Gazelle Bewertungen 

Nice business

I got a 10th gen iPad, which was listed as “good” not “excellent, for my mom. So far, it has been fantastic—no scratches, everything works, etc! It makes me wonder what an “excellent condition” would’ve been! :-)

this was a terribly challenging purchase to make.
1.kicked back for po box for mailing not the physical for delivery. 2. asked numerous times, told was a security. 3.had cc issues, once corrected, still trouble ordering. 4. called CS and told not able to make the purchase, email confirmed that phone was purchased and mailed out.

No problems with gazelle or the merchandise that they provide, but FedEx is not the greatest shipper in the world. They are not good.

We've ordered other items through Gazelle and didn't have any problems with them. This is the first item purchased that didn't work out of the box. The iPad mini wouldn't charge and flashed the Apple boot screen before shutting down. Honestly, a little frustrated since I was looking forward to using the iPad for a trip.

Phone was in excellent condition, charger worked perfectly no issues. Gazelle is my go to. I turned my family and friends on to gazelle. Only place I buy pre owned phones.

Battery is too bad and too many scratches

Replacement phone for one returned is great.

Well, let's see. Gazelle sold me a stolen phone. That's right. stolen!! By the time I found this out from my own carrier had already spent a considerable amount of time and effort transferring my phone's data to the stolen device. My carrier told me Gazellle could do the work to get the device off the "blocked"list, but Gazelle said no, I just needed to return it and start all over. Of course, I had to wipe the phone clear. I asked to speak to a supervisor but none was available. Now I have to wait until Gazelle refunds my money so I can order a new device. Meanwhile I don't have a working device. Gazelle is offering expedited 3-4 day shipment on my next order. Wow! That's just a day or two better than standard. Of course there are no devices available that meet my price parameters right now anyway. A supervisor, Jose, finally left me a brief message but when I attempted to reach him, I was told the customer service agents had no way of getting him on the phone.
Does this sound like good customer service?

Great choices, reasonable prices and conditions.

I had to threaten to sue Gazelle under my state's consumer protection statute in order to receive a reply to my email. This is unacceptable. The quality of the goods I bought was excellent and the price was excellent, but the major failure vis-a-vis customer service makes me give this 2 out of 5 rating.

I ordered two different iPad Pro 2022 12.9” and received the wrong item both times. Can’t trust what I ordered. The best part about it was the return process but it was annoying what I had to go through to get it.

I ordered a ninth generation iPad Wi-Fi and 4G! I received a ninth generation iPad with just Wi-Fi!

Device ordered but lost in transit. Instead of Gazelle working with FedEx to resolve things they instead place the burden on the customer to resolve the issue.

Received entirely wrong package. Not even a phone. Customer service was great at first but quickly became inconsistent. Was told it would take up to 2 business days for review, but it has been 4 so far and I have yet to hear back from customer service. Emailing is only partially effective when trying to communicate with them.

My main problem was they sent me the wrong phone. I ordered a 10 pro fold and the phone that came in was a 10 pro XL. I decided to keep the 10 pro XL because it's just as good as the fold but it was not what I ordered and they didn't have any in stock of what I ordered and when I called customer service all they could say is referred to the website for refund or returns but when I sit and thought about it I just decided to keep what I had.

I was quoted $159 when I sent my phone in. After they received it, they dropped the payout to $0 because they said the phone isn’t paid off and there are too many scratches. Both of those claims are false. I’m not waiting for my phone to be returned to me and hopefully it actually makes it back to me.

I ordered my son an iPhone and paid $30 for overnight shipping on 7/16. Phone didn’t arrive as expected on 7/17. I waited another day just to give them the benefit of the doubt. After phone still didn’t arrive on 7/18 I contacted Gazelle. Gazelle said phone was in FedEx’s hands as of 7/17. Using the tracking number provided to me, I could see that FedEx never received the phone. On 7/20 I contacted Gazelle and was told I needed to complete an affidavit of loss (AOL). I completed the form and sent it to Gazelle that same day. I emailed them the next day asking for an update, no response. I called them on 7/22 as was told I needed to fill out another AOL since they didn’t receive the first one. I did this again and waited for a response. Crickets! On 7/24 I again contacted Gazelle, and was told to send them another AOL. I after sending the AOL three times I was told to wait 4-5 business days. After that time frame I called them again and was told to wait another 4-5 days. This happened two more times. At this point it is mid August (1 month since I ordered the phone)!!! I went to FedEx to file a claim but was told that Gazelle had to complete the form. I emailed Gazelle and ask them to complete the form but received no response. It was obvious Gazelle and FedEx were never going to give me my money back. I contacted my bank and filed a claim with them. In less than 48 hours my bank refunded my money. Buyer beware!!!

I didn’t receive product and still haven’t received my refund