The holiday itself was good. Old Palace Resort in Sahl Hasheesh was clean, the staff welcoming, and the all-inclusive delivered what was promised. Where it fell apart was the return airport transf... See more
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I rarely write reviews, but the exceptional service I received while booking my recent holiday warrants a massive shout-out ! Planning a trip can often feel like a second job…but your team made it... See more
Company replied
Again amazing experience thanks to Prijsvrij Vakanties, great prices, easy and smooth process. Everything very easy readable, you don’t need to care for anything just sit on plain and flight to your d... See more
Company replied
“I had a very good experience booking my holiday with Prijsvrij. The website was easy to use, prices were clear, and the booking process was fast and simple. Customer service was also helpful and frie... See more
Company replied
Company details
About Prijsvrij Vakanties
Written by the company
Op onze website vergelijken we diverse Nederlandse aangesloten ANVR/SGR reisorganisaties en gerenommeerde Duitse reisorganisaties zodat je altijd de beste prijs voor je reis hebt. Zie jij dezelfde reis via een ander reisbureau voordeliger? Oók dan ben je bij Prijsvrij Vakanties aan het juiste adres, want met onze Best Deal Garantie betalen wij je het verschil terug!
Alle voordelen van Prijsvrij
Written by the company
- ✓ Uitstekende klantenservice
- ✓ Géén boekingskosten
- ✓ Best Deal Garantie
- ✓ ANVR - SGR garanties
Contact info
Burgemeester Loeffplein 5, 5211 RX, 's-Hertogenbosch, Netherlands
- 085 2085 551
- contact@prijsvrij.nl
- prijsvrij.nl
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Good hotel, poor transfer, and a complaint they ignored
The holiday itself was good. Old Palace Resort in Sahl Hasheesh was clean, the staff welcoming, and the all-inclusive delivered what was promised. Where it fell apart was the return airport transfer.
The driver asked us which terminal we needed, which is the entire point of a paid transfer service to know. None of the documents I received ever stated the correct terminal, so I went with Terminal 1. It was wrong. We actually needed Terminal 2, about 3 km away, and with no alternative on site I had to pay €15 out of pocket for a taxi to make my flight.
I emailed afterwards to explain this and ask for the €15 back. I never got a reply. The money is minor; being ignored is not. A good trip shouldn't end with a transfer that doesn't know where to drop you and a company that won't answer a reasonable complaint. Add terminal info to your documents, and answer your customers.
Because we had a lot options to chosen…
Because we had a lot options to chosen and the process to booking is easy
May use AI-assist with repliesRead more
It's easy to book but there's no good…
It's easy to book but there's no good customer service
Reply from Prijsvrij Vakanties
Avoid booking with Prijsvrij – extremely disappointing experience
Very disappointing experience with Prijsvrij Vakanties.
I paid the full amount for my holiday and received a definitive confirmation of my booking. However, a few days later I was informed that the trip could not be confirmed because the flight was supposedly no longer available.
What makes this even more frustrating is that the same flight and package were still being sold on their website afterwards at a much higher price.
On top of this, reaching their customer service was almost impossible, which made the whole experience even more frustrating and stressful.
This raises serious concerns about transparency, reliability, and customer treatment. A definitive booking confirmation should provide customers with confidence and security. Unfortunately, the way this situation was handled has completely damaged my trust in Prijsvrij Vakanties.
This has been one of the most disappointing travel experiences I have ever had, and I strongly discourage others from booking with this company.
Reply from Prijsvrij Vakanties
Travelling
The website is fast and handy. I am satisfied. They send information very fast. And payment is good
Reply from Prijsvrij Vakanties
This review applies to the hotel…
This review applies to the hotel reception services. Which really sucks!! They promised our room would be ready at 13.00pm. We were back at 13.00, room not ready, would be 14.00pm. Back at 14.00, room not ready; 14.15pm. Still not ready, then they promised 14.30. Still waiting for the key, finally 14.45 they gave our room. Probably the worst room available. Whilst we asked for a nice room, this being our honeymoon. Then they promised to bring our suitcase directly ro our room. Finally my wife went back to the reception at 18.00 really angry, then they were able to bring our suitcase. What a shit service!
Next day hotel management offered us their appologies for the bad service. They also offered us a boat trip, which actually was very nice. I must admid they tried to make up for their mistakes.
Reply from Prijsvrij Vakanties
I rarely write reviews
I rarely write reviews, but the exceptional service I received while booking my recent holiday warrants a massive shout-out !
Planning a trip can often feel like a second job…but your team made it feel like an absolute breeze!
Reply from Prijsvrij Vakanties
Reply from Prijsvrij Vakanties
I had a great experience booking
I had a great experience booking my holiday through Prijsvrij. The website was easy to use, the prices were attractive, and the booking process was smooth and straightforward.
I received all the necessary information quickly and felt confident throughout the entire process. Everything was well organized, and customer communication was clear and professional.
I would definitely recommend Prijsvrij to anyone looking for a reliable and affordable travel company.
Reply from Prijsvrij Vakanties
“I had a very good experience booking…
“I had a very good experience booking my holiday with Prijsvrij. The website was easy to use, prices were clear, and the booking process was fast and simple. Customer service was also helpful and friendly whenever I had questions. Everything went smoothly, and I’m very satisfied with my trip. I would definitely book with Prijsvrij again and recommend it to others!”
Reply from Prijsvrij Vakanties
Reply from Prijsvrij Vakanties
Zero support during a crisis—avoid this company
When things go wrong, this company disappears. I have been on hold for over 60+ minutes with no response. My flight was cancelled due to the May 12 strike in Charleroi, and their only advice was to "be patient" and wait for them to contact me. There is no timeline, no explanation, and zero transparency—even though my vacation is less than 24 hours away. They are happy to take your money instantly, but they refuse to take responsibility when you actually need help. Save yourself the stress and book with a reputable, established company instead.
Update just before next day flight: No response to our calls and now was just being contacted via mail to offer an alternative flight that will double the cost or free cancellation. You learn just the evening before your flight either to pay a high extra cost for alternative flight or free cancellation. As mentioned before, if you do not want to experience similar stress, do not buy a package from this site (and probably their other brand as they do not even change the message to update to use PrijsVrij instead of D-Reizen in their mail)
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