Trader

I would like to rate lower, which unfortunately is not possible.

I cannot believe what just happened to me with this Norwegian Bank.

I used the credit card option a few month ago and I paid everything time correctly back on time.
Just now I got a message on my phone, if I would not answer some questions on there website within the next 4 hours / midnight , I could not use their services anymore. WHAT ????
I called the only available phone number online and she harshly rude told me to call to some one else the next Monday …what ???.... WTF
I will ensure that I cut all ties with this Norwegian Bank system. It’s unbelievable!!!!
I have never done anything wrong!
I always paid on time back
And therefore I do not accept such disgraceful behaviour against me.
Do me one favour in your company! Sort this as it’s completely unacceptable what just happened to me today.
Fact is , I have nothing done wrong and of course I’m not any kind of criminal.

I would wish we can solve this clearly.
Thank you
Hilla

I was a customer for several years with Westpack and so far, besides small mistakes from the company side, which were sorted immediately, all was ok.
Unfortunate , this has changed.
I had just my usual order , 3-4 times per year, always mostly the same items.
I received last Friday my last order and unfortunately some of the jewellery boxes which I had ordered was send wrongly. So I contacted them immediately via website chat last week, which was closed already for the weekend, so I was aware to wait till this week to get a reply.
This morning I got a two liner email, which told me …. Send again the chat now via email and photos . Well I was not aware to be such an untrustworthy customer after all the years but I understand, and I did all as requested.
I did resend my chat info and also the ”proof” pictures and then got this response.
” …We are going to send the correct ones now and you send back the wrong delivered ones per later delivered shipping label..”
There was no apology, no information what companies have to be used etc. I off course will send back the wrong delivered one, but a few more information which Company etc. Would be simply a basis needed information!
I send them then an email and expressed my really unsatisfactory for this kind of communication and handling and all I got was an answer… we are all humans and doing mistakes.
Well, nice try and excuse, and I know this, However this was not my point of complain. In over 30 years in customer related businesses, I always took the time to contact a customer when something was for what ever reason gone wrong or mistakenly wrong delivered or something else was not handled to the customers request. And I did this in general, no matter for the reasons.

I think it was quite rude and you can now reply to my review as I can seen on previous low reviews.
Fact is, I was treated not as it should be handled. Shame, I thought this was a reliable and customer orientated company.
Unfortunately , this is not the case!
I will not recommend them anymore.

Additional I have to mentioned that the quality of the new postal boxes has dropped.
They used to be high quality, but now they don’t even close properly or bend.
It needs far more taping to secure a save and closed up shipment, which is not really environmentally….
For the postal boxes, I have already found another company. It’s a shame because I really liked the quality they had before.
Why changing a good reliable product, which many customers liked as I can see on the comments?
It’s not only about cost for production, it’s also about to provide a good product! The new post boxes definitely are not near the quality of the previous ones.

!!!!!!!! Update 11/03 !

This is an update as for any problems, this company doesn’t solve it but comes with times lines in any negative review.
The problem is within the company, and they should face it and fix it instead of calling all day about all the emails etc. THIS DOESN’T HELP !

Here my response:

Everyone makes mistakes, and this is, as I wrote not the point here. But getting treated with not even one word of sorry or any apology but like a staff who has to do the work for you….. well that’s quite arrogant and as I wrote before, maybe we are a too small company.

And what a surprise you didn’t refer to my comment to the poor quality of the new post boxes as so many already stated….. what about this?


Please fix the problem, teach your staff to be some kind of professional to handle a problem.

Don’t put excuses and timelines on email contacts here!
The problem lies in your company and the treatment of you customers by your staff!

!!!!! 2nd. Update 12/03/2025

Well, I’m honestly lost for words. The ” representative “ for this company doesn’t stop sending me emails and have endless excuses and actually now accusing me to be unfair.
Let me be very clear and put it to the point.
1. Your company have send wrong items.
2. I contacted your company and got the information that the replacement will be send and I have to return the wrong send ones. Absolutely correct, but without return information, this is not possible!
3. I addressed that I’m unsatisfied which such kind of response and missing information for the return.
4. I received a rude answer, just stating I have to understand…….everyone makes mistakes.

Yes, that’s true mistakes can happen , but I would apologise if I or one of my staff would do such communication error to a customer.

5. After I put my review on trustpilot, the emails I received was getting more negative and I have to say now, enough is enough!

I will not change my review as it is honest and what I experienced!
The problem is in your team and better customer service should improve with better training in customer service and relations!
I would not accept if my staff would brash off a customer request like your staff did.
This will ensure bad reputation!

Unprofessional, irresponsible and completely careless

This company has now several times shown that it is not only not worth to use the “service” for the shipping, but mostly if it comes to deliveries in Finland it’s absolutely a nightmare.
They use third parties , which I can understand, but then the postage never comes on the scheduled delivery date. Automatic rescheduled always for the next day , only to not showing up again.
They expect the customer to be every day from 8-5 at home for the delivery, only to reschedule again on the late afternoon for the next day without showing up or contacting us via phone.
I personally just even got lied to, when I requested now nearly a week after they tried to deliver only ones, to get information what is going on. I was told they had a different phone number and that’s the reason I did not get any calls. Nonsense! The phone number they had was from my partner who did not received any call.
I have now lost 4 business days waiting, only to get again every afternoon a reschedule for the next day.
What is FedEx thinking? If they cannot monitor the postage with a third party, then they simply cannot use them. Also, more importantly, I have a financial loss now as it was not delivered in time.
And now as I requested to get information where my postage is stored, they cannot tell me.
Unacceptable
Unprofessional
Irresponsible

If you can avoid, do not use the company!

I purchased now a few times via auctions from Bukowskis.
The customer service is very different between the Helsinki and Stockholm.
Unfortunately this time the product I auctioned from Stockholm was not in the advertised condition and showed serious damage on the jewellery stone, which was not mentioned in the advertisement.
Therefore, I had to use the right of withdraw and contacted the auction house.
I was told to return it to the office address, not to a postal pick up point. After research