Milena

I contacted Kalk Store within the return period and explicitly chose their Option 2 – Gift Card +15%. I even confirmed my choice again with a screenshot.
Instead of processing it, customer service kept ignoring the actual issue and replying with generic answers about the return deadline. Now they claim it is “too late”, although my request was made on time.
Every reply avoids the simple question: what happened to my request for Option 2?
This feels like deliberate stalling and shifting responsibility onto the customer. Instead of solving a straightforward problem, they keep repeating irrelevant explanations and treating the customer as if they cannot understand what happened.
Extremely frustrating experience. I would not recommend this store.

My experience with Spocket has been absolutely unacceptable.

I cancelled my subscription and contacted Spocket about it through their customer support chat. Despite this, they charged my credit card **more than €200 for an account/service I was no longer using**.

What makes the situation even more concerning is that **the chat history in which I had contacted them about the cancellation later disappeared**, so I can no longer access that conversation from my account.

Since discovering the charge, I have contacted Spocket repeatedly. Instead of actually resolving the issue, I keep receiving variations of the same answer: *“we have forwarded the matter to our finance team”* or that the case is being reviewed. Then nothing happens.

They even asked whether the connected Shopify store was still active. It wasn't. The store was no longer being operated and I received no benefit whatsoever from this subscription.

I have explicitly requested:

* a full refund of the €200+ charge,
* permanent cancellation/closure of the subscription/account,
* confirmation that there will be no further charges.

Instead of simply resolving the matter, Spocket continues to delay it.

At this point I have disputed the charge with my credit card provider and I am documenting the entire case.

Based on my personal experience, **I strongly recommend being extremely careful before giving Spocket your credit card details.** Check your statements, keep screenshots of every cancellation and every support conversation, and do not assume that contacting support means the issue has actually been resolved.

I will update this review if Spocket finally refunds the money and closes the matter properly.

$300 “goodwill payment” — if I remove my review

After posting my previous review, Upcomers contacted me directly and offered me a $300 “goodwill payment”. They acknowledged that I only discovered the compliance problem at the payout stage and that the situation could have been handled better.

I accepted the $300 offer.

Only afterwards was I informed that the payment would require a settlement/NDA agreement and that my Trustpilot review would have to be removed.

These conditions were not mentioned when the $300 was originally offered to me.

When I refused and pointed this out, Upcomers confirmed that the $300 would only remain available subject to their settlement conditions.

For me, this is a completely separate and very disappointing development. An offer presented as a “goodwill payment” for poor communication looks very different when, after acceptance, I am told that removing my public review is part of obtaining it.

I declined.

Everything described above is documented in my email correspondence with Upcomers.

6 Monate Wartezeit wegen einer Rückerstattung von 17 €.

Apple versprach die Erstattung der Rücksendekosten. Danach musste ich meine Daten mehrfach erneut senden, obwohl bereits alles vorlag. Schließlich erhielt ich statt 17 € nur 1,70 € – offensichtlich ein Fehler mit dem Komma.

Den Fehler habe ich sofort gemeldet. Seitdem: keine Lösung, keine Reaktion.

So einen unprofessionellen und chaotischen Kundenservice habe ich ehrlich gesagt noch nie erlebt.

6 Monate Wartezeit wegen einer Rückerstattung von 17 €.

Apple versprach die Erstattung der Rücksendekosten. Danach musste ich meine Daten mehrfach erneut senden, obwohl bereits alles vorlag. Schließlich erhielt ich statt 17 € nur 1,70 € – offensichtlich ein Fehler mit dem Komma.

Den Fehler habe ich sofort gemeldet. Seitdem: keine Lösung, keine Reaktion.

So einen unprofessionellen und chaotischen Kundenservice habe ich ehrlich gesagt noch nie erlebt.

Käuferschutz? In meinem Fall leider nicht.

Ich habe eine Hotelbuchung über Booking mit Klarna bezahlt. Vor Ort stellte sich heraus, dass sich Silberfischchen im Bett befanden. Unter solchen hygienischen Bedingungen war das Zimmer für mich nicht zumutbar und die gebuchte Leistung für mich faktisch nicht nutzbar.

Der Hotelbetreiber verweigert die Rückerstattung mit der Begründung, das Hotel liege in einem Park und Silberfischchen seien dort „normal“. In einem Hotelbett halte ich das allerdings keineswegs für einen akzeptablen Standard.

Ich habe den Fall bei Klarna gemeldet und entsprechende Einwände gegen die Zahlung erhoben. Trotzdem wurde die Forderung nicht zugunsten des Kunden geklärt – Klarna verlangt weiterhin, dass ich die Rechnung bezahle, obwohl die Leistung aus meiner Sicht erheblich mangelhaft war und der Anbieter eine Rückerstattung verweigert.

Genau für solche Fälle sollte ein Zahlungsdienstleister mit einem funktionierenden Konflikt- bzw. Käuferschutzverfahren da sein. Wenn am Ende trotz dokumentierter Probleme einfach der Kunde zahlen soll, frage ich mich ernsthaft, welchen Nutzen dieses Verfahren überhaupt hat.

Für mich ist das äußerst enttäuschend und ich habe durch diesen Fall mein Vertrauen in Klarna verloren.

I passed the Upcomers Challenge using essentially the same trading strategy I later used on the funded account.
During funded trading, my dashboard showed accepted trading days, no compliance warnings, and eventually enabled the payout button.
Only after I requested my payout did Upcomers perform a retrospective compliance review. They rejected the payout, erased the profits, reset the account and imposed a permanent 50% limit on future payouts.
After I complained, Upcomers explained that the dashboard only shows whether you are eligible to request a payout. It does not mean your trading has been approved. Final compliance is determined only after you ask to withdraw your money.
They even acknowledged that the dashboard could communicate this distinction more clearly.
For me, this is the fundamental problem: the same strategy was sufficient to pass their Challenge, I received no warning while trading funded, everything appeared compliant in the dashboard — and I only learned otherwise when I asked to be paid.
I will not use Upcomers again and cannot recommend them.
My advice: do not assume that passing their Challenge, having accepted trading days or seeing the payout button means your profits will actually be approved.

Bei „kostenlose” Stornierung 1 Euro abgezogen.

niejasne zasady dotyczące subskrypcji
bezprawnie pobrane pieniądze, brak reakcji na reklamację

Bitte aufpassen! Bei meiner Transaktion war mir 1500 USD von meiner Kreditkarte zusätzlich abgezogen! Keine Chancen um es mit Ticketmaster zu klären...

15 minut od lotniska. Ale czas oczekiwania na kierowcę nawet do 30 minut. Organizacyjnie mogłoby być trochę dopracowane. Brak toalety, lekki bałagan. Ogólnie poprawny stosunek jakości do ceny.

Schöne Pflanzen, gute Kommunikation. Alles TOP.