RailClick Bewertungen 

Antwort von RailClick

Vor 7 Tagen

Hi Romana,

Thank you for sharing your experience. We’re sorry to hear about the last-minute cancellation of your Berlin–Vienna journey and the additional costs you faced as a result, including accommodation, meals, and transportation.

We also understand your frustration at having contacted us and then not receiving further updates regarding your complaint.

Could you please share your RailClick booking reference with us? This would allow our team to locate your booking and review what happened with your case.

We sincerely apologise for the inconvenience and frustration you experienced.

Kind regards,
RailClick Customer Service Team

Antwort von RailClick

17. Aug. 2026

Hi Mario,

Thank you for sharing your feedback. We’re very sorry to hear about the frustration caused by the duplicate booking and, in particular, that you were unable to cancel it online and have not yet received the refund you were expecting.

We understand that you have already provided documentation and followed up regarding the reimbursement, so we’re sorry that the situation has remained unresolved.

We would like to review your case and understand what happened. Could you please share your RailClick booking reference and the email address used for the booking? This will allow our team to locate your request and investigate it properly.

We sincerely apologise for the inconvenience and appreciate your patience.

Kind regards,
RailClick Customer Service Team

Antwort von RailClick

11. Aug. 2026

Hi traveller,

Thank you for your wonderful review!

We're delighted to hear that your request was handled promptly, even over the weekend, and that we were able to resolve it exactly as you wished. Providing responsive and efficient support is exactly what we strive for.

Thank you for choosing RailClick. We wish you a fantastic journey! 🚆

Antwort von RailClick

14. Juli 2026

Hi Fabian,

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to face payment issues, difficulties contacting our Support Team, and concerns about your journey.

At RailClick, our multilingual Support Team is available 24/7 to assist customers before, during, and after their journey, and we'd like the opportunity to investigate what happened in your case.

Could you please share your RailClick reference number and the email address associated with your booking? We'll review your case and provide you with an update as soon as possible.

Thank you for bringing this to our attention.

Antwort von RailClick

8. Juli 2026

Hi Zorka,

Thank you for your wonderful review!

We're delighted to hear that our team was able to assist you quickly and that you appreciated the friendly and helpful service. We're especially pleased that being able to communicate in German made your experience even more comfortable.

Thank you for choosing RailClick. We truly appreciate your kind words and wish you a fantastic journey! 🚆✨

Antwort von RailClick

16. Juni 2026

Thank you for your feedback.

We respectfully disagree with the impression that more complex cases are ignored. Simple requests can often be resolved quickly, while more complicated issues frequently require coordination with the railway operator, verification of booking details, or waiting for information from third parties. Unfortunately, these factors can sometimes extend response times.

As an authorized reseller, we are also bound by the policies and permissions of the railway companies, which means that goodwill gestures or exceptions are not always within our control.

That said, we understand that waiting for a resolution can be frustrating, and we continuously work to improve both our response times and communication throughout the process.

Our support team remains available 24/7 and is always happy to review any open case and provide updates whenever possible.

Antwort von RailClick

16. Juni 2026

Hi Michael,

Thank you for your review.

We're delighted to hear that our team was able to assist you quickly when you needed help. Providing fast and reliable support is something we work hard to deliver every day.

Thank you for your trust and your kind words. We wish you a wonderful journey and hope to assist you again in the future 🚆

Antwort von RailClick

19. Juni 2026

Hallo,

vielen Dank für Ihre ausführliche und positive Bewertung.

Es freut uns sehr zu hören, dass unser Support-Team Ihr Anliegen schnell bearbeiten konnte und Sie Ihr Ticket innerhalb weniger Stunden an die korrekte E-Mail-Adresse erhalten haben. Wir wissen, wie wichtig eine schnelle Lösung ist, insbesondere wenn Reiseunterlagen betroffen sind.

Vielen Dank auch für Ihren Hinweis bezüglich des Kontaktformulars auf netherlandsrails.com. Wir verstehen, wie frustrierend es sein kann, auf einen 403-Fehler zu stoßen und erst nach alternativen Kontaktmöglichkeiten suchen zu müssen. Rückmeldungen wie Ihre helfen uns dabei, mögliche technische Probleme zu erkennen und die Nutzererfahrung weiter zu verbessern.

Es ist schön zu wissen, dass Sie trotz dieser Unannehmlichkeiten mit dem erhaltenen Support zufrieden waren.

Vielen Dank für Ihr Vertrauen in RailClick und wir wünschen Ihnen eine angenehme Reise! 🚆

Antwort von RailClick

19. Juni 2026

Hallo Joyce,

vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben.

