Gazelle Bewertungen 

Wrong item was sent and customer servise was not that helpful

The phone is great. I would suggest you include the IMEI number on the package or something. It would have been helpful to have it more easily accessible for set up.

Best price, tablet works perfectly and came with cable. Fast ship!

I ordered a "good" iPhone 14 Pro, and the phone is actually in excellent condition. The price was much better through Gazelle than others I checked. Comparing phones and ordering was easy on their website. Delivery was fast! It arrived a whole week before the anticipated delivery date provided at checkout. Very happy with my purchase.

Very disappointing experience. BAIT AND SWITCH TACTICS.

I have a little used device used solely as a wifi tether point for international travel that I wanted to sell.

After receiving and evaluating the device, I received a new offer for 1/3 less because "It looks like the Cell Phone is a different model than you thought. Since every model has a different value, this will affect the offer we can make," and a damage assessment that that "The device shows significant cosmetic damage that may make it unsuitable for everyday use. This includes excessive wear beyond our acceptable guidelines, such as significant scratches and other visible signs of use."

After asking for a re-evaluation where I provided a copy of the original receipt demonstrating the device that I provided them was the model original identified (serial numbers match) and asking Gazelle to confirm that the device Gazelle was inspecting was indeed the device I sent, they doubled down. So I asked for my device to be returned.

Let's address the cosmetic condition. This is a device with NO scratches that has lived in a case with a screen protector since purchase. I even got out the magnifying glass when they sent it back trying to figure out what they were talking about. This is NOT a device with "significant cosmetic damage."

Now, for the issue of "the Cell Phone is a different model than you thought." They returned it with their own inspection report confirming the device is... wait for it... the same model as what I originally identified! Just to be sure in the event that their own evaluation AND the original paperwork on it were incorrect, I turned the device on and checked the model and specs on the device itself. Yep, still the same device.

I appears that Gazelle was hoping that the hassle of asking for them to return the device was going to be enough for me to take the reduced price offer.

After receiving the device back and proving all this information to Gazelle, they again regurgitated the original assessment.

I DO NOT BELIVE THAT GAZELLE OPERATES IN A GOOD FAITH CAPACITY.

Look for other companies to do business with.

Easy to navigate and prices up front . Phones match what you buy

I had a very disappointing experience with this company. I placed an order, and they accepted it, but later canceled it without giving me any explanation.

My shipping address, billing/credit card address, and even my IP location were consistent, so I don’t understand why the order was canceled.

What made the experience even worse was the complete lack of customer service. I sent them multiple messages asking for the reason for the cancellation, and after more than 48 hours, I still received no response.

Maybe this company was better in the past, but based on my experience, I don’t consider them reliable or trustable anymore. When a company cancels a customer’s order without explanation and then ignores multiple messages, it is very difficult to trust them.

In my opinion, many other platforms provide much better customer service and communication. I’m also not sure whether their customer service is actually based in the U.S., but regardless of where it is located, the lack of response and communication is unacceptable.

i found that it did not hold the charge for more than a few hours. it was kind of slow to change items. or for a request to be answered. i will be following up with a return, to get something that will also handle my google items. probably a newer item.

Lost my order. Customer Service was not supportive had to do all the work tracking it down through fedex. Bought many phones from them without issue but if there is a issue good luck
Update: Ordered the phone on 8/21 it shipped on 8/24 as of 9/4 it is still lost. FedEx tracking shows it has not been delivered and has not been updated since 8/25. I had to create a case FedEx since Gazelle was useless. FedEx was more responsive but wanted details about the phones that I did not have. I reached out to Gazelle to get the information but instead Gazelle told me I needed to submit an Affidavit of Ownership. Which will take another 2-3 days to get approved. This makes no sense since the tracking clearly shows it is still in transit. I emailed support and talked to them support multiple times. The first time I contacted was told to wait 7 days. Which I get but they could have initiated an investigation with FedEx since it appeared lost. Reached out after 10 days and was told I would need to fill out that form and wait another 2-3 days. I just want to get my kids a couple phones.

Just adding to the long list of unexpected scratches, cracked screen, wrong model number which I took directly off the software. Never again.

I have both bought & sold with Gazelle and have always been happy! I’ve been watching the iPad listings and finally got what I was looking for, and shipping was very fast, and the iPad was just as described. I’ll for sure be back!

Bought iPad Pro 5th Generation. They send iPad 5th Generation (not the Pro version, lower/cheaper view). They don't offer replacement. I swear they sold this item knowing they never had it in stock. And I used a 10% discount. They try to offer me a less discount. Avoid at all costs.

I’m disappointed with the tablet I received. I purchased a 12.9in iPad Pro 128g space gray color and received a regular iPad space gray 128g. I ordered this as a gift and it’s very disappointing. This is my second time ordering with them and not sending me the correct order or the phone was not unlock. The only thing I receive for compensation is a $10 discount. That doesn’t even cover the gas and time to package it up, stand in line and send it back to them.

I wanted to buy an older IPhone for a young friend & this was exactly what I was looking for.

I paid for expedited shipping and the phone still has not arrived a week later!

Buying a used phone was great but selling my phone to them was horrible. I was quoted as getting 105 dollars for my phone that was in okay condition. I noted some scuffs etc. They asked if it lit up all the way, if the battery over heated.... basic questions. The phone worked completely fine and didn't have any major defects or scratches but they surely did say that it did and reduced my offer after receiving it. In that aspect, they're very shady. They don't send pictures of what they're claiming.

Most things were fine except I tried for 2 days, the first time 10 minutes after I placed the order, to cancel the order. I was shipped after 2 daays when it should have been easily canceled.

I order phones from them very often and for the second time in a row my package is stuck in GA. Tried to chat with gazelle and FedEx and nothing.

UPDATE: Gazelle jumped right on it and is in the process of getting me some info.

Nice business

I got a 10th gen iPad, which was listed as “good” not “excellent, for my mom. So far, it has been fantastic—no scratches, everything works, etc! It makes me wonder what an “excellent condition” would’ve been! :-)