Beer52 Bewertungen 

Goood experience - it was good.

I wanted to cancel my subscriptions today and received very helpful and friendly assistance over the phone. The customer service representative (L) took the time to explain the latest offers available on my account, including the discounts I was eligible for including delivery charges. He also asked about my previous orders and whether I was happy with the products I had received. I explained that I had not tried all of the wines and beers thus far but the special sparkling wine remained in the fridge for a special occasion. He even took the time to gather more information about a certain whiskey to inform myself about it which was a lovely touch and as the customer I did feel that there was a time limit to our conversation.
Although I decided not to renew one of my subscriptions, he simply reminded me of the value of the current offer without making me feel pressured in any way. He clearly explained all of my options, allowing me to make an informed decision. We even shared a laugh during the conversation, which made the experience feel genuine and personable. It was refreshing to speak with someone who focused on providing excellent customer service rather than simply trying to upsell, as is so often the case with many companies.
Thank you for some wonderful products and keep up the good work

speedy delivery overall lovely beers, 6 out of 8 hit the spot

Great staff communication

Dealt with my issues professionally and efficiently. Many thanks,

Quentin made the call super smooth - no pressure at all. He’s a great conversationalist. Great guy

Joe was very helpful taking the time to explain all of my options. He was polite and and very willing to deal with my concerns. Excellent experience.
Thomas L

Great customer support - shout out to Simeon, who was incredibly helpful in discussing my subscription and finding the best deals for me. Excellent service, and would definitely recommend to anyone looking to sample some great beers from around the world

Friendly, helpful staff.
Reward points earned over time.
Once got a package damaged in transit - immediately sent out replacement before I even realised.
Great beers and variety.

Great service, well handled

I spoke with malavika and she was very helpful.

The representative I spoke with was friendly and polite and understood that I wanted to cancel the subscription. I was offered options to keep the subscription without being pushy and overbearing and cancelled it when I confirmed that was what I wanted.

Problem solved quickly.

Quentin was really friendly and helpful as well as being very knowledgeable and efficent. He quickly sorted out my reason for calling in to a really satisfactory conclusion.
Thank you.

Mikhaila was great, she assisted me with cancelling my membership swiftly & with no issues. Many thanks!

Mikhaila Powell was great

I called in to cancel and ended up extending my subscription for a month. I didn't realise the subscription could be flexible, and they had a really good offer. I love supporting small/unique breweries so it's great that there's a plan/delivery cadence that works better for me. Amazing customer service, very friendly and helpful. Feels like you're talking to a real person.

Very polite, friendly and helpful customer service

This service is reliable and the phone operative I spoke with was professional and efficient (although the call environment is echoey with some background noise).

My most important feedback comes from the experience I've just been through to change my subscription from wine to coffee. I understand there must be a process and some effort to retain customers, but considering that I'd said the reason for cancelling was to reduce alcoholic intake, more responsibility should be taken to allow people to leave easily. The addictive nature of the product must be considered - not everyone will appreciate coercion to continue and succeeding in retaining a customer could have devastating consequences for that customer. The script should switch instantly to "thanks for your custom, let's get that cancelled for you".

In fact, it would be world-class corporate social responsibility to now offer an easy "change my subscription to coffee" option, and even a quick switching button on the website. Allowing cancellation online (like all the other account management functions) would also be a good start, rather than requiring customers to make a phone call.