The Curious Drinker Bewertungen 

The service whilst i was a member was great and the boxes were always fantastic. I am no longer drinking alcohol which is why i cancelled my membership but i would still recommend to others. I called to cancel and spoke to Keenan, he was very polite and helpful. Very good customer service

Had a lot of experience with this retailer. From when they were Craft Gin Club and now that they are Curious Drinker.
Wanted to leave a fair review, as I feel many of the reviews are unfair.

Positives:
Its actually a great product. We have found its a really fun way to explore lesser known good quality drinks. The rum in particular has been fabulous. Amd the snacks/accompaniments are really good. Some have become new staples in our home. They definitely know their stuff.

Negatives:
If you haven't got the box on an offer the price is a bit steep. Not terrible but out of our normal price range.
It is a reoccurring subscription if you dont cancel. Cancellation is a little tricky. I found the process fine to be honest. Though you used to be able to do it over email and I dont think you can anymore. But I can see how others may find this difficult. They definitely need a more user friendly way of leaving.

That being said, we had an issue recently with a box. And the customer service team were honestly lovely and really helpful. Sorted everything quickly amd were really fair with everything. So I cant fault them at all.

In conclusion definitely worth it, especially if you have a deal and are comfortable with the means of cancelling if needs be.

I’ve been enjoying their gin subscription boxes for the last 5 years. They’ve since branched out to include other drinks and spirits, hence the probable name change to Curious drinker. However I’ve stockpiled far too many bottles and been skipping months whenever I remember. I’ve now decided to cancel my subscription instead, I did have to phone as I wasn’t able to do this online but Anna was able to assist and made it easy. I’ve always found their customer service fast to act especially if there’s been a missing item or magazine.

The agent I spoke to was extremely helpful his name was Desmond Jones

Craft Gin Club has been brilliant ive been a member for years, great boxes and great customer service.

Thanks to Emma for handling my cancellation and confirming no more payments will be taken. Emma dealt with my request courtiously and professionally with a follow up email.

I cancelled, reluctantly accepting the product I had just been told was coming, spoke to them cancelling - next month they did exactly the same thing - so ignored my cancellation or perhaps reinstated it without input from me, product good, service not so good.

Anna dealt with my problem straight away.
I thought this was a separate company to the Craft GinClub.
My husband is a member of Craft Gin Club and he wishes to keep the membership.
Thank you

Desmond Jones was great. Very helpful and friendly to deal with. Really great service.

I spoke to Desmond Jones to cancel my membership and he went through it in less than a minute. Very helpful. The company however are annoying.
Unlike other subscription services you don't get an email before your parcel is sent. You just get a notification of billing. There is no way to cancel the delivery other than email where they will tell you it is too late.
Cancelling your membership appears to be simple. You just click through the cancellation options until the end when it says you have to call them! All of these things are blatantly ways to snipe money from people.
Foolish as I was quite happy keeping the membership and skipping when I had too many bottles.

Perfect, thank you Keegan

Great gins and good offers but they have cynically made the cancellation process as difficult as possible which i consider borderline unethical.

Was not clear I was signing up to a subscription when I ordered a one-off box. Cancelling the subscription is in a really obscure part of the website, accessible when you are on a computer (couldn't find it on the phone-based website). Refuse to cancel the order for a subscription box even though they have only processed payment and have not started putting the box together (according to the status on the orders page on their website).

Prohibitive cancellation process. There is a facility on their website to cancel but nothing happened after trying to use it and I got charged the following month.
Email agent wouldn't confirm cancellation, had to call. Telephone agent read off a script about losing benefits gained - UGH. Worst is that their suppport agents embrace this prohibitive cancellation policy. It is so upsetting when staff are forced to surrender good principles for a company. Also no apology or accountability for the fact their online cancellation form doesn't work.
Update: I have seen on their responses to reviews that the online cancellation form should direct users to call to cancel, but mine did not. There was a form to fill on and I was able to submit it, so I expected it to work.

The actual box that I recieved was not great value for money, just two rum miniatures, some crisps a single serving bottle of juice

Despite confirming that they had cancelled my membership, they continued to help themselves to my money, from my credit card the following month .... shocking... very unprofessional

I subscribed to myprotein and these were free gifts from Curious Drinker. I didnt subscribe or sign in and now they are charging me 47 pound per delivery that I can not cancel despite my attempts !!!!!!!

Desmond handled my call with courtesy and efficiency.

Cancelled my membership today, Keegan was polite, courteous and professional throughout the whole process

The person was polite and sounded genuinely sorry I was cancelling. Offered a discount if I would stay,but didn't push when I said I still wanted to cancel.
Disappointed that membership can't be cancelled online and you have to phone up. Have been a member for over 7 years, and feel it's just not the same, and didn't feel it fair that a large amount of points accumulated over the years were simply wiped off for a new reward system.