Raaj Bhatti

Early days but not promising. My number porting has been in limbo for 3 days now (outgoing calls and texts ported fine but can't get incoming)
Emailed 2 days ago.
Tried phoning multiple times after 10:30am and get a message no one available.
So, I guess it should be fine if I get it working properly but otherwise high risk when an issue occurs....
Dissappointed.
UPDATE 24/08 - 6 days with inability to receive calls and texts. SHOCKING. FORMAL COMPLAINT RAISED!

Adequate when it works and useless customer service when it doesn't. Bear that in mind when you look at the cheapness....

Have blocked legitimate switching request twice now. Complaint in progress which will escalate to Energy ombudsman. Not competitive. Not helpful. Only want your money!

Here's a question? When is a Conservatory that is built onto a wall and accesssed via a sliding door from the dining room not counted as part of the house?

Answer, when Plusheat reject a job request as they say the Conservatory is an external building in the garden and not part of the house, so not covered!

Despite my explaining that I am seeing significant wasp activity around a gutter point on the Conservatory roof and that they are entering the Conservatory. And having done that, they have access to the kitchen and lounge which are both also connected to the dining room.

I was then asked if the wasps would still get into the rest of the house if the sliding door was shut! Well, I doubt we will need any expert analysis from Dr Brian Cox to ascertain that wasps cannot travel through solid matter!!

Totally bizarre and completely useless! Sign you up and then multiple excuses to reject jobs that should be covered! Not credible at all!! I won't be renewing in October. AVOID!

31/07/26 UPDATE - I continue to be fobbed off by their complaints agent and counting days to termination now. Incidentally, their statement in their background company blurb below re next day service guarantee is not my experience, when re another botched job last year, (sadly I have had more than one and on another occasion, my complaint was upheld and recompensed), their agent told me on the phone that they are not an emergency service and I would have to wait over a week as they only had one supplier in my area and they were busy!

READ THE TITLE OF THIS REVIEW!! AS THEY ARE NOT REGULATED AND NOT PART OF ANY TRADE BODY OR ALTERNATIVE DISPUTE RESOLUTION, YOU ARE STUCK WHEN YOU GET BAD SERVICE UNLESS YOU WANT TO SUE THEM VIA COURT! BUT THEY HAVE WASTED ENOUGH OF MY VALUABLE TIME ALREADY!!

Updated 28/7 - Very helpful customer service who have agreed to replace my faulty watch that was purchased as a new item via eBay.
UPDATE 06/08 - Lovely new watch received. Not as expensive as the limited edition I returned which is no longer available. But still a very nice looking watch that I picked myself from current models. However, dissapointing that it seems to have the same flaw as the one I returned. Am confirming if this is a design feauture. Will update again.
UPDATE 10/08/2026 - turns out that the inability to stop the second hand movement is indeed a design feature of the complexity movement, and so, from a maunfacturing perspective, the watch I returned functioned normally, user expectations aside. So, am now re-exchanging the new one for the original!

Ignorant pig headed customer agents. I called to raise 2 complaints about 2 seperate issues (15:32 14/07/2026 if anyone can listen in.)

Whilst the agent remained calm, she insisted on talking over me despite my telling her that was rude and to let me finish. She also insisted on maintaining a policy that Klarna are not allowed to record 2 complaints!!

I will be approaching Ombudsman to ask them how I deal with an organisation refusing to record a formal complaint!

BY THE WAY, IF KLARNA RESPOND, PLEASE DO NOT REDIRECT ME TO SELECT A TRANSACTION VIA THE APP AS FOR ONE OF THE COMPLAINTS, IT IS ABOUT YOUR HANDLING OF AN EXISTING CASE I HAVE RAISED. THE SECOND IS NOT TRANSACTION RELATED.

APOLOGIES FOR CAPS BUT SEEING IF YOU READ THIS BEFORE AN AI BOT POSTS A STANDARD REPLY!

Useless customer support after receiving fake and faulty jewellery. AVOID. DO NOT BUY FROM HERE OR DO SO AT YOUR OWN RISK!

Useless customer support after receiving fake and faulty jewellery. AVOID. DO NOT BUY FROM HERE OR DO SO AT YOUR OWN RISK!

Its not DHL, it's EVRI with a DHL glossy topcoat! £500 parcel lost. Was told to contact seller and that they would get back to me if they find it. Tracking useless as well. AVOID DHL eCOMMERCE UNLESS YOU ARE PREPARED TO LOSE STUFF. IT'S EVRI IN DISGUISE AND WE ALL KNOW HOW BAD THEY ARE!

Apalling customer service. Their A-Z programme is useless. No easy way to get customer support. Prime next day means nothing. STILL WAITING AFTER ALMOST A WEEK! From now on I am going to limit my spend to max £20 to minimise my exposure. Useless and high risk!

Took excess deductions and then took 3 months to rectify. Having left them end February I am still chasing them for a P45. With both issues, I had numerous phone calls and emails including to an alleged "complaints" email account. Have left freelancing now and returned to perm but if I was still contracting, would not use them again, nor can I recommend them.

Really poor customer service standards. Don't read the complaint properly and repeatedly ask irrelevant questions without actually progressing anything.

Whatever you do don't order online. Customer support really patchy. They accepted cancellation of a bulky item several days ago, which was fine. However,I am now needlessly having to jump through hoops to get the accompanying heavy item delivery charge adjusted. This is because that delivery was coming from a store so central team can't deal with it. Ans it would seem that their incompetent (or overworked? You choose) store staff have been incapable of doing this simple admin task almost a week after the event! Buyer beware!!

Completely useless with a bad attitude. Unlike cleaning and OCS staff who were really helpful but did not have access rights to help us retrieve our delayed baggage. KLM, Swissport all useless. Glasgow airport deserted after 11pm! Either that or Swissport staff were skiving. There representative was really rude and we have complained about her seperately. Such a bad experience!

Completely useless with a bad attitude. Unlike cleaning and OCS staff who were really helpful but did not have access rights to help us retrieve our delayed baggage. KLM, Swissport all useless. Glasgow airport deserted after 11pm! Either that or Swissport staff were skiving. Such a bad experience!

Made a complete mess of my pension payment and despite my raising a formal complaint have been slow to respond and left me out of pocket.

Quick to sell then you are abandoned! Other steppers are available!!

Would be 5 except for customer service which is extraordinary difficult to engage in a meaningful way.

Update 081025 - managed to engage via an alternative channel. There had been some technical issues. Was able to purchase the specific items I wanted with a welcome discount as well! Faith restored! Excellent products.

Useless customer service. Webpage full of FAQs and guides but no actual direct contact. So they are happy to flog stuff and then never want to see you again! Always check customer service before you buy from anywhere.

Sell extras then don't deliver! Buyer beware...

UPDATE - had to threaten chargeback claim before they reluctantly agreed to send me what we had ordered.

9 weeks later, have received carpet mats only. Still waiting for rubber mats and boot liner as I spent £279 on the all season pack!

9 weeks!!

Still chasing...

Do yourselves a favour folks and avoid the extras ...

UPDATE 2

11 weeks on and despite acknowledgement from CEO Office, still no mats. Have wasted enough time and submitted the chargeback. Terrible operational process in this organisation. VERY HIGH RISK O
IF YOU EVER NEED CUSTOMER SERVICE! THINK ABOUT HOW MUCH MONEY YOU COULD BE PLACING AT RISK.

My mats are for a small some of money and they are giving me grief! Imagine what they could be like for a bigger sum!!