I have been a customer of vdxl Auctions…
I have been a customer of vdxl Auctions for a while, but this experience has been the worst by far.
I won an auction, and before the auction ended, my card was already authorized for payment. Once I won, I expected the item to be shipped within a reasonable time. Instead, it has now been over 20 days, and my order still hasn’t been shipped.
What makes this even more frustrating is the complete lack of customer support. I tried contacting customer service through multiple channels:
* Waited around 40 minutes on live chat.
* Spent 35–40 minutes on the phone without getting a proper response.
* Chatted with three different customer service agents, none of whom provided a clear answer or a solution. Some even ended the conversation without resolving my issue.
Ironically, the automated chatbot was more helpful than the actual customer service representatives.
I also don’t understand why my payment was authorized in advance if the company wasn’t ready to ship the product. If an item is listed for auction and a customer wins it, the company should be able to deliver it promptly. Holding customers’ money while failing to ship the item is simply unacceptable.
This isn’t even my first purchase with Auctions. Unfortunately, almost every order I’ve placed has had one problem or another. Until now, I gave the company the benefit of the doubt, but this experience has completely changed my opinion.
On top of not receiving my item, I have wasted over an hour of my own time trying to get help, including being kept on hold for long periods. Customers shouldn’t have to spend their own time and potentially pay phone charges just to find out where their paid order is.
Overall, this has been an extremely disappointing experience. Poor communication, delayed shipping, and one of the most unhelpful customer service experiences I’ve encountered. I sincerely hope the company improves its order handling and customer support because, based on my experience, I cannot recommend buying from them.
Rating: ★☆☆☆☆ (1/5)
Reply from vidaXL
Dear Sudeepya,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience with your auction order.
We are glad that we had the opportunity to get in touch with you and work together to find a solution that addressed your situation.
Your feedback is very valuable to us, as it helps us continuously improve both our services and customer support.
Thank you for your understanding and cooperation throughout the process.
I wish you a pleasant day.
Kind regards
Lorand
vidaXL