12BET Reviews 

300
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers had a great experience with this company. Many customers found the platform easy to use and enjoyable, describing it as a good and fun experience. Some long-term users also appreciated the service, having remained loyal for several years. However, some customers also noted significant issues with customer service, often describing it as unhelpful and providing only canned responses. Many people experienced problems with deposits not being credited and withdrawals being delayed or rejected, sometimes leading to accounts being locked. These issues led some to describe the platform as untrustworthy, particularly when large winnings were involved.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with many reporting significant issues with deposits and... See more

Website

People report ambiguous experiences with the website, with many reviewers expressing strong dissatisfaction... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many reviewers describing it as... See more

Customer service

Users describe negative interactions with customer service, often reporting that support agents drag out... See more

Service

Consumers find service to be ambiguous, with some reviewers reporting positive experiences, such as good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All is well, Fast deposit, and security and privacy. every day rebate bonus .actually i was played live casino, in live casino some baccarat tables removed so when it removed i loose the bet, baccarat... See more

Rated 4 out of 5 stars

Username-Kishor3116 I have been using from 2023 but I want to withdraw money 9000 rs but it is showing pending from past 2 days and customer care telling 24 hrs Already 2 days over Sorry it got cre... See more

Company replied

Rated 5 out of 5 stars

Hi,. I'm a loyal user for 8 yrs. Due to some payment related issue my 12bet account is locked. Now as everything is resolved from my end, please unlock the account . I'm missing the website so mu... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

12BET, founded in 2007, is a pioneering igaming company with over a decade of experience delivering multilingual services across Europe and Asia. Recognized globally and ranked 17th by eGaming Review Magazine’s Annual Power 50, 12BET has become a major force in igaming market. Built on the core values of sincerity, fairness, and kindness, 12BET provides a secure, reliable, and exceptional entertainment experience for users around the world.


Contact info

4.0

Great

TrustScore 4 out of 5

300 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(300)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

1 Star

1 Star – Account closed and funds withheld without clear explanation
I had an account with 12BET under the username varojj29.
My account was closed and my balance was withheld. 12BET claimed the reason was a “duplicate IP address”, but they did not provide clear evidence or a proper investigation.
My deposited amount was approximately 20,000 THB and my remaining balance was approximately 83,000 THB.
I request 12BET to provide transparent evidence, review my case fairly, and return any legitimate funds that belong to me.
I hope Trustpilot users are aware of this experience.

July 20, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi วิลัย,

We understand that you have concerns regarding your account status and balance, and we take such matters seriously. Account-related matters are handled in accordance with our platform policies and security procedures. If you would like further clarification, please reach out to our customer support team. We would be happy to assist and ensure your concerns are properly followed up.

Warm regards,
12BET Team

Rated 1 out of 5 stars

Online casino games chitng fake app…

Online casino games chitng fake app total table chitng fake casino games Baccrat game total table chitng 12bet this app parfect BIG SCAM DON'T PLAY THIS APP CHITING GAME PEOPLE AMOUNT RECAWARI NOT RECAWARI TOTAL AMOUNT 000000000 PLEASE PEOPLE DON'T PLAY THIS APP REVIEWS 00000000000000000000000000000000000000000000000

July 5, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi Naseem,

Thank you for taking the time to share your feedback. We understand that trust and a positive gaming experience are important to our members, and we take all feedback seriously.

As we are unable to verify individual cases based solely on the information provided in a public review, we kindly encourage you to contact our Customer Support team through our official channels and provide the relevant details. Our team will be happy to review your concerns and assist you accordingly.

Warm regards,
12BET team

Rated 1 out of 5 stars

This is not suitable for one star…

This is not suitable for one star review also all scammers

July 4, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi Saanvika J,

Thank you for sharing your feedback. We understand your concerns and take all member feedback seriously. We remain committed to providing a reliable and positive experience for our members.

If you have any specific concerns or require assistance, please reach out to our Customer Support team through our official channels so we can review and assist you accordingly.

Warm regards,
12BET Team

Rated 1 out of 5 stars

Never ever deposit in this site…

Never ever deposit in this site…. Tooo worst customer support…..they will drag many days to resolve an issue….i tried depositing money unfortunatley my payment got struck and after two days it got updated….then i have reached out to customer support for depositing money with the transaction proof….intially they have asked for bank statement and they sai within some time you will deposit will get approved… next day i have opened the site still balance was not updated… again i have reached out to them and requested for money…. Again they asled for updated bank statment… i have given all the details in crystal clear….after some time they told we have not received this payment… i have sent them chat eith phone pe also… phone pe clearlu told the amount has been deposited to receivers bank still they are denying my payment….. i request each and everyone whoever playing in this site …. Please don’t deposit here🙏🙏🙏…. They will literally play with you🙏🙏🙏🙏…. Don’t deposit here please i request everyone… for sure you will face a bad experience……

June 27, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi SRi HaRi SRi,

We’re sorry to hear about your experience and understand how frustrating this situation must have been for you. Our team reviewed the information provided and worked closely with you throughout the process to help investigate the transaction and explore the available next steps.

