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1 Star – Account closed and funds withheld without clear explanation
I had an account with 12BET under the username varojj29.
My account was closed and my balance was withheld. 12BET claimed the reason was a “duplicate IP address”, but they did not provide clear evidence or a proper investigation.
My deposited amount was approximately 20,000 THB and my remaining balance was approximately 83,000 THB.
I request 12BET to provide transparent evidence, review my case fairly, and return any legitimate funds that belong to me.
I hope Trustpilot users are aware of this experience.

Title: Account Closed & Funds Confiscated Without Evidence (1xBet)

I am writing this review to warn others about my experience with 1xBet.

My account (ID: 1167146911) was suddenly blocked, and all my funds (over 50,000 THB including my original deposit) were confiscated.

The reason given was “multiple accounts”, which I strongly deny. I have only ever used ONE account and have never intentionally violated any terms.

What is most concerning is:

- No clear evidence was provided
- No proper explanation of the alleged violation
- My account was permanently closed without the possibility of appeal

I am fully willing to complete any verification required (ID, selfie, bank account proof), but the company refuses to review the case further.

This raises serious concerns about fairness and transparency. Confiscating both deposit and winnings without proof is unacceptable.

I kindly request 1xBet to:

1. Provide clear evidence of the alleged multiple accounts
2. Reopen the investigation
3. At minimum, refund my original deposit

If this issue is not resolved, I will escalate this complaint to the licensing authority in Curaçao and other public platforms.

I hope this review encourages the company to act responsibly and resolve this matter fairly.Subject: Complaint Against 1xBet – Unfair Account Closure and Fund Confiscation

Dear Sir/Madam,

I am writing to file a formal complaint against 1xBet regarding the closure of my account and confiscation of my funds.

Account ID: 1167146911

The company has accused me of having multiple accounts, which I strongly deny. I have only ever used one account and have not violated any terms intentionally.

My account was suddenly blocked, and all my funds (including my original deposit and winnings) have been withheld. The company claims this decision is final and refuses further communication.

I believe this action is unfair and lacks transparency, as no clear evidence of the alleged violation has been provided.

I am willing to fully cooperate and provide any verification required, including identity documents, proof of address, and bank account ownership.

I respectfully request:
1. A review of my case
2. Evidence supporting the accusation of multiple accounts
3. At minimum, a refund of my original deposit

This situation has caused significant financial loss and concern. I kindly ask for your assistance in resolving this matter fairly.

Sincerely,