comprehended my simple request and promised to mail my return. However, she mistakenly read me the wrong mailing address. Let’s see if the tax return actually gets mailed. The representative was quite pleasant, but it was evident that she lacked proper training. Based on my experience, I strongly advise against trusting Voya with your investments. If Voya cannot handle such a straightforward task as mailing tax returns, it’s clear that they are not equipped to manage your financial affairs effectively. Stay away!!

Update: April 14th, I still haven’t received my 1099R tax form in the mail. I attempted to create an account online again, but kept encountering the same error message: “This option is unavailable at this time. Please select another method.” I reached out to customer service to explain my issue with the website, mentioning that the previous representative had informed me that the website frequently has issues. However, the current customer service representative assured me that the website is "pristine". We still couldn't create a login account, so she connected me to a specialist who confirmed that there’s a disruption in the system. The specialist was very nice and assured me they would call back once they figured it out. Let’s see what happens. Everyone is nice and respectful, but I need execution.

I would give VOYA a ZERO if I could. NEVER invest your money with this company. They will TAKE your money, but good luck withdrawing it. I have been filling out papers for OVER A YEAR and still cannot get MY MONEY.

Voya Financial is the WORST! The customer service is terrible. Our account information just changes, like a correct phone number changing to an incorrect one. Our phone pin is never recognized. Ever. We have to go through reverification that this time is taking weeks for some mail to come. We don't even have access on our account to change any information. They have held off a withdrawl we have been trying to make for weeks as the stock market plummeted and we lost about 3k. Still get an error code trying to withdrawl. We can't wait to be done with this people.

If I could give this a negative star I would. We have spent the last 45 days trying to rollover a 401k from Voya to another institution. The 401k had both pre and post tax funds. Voya sent the after tax funds to me even after giving them the exact accounts for IRA and Roth rollovers, as well as the FBO information. 6 calls later and we still have not resolved the issue. Horrible customer service

Horrible service, not able to access online, customer service can’t answer questions, claim managers never return calls, almost impossible to get payment. Never get paid on-time. Takes weeks of calling to get a check then weeks of calling to get another check. They owe me 6 weeks of pay 5 phone calls and still waiting. What is the point of short or long term disability insurance even when approved you can’t get paid. I highly recommend NO company or person use their LACK of Service.

Worst to deal with, never get a call back. Calling everyday for two weeks and all they tell me is we received your paper work but takes a few days to process. Reminder they’ve told me that for two weeks now. Worst situation and worst experience ever Voya is a negative review if could give one.

YoYA is horrible the money withdraw transaction completed but they never distributed the money. I made multiple phone calls seeking for help the only they told me my bank rejected the money, which is not true I am trying to find a way to close this retirement account. Be careful and find a better provider like Fidelity

Less than 1 star!!!!! They will not give us access to our money!!!!
SHAME ON VOYA!!!!!

Absolutely awesome website. Spending hours trying to get FSA funds released. The website continues to deny claims without providing a reason. Once we called in and corrected the issue it was denied again without a reason. Hours of my life wasted with this awful company.

I selected one star because there is non NEGATIVE 100. Never ever use voya. They are The worst of the worsts. They completely blocked me to access my HSA account through employer. If that is the technical problem, They cannot figure out how to solve. Whenever I contact online, the only thing they do is multiple people take my information but not fixing anything. They are very suspicious and incapable of anything but taking money.

My experience with Voya has been extremely disappointing. Customer service is very poor and appears to be offshore, making communication difficult and ineffective. It is nearly impossible to get any problem resolved, no matter how many times you call or follow up.
Distribution requests are overly complicated and burdensome. What should be a straightforward process turns into endless back-and-forth, delays, and confusion. Representatives are often disrespectful when handling questions about your own investments, which is unacceptable.
The lack of accountability, poor communication, and dismissive attitude raise serious concerns about trustworthiness. When it comes to managing your investments and accessing your own money, you expect professionalism and reliability—Voya fails on both fronts.
I would not recommend Voya to anyone who values responsive customer service or clear, efficient handling of their investments.

Rude and disrespectful employees. Had to fight to get my retirement funds, horrible