Dumitru Curcă

The holiday itself was good. Old Palace Resort in Sahl Hasheesh was clean, the staff welcoming, and the all-inclusive delivered what was promised. Where it fell apart was the return airport transfer.

The driver asked us which terminal we needed, which is the entire point of a paid transfer service to know. None of the documents I received ever stated the correct terminal, so I went with Terminal 1. It was wrong. We actually needed Terminal 2, about 3 km away, and with no alternative on site I had to pay €15 out of pocket for a taxi to make my flight.

I emailed afterwards to explain this and ask for the €15 back. I never got a reply. The money is minor; being ignored is not. A good trip shouldn't end with a transfer that doesn't know where to drop you and a company that won't answer a reasonable complaint. Add terminal info to your documents, and answer your customers.

When I asked to reschedule, I got copy-paste replies from over ten different agents: “we currently only support pickup,” “it’s up to you to decide when to pick up your package.” One agent told me to cancel and re-request the return. I did, and then had no return option at all.

When I opened a Klarna dispute, they told me to cancel it before they’d help, and warned I “might be unable to apply for a refund” if I didn’t. One agent literally wrote “we are not trying to deceive you.”

I eventually got the item collected and returned. Then: the product is out of stock, no restock date, and their own site lists it as no longer available. So they offered a refund, except iPad prices have since risen around €300, meaning I pay for their mistake.

It is genuinely disgusting to run a customer support operation like this. Replies took anywhere from 30 minutes to several hours, every agent contradicted the last, and I spent entire days of my life chasing a company that sent me a broken product. I’m a student, I needed this device for studying, and I’ve now lost close to a month with no iPad, no money for most of it, and nothing but scripted non-answers.

If nothing goes wrong, maybe they’re fine. The moment you need a return, especially on a high-value item, you’re in for weeks of this. I won’t order from them again.

promised to come on a fixed day and then proceed to come before that and not give any tracking information

their services are so well made that its refreshing compared to other multi billion companies that cant keep up in quality control

I ordered a €969 iPad Pro (13 June). It arrived, but I needed to exchange it, and that's where it became a weeks-long nightmare that's still unresolved.
Joybuy's only return method is courier pickup — they refuse to provide a shipping label so you can send the item yourself, even when you offer to. I told them in advance I'd be away on holiday and we agreed a specific pickup day. They confirmed by email I would get an exchange. Instead, the courier attempted collection on three different days while I wasn't home, and the return was closed as "failed."
When I asked them to simply reschedule for a day I'd actually be available, or send a label, I got copy-paste replies from a rotating cast of agents: "we currently only support pickup," "it's up to you to decide when to pick up your package." Replies took 30 minutes to several hours, dragging a simple process across days.
I was then told by an agent to cancel and re-request the return. I did — and now I have no return option at all, despite still being inside the 30-day window. I'm left holding an unused €969 item I can't return, and I've had to escalate to a Klarna Buyer Protection dispute to try to recover my money.
If nothing goes wrong, maybe Joybuy is fine. But the moment you need a return or exchange — especially on a high-value order — expect scripted non-answers, failed pickups on days you didn't agree to, and a process that quietly closes your case and leaves you stuck. I would not order anything here that I might need to send back.

absolutely worst plane ive been on, almost went deaf from their stupid speakers and pretty sure half the passengers on my flight got a flu as the it was freezing while the crew tried to sell you a blanket for 20€

impossible to get in touch with them, ai bot doesn’t respond after telling him the postal number

Horrible store. I spent €1,000 buying an iPad from them, only to receive a unit with a factory defect — a bent corner, which Apple themselves confirmed is not normal. When I contacted their customer service to request a replacement, I was met with disrespectful and almost mocking behavior. The first rep promised a response within 24 hours and simply vanished. The second spoke to me as if I owed them something. I will never shop here again in my life.

not caring about their players

horrible quality, worst internet ive ever had

had to pay extra because their system was not working properly and now they tell me that its not possible to get a refund

Didn’t go to University just to be verified by them and the person that was supposed to come“didn’t find me”, pure irresponsibility and no respect for other people

One of the worst postal services I have ever used. The updates contain very little information, and for more than a week now, every day I get a message saying the courier is out for delivery, but they never show up. I called to start an investigation, but nothing has changed at all. A huge disappointment, but definitely not a postal service I would recommend.

Good pillows

every time my orders are shipped with postnl they get lost

I recently bought a flashlight from them, DHL lost my package, and they won't respond to start an investigation. Insane customer service.

I was deceived about the delivery cost. At first, I paid €15, and then I was informed that I had to pay an additional €30. When I requested a refund, they told me that the delivery charges are non-refundable. This is the worst store ever.

False expectation and unreachable customer service