Please be assured that we take payment-related concerns seriously and remain committed to supporting our members whenever such situations arise. If there are any further updates regarding your case, our Customer Support team will be ready to assist you accordingly.

Warm regards,
12BET Team

Rated 1 out of 5 stars

12BET Confiscated BDT 101,530 Winnings via Severe Backend Database Manipulation & Fraudulent Timestamps!

DO NOT TRUST 12BET! They are absolute scammers who manipulate their backend servers to steal player winnings once you hit a jackpot. I am an active player, and on June 5, 2026, my balance reached BDT 101,530 after a massive clean win on Monopoly Big Baller.

This is a generic, automated copy-paste response designed to mask financial fraud. You have NOT resolved anything. My player username is toaha007. On June 5, 2026, my BDT 112,600 gaming turnover on Monopoly Big Baller was fully APPROVED and SETTLED by your own system. It was only AFTER I secured a legitimate live balance of BDT 101,530 that your team manually manipulated the backend ledger with a fabricated, retroactive timestamp to confiscate my winnings and block access. My active, verified Bkash wallet and Gmail are directly tied to my identity. A formal dispute regarding this structural database tampering has already been officially lodged with the Curacao Gaming Authority (CGA) compliance team (complaints (at)cga.cw). Stop hiding behind generic scripts and release my legitimate funds!"

To avoid paying out, 12BET manually zeroed out my active balance to BDT 600 in the morning and injected a fraudulent, backdated rejection timestamp in the system claiming my profile was restricted at 21:44:41 due to a KYC ID typo.

However, they are caught red-handed by their own unedited internal Financial Logs:
1. Valid Bet Turnover: Their billing server permanently logged a turnover of BDT 112,600 verified as "Valid Bet" and marked as "Settled" with a net positive Winlost amount of BDT 93,530.
2. System Integrity Contradiction: If my account was restricted at 21:44, how did their server legally process a BDT 1,050 bet and credit a BDT 66,400 jackpot at 23:14:23 (1.5 hours later)? Furthermore, Live Support (Agent Richa) confirmed past midnight that verification was safely ongoing.

This is a textbook "Winnings Confiscation Trap." They accept your deposits, validate your wagers, but once you win big, they manually manipulate system data to forge timestamps and steal your money. I have already filed an official forensic complaint with the Curaçao Gaming Authority complaints(at) cga cw with ironclad financial server proofs. Avoid 12BET at all costs if you value your funds!

June 5, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi Md Shawon,

We hear how strongly you feel about this, and we want you to know your concerns were taken seriously.

Your account and all related activity were thoroughly reviewed by our team, and the outcome was determined in full accordance with our platform's Terms and Conditions. We have already been in touch with you directly to share the findings.

We appreciate your patience throughout this process, and our team is always here whenever you need us.

Warm regards,
12BET Team

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this platform. I initiated a chargeback through my bank, but it was rejected by the beneficiary account. When I followed up through chat support, they kept insisting that they had not received the money in their bank account. Despite multiple attempts, the issue remains unresolved. This involves a significant amount of ₹50,000, and I strongly advise others not to trust this platform.

June 15, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi Varun,

We want you to know that your case was taken seriously every step of the way. It wasn't a straightforward situation, and we're truly glad our team was able to see it through to a resolution for you.
We're sorry for the frustration this journey caused, and we hope this outcome restores some of your confidence in us. We're always here if you need anything.

Warm regards,
12BET Team

Rated 1 out of 5 stars

My 50,000 INR deposit was succesful on…

My 50,000 INR deposit was succesful on my side but 12bet are not crediting the funds and their customer support team are useless in solving anything. Don't use them if you want a peaceful gaming experience. They are just scammers.

June 10, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi Suma,

We're sorry to hear your experience has been this frustrating, and we want to make sure your case gets the attention it deserves.
We weren't able to find an account linked to this review. Please get in touch with our support team directly and provide your account details so we can look into this properly for you.