Es tut uns leid zu hören, dass Sie beim Buchungsvorgang auf solche Schwierigkeiten gestoßen sind. Wir verstehen, wie frustrierend und beunruhigend es sein muss, wenn eine Zahlung erfolgreich verarbeitet wird, aber weder ein Ticket noch eine Buchungsbestätigung eingehen.

Wir verstehen auch Ihre Enttäuschung darüber, dass Sie Schwierigkeiten hatten, den Kundenservice zu erreichen, und dass die von Ihnen genutzten Kontaktkanäle nicht wie erwartet funktioniert haben. Wenn Reisende Unterstützung bei einer Zahlungs- oder Buchungsfrage benötigen, sind eine klare Kommunikation und erreichbare Supportkanäle besonders wichtig.

Ihre Kommentare zu den technischen Problemen während des Bezahlvorgangs, den Kontaktmöglichkeiten und der Bearbeitung von Buchungsanfragen sind wertvoll und helfen uns dabei, Bereiche zu identifizieren, in denen wir das Kundenerlebnis weiter verbessern können.

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen.

Antwort von RailClick

19. Juni 2026

Hi Johannes,

Thank you for sharing your feedback.

We're sorry to hear that your experience did not meet your expectations.

We understand your concerns regarding service fees and refund conditions. Travellers expect pricing and cancellation terms to be clearly communicated throughout the booking process, and we recognise that it can be frustrating when the final amount paid or the refunded amount differs from what was anticipated.

We also understand that refund expectations are particularly important when a booking includes cancellation-related benefits or protections. Clear information regarding what is and is not refundable is essential to helping customers make informed decisions.

Your comments regarding pricing transparency, service fees, and refund communication are valuable and help us identify areas where we can continue improving the customer experience.

Thank you for taking the time to share your experience.

Antwort von RailClick

22. Juni 2026

Hi Alexander,

Thank you for sharing your feedback.

We're pleased to hear that you found the booking process quick, straightforward, and intuitive. Creating a simple and efficient booking experience is one of our key priorities.

At the same time, we're sorry to learn that your experience with customer support did not meet your expectations. We understand how frustrating it can be when you're seeking assistance and feel that your questions are not being adequately addressed. We also recognise the importance of having reliable communication channels and receiving the documentation you require in a timely manner.

Your comments regarding support responsiveness, communication quality, contact channels, and access to invoices are valuable and help us identify areas where we can continue improving the customer experience.

Thank you for taking the time to share your experience.

Antwort von RailClick

4. Sept. 2025

Thank you for testing our platform and sharing your thoughts.

As an authorized reseller, we provide added value beyond just the train ticket itself — including international customer service 24/7, a multilingual interface, and a smooth booking experience for travelers worldwide. The service fee reflects these additional features and is shown transparently before purchase.

The travel confirmation step is a security measure implemented on certain routes or ticket types to comply with operator requirements and help prevent misuse or fraud. It’s a quick process designed to ensure your ticket is valid for travel.

We appreciate your feedback and will continue working to improve our service. If you have questions about your booking, our support team is available anytime via the contact form on our website.

Antwort von RailClick

27. Aug. 2025

Vielen Dank für Ihre Rückmeldung – auch wenn wir verstehen, dass Sie enttäuscht sind, möchten wir einige zentrale Punkte klarstellen.

Bei der Buchung wird das gewählte Hin- und Rückfahrtsdatum deutlich angezeigt und muss vor Abschluss aktiv bestätigt werden. Ein „Klickfehler“ kann leider nicht nachträglich durch unser Team korrigiert werden, **wenn der gewählte Tarif keine Änderungen oder Stornierungen erlaubt** – das ist nicht unsere Entscheidung, sondern eine Vorgabe der Bahnunternehmen.

Wir sind ein offizieller, unabhängiger Ticketverkäufer (in diesem Fall über railclick.com), aber wir können **keine Sonderkulanz gewähren**, wenn die Tarifbedingungen es nicht zulassen. Diese Informationen sind **klar und transparent vor dem Kauf einsehbar**.

Auch wenn der Betrag in Ihrem Fall vergleichsweise gering war, raten wir immer dazu, das Reisedatum sorgfältig zu prüfen, bevor Sie auf „Bezahlen“ klicken.

Unser Support steht Ihnen dennoch jederzeit zur Verfügung, 24/7, falls Sie weitere Fragen haben oder Unterstützung benötigen.