My experience with Voya has been extremely disappointing. Customer service is very poor and appears to be offshore, making communication difficult and ineffective. It is nearly impossible to get any problem resolved, no matter how many times you call or follow up.
Distribution requests are overly complicated and burdensome. What should be a straightforward process turns into endless back-and-forth, delays, and confusion. Representatives are often disrespectful when handling questions about your own investments, which is unacceptable.
The lack of accountability, poor communication, and dismissive attitude raise serious concerns about trustworthiness. When it comes to managing your investments and accessing your own money, you expect professionalism and reliability—Voya fails on both fronts.
I would not recommend Voya to anyone who values responsive customer service or clear, efficient handling of their investments.