Warm regards,
12BET Team

Rated 1 out of 5 stars

Dont even dare to put money in this…

Dont even dare to put money in this website they simply says we don't receive money go and ask in bank for chargeback, after successful transaction they will say all these , they are absolute froud s don't even dare to deposit your money, for every two transactions they will hold one transaction money

June 8, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi hanuman god,

We take deposit-related concerns seriously and would genuinely like to look into this for you.

However, we're unable to locate an account based on the details provided here. Please reach out to our support team directly with your account information so we can investigate and get back to you properly.

Warm regards,
12BET Team

Rated 1 out of 5 stars

My 2 deposits are missing

Username - manjus9013
My 2 deposits are missing, when queried with the support team was asked to raise chargeback. However the merchant banks are rejecting my chargeback requests as well. They are neither crediting my deposits nor refunding my amount. Have raised 100's of complaints but the same cycle repeats.
Deposit 1 - 6000₹ on 29th april 2026, UTR - 301619363932
Deposit 2 - 5000₹ on 12 may 2026, UTR - 604446080007

April 29, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi Manjunath,

We hear how exhausting this has been, and we're truly sorry you've had to go through this.

Both transactions have been picked up by our team and are actively being worked on. We understand how unsettling it feels when deposits go unaccounted for, and we are committed to seeing this through for you.

We know you've already reached out many times, and we don't take that lightly. Please know this is being handled with the urgency it deserves.

Warm regards,
12BET Team

Rated 1 out of 5 stars

i just had a bad experience with 12bet…

i just had a bad experience with 12bet i just sign in. i deposited rm98 and luckily won , and try to withdraw Rm340.. but they request my Malaysian id front and back with video selfie of myself b4 i could withdraw.. Bsnk detail completed with my name. I think they are scammer, why is eas not mentioned on their website.. They take our document surely for illegal purposes. DON'T EVER TRUST 12BET.. TOTAL SCAMM

May 12, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi Ahmad,

This is not the experience we want for you, and it means a lot that you took the time to share it with us.
Identity verification is something we require of all our members, as it exists to keep every account safe, including yours. We're glad our team was able to connect with you directly, and we sincerely hope this has been a more reassuring experience since.
You're always welcome to reach out. We're here for you.

Warm regards,
12BET Team

Rated 4 out of 5 stars

All is well

All is well, Fast deposit, and security and privacy. every day rebate bonus .actually i was played live casino, in live casino some baccarat tables removed so when it removed i loose the bet, baccarat tables means sexy baccarat 01 to 10 tables.. recent time all tables not available some tables are system maintenance or undermaintaince .

May 12, 2026
Unprompted review
Rated 4 out of 5 stars

Yes77

Ok. Good. Tuyet voi

April 30, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi Tony Nguyễn,

Tuyệt vời khi nghe điều đó! Cảm ơn bạn đã chia sẻ, chúng tôi rất vui khi bạn có trải nghiệm tốt.

Trân trọng,
12BET Team

Rated 3 out of 5 stars

Previous withdraw amount was getting on…

Previous withdraw amount was getting on time now it's almost 4 days completed till now not credited how we will deposit

April 22, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi MANDATI GURUVENKATESH,

We hear how frustrating this must be, especially when things have worked smoothly for you before. This is certainly not the experience we want for you, and we want to get this sorted as soon as possible.

Please reach out to our support team directly with your account details so we can look into your withdrawal right away. We value your continued trust and are here to help.

Warm regards,
12BET Team

Rated 1 out of 5 stars

⚠️ Fraud Alert: Don’t Trust This Website – Your Money Is Not Safe

This is one of the most fraudulent and untrustworthy websites I have ever experienced. I strongly warn everyone to stay away from this platform if you value your money and peace of mind.

After making a deposit, the amount was never credited to my account, and there has been absolutely no proper support or resolution. Instead, they keep delaying with false assurances, making users wait for days or even weeks, only to finally deny the transaction and push the blame onto banks.

There is no accountability, no transparency, and no genuine customer support. You will not get your money back, and no one will actually help you resolve the issue.

I have already warned all my friends and contacts not to use this site, and I strongly recommend others do the same. This platform should be reported to prevent more people from losing their hard-earned money.

For reference ID: OT_DP17724165

Stay alert. Stay safe. Avoid this scam at all costs.

April 12, 2026
Unprompted review
12BET logo

Reply from 12BET

Hi Sai Monish,

We understand your frustration, and we want to assure you that your case has been thoroughly reviewed by our team. We have already been in touch with you directly to share our findings.

Should you have any further questions, please do not hesitate to respond to our direct communication so we can assist you further.

Warm regards,
12BET Team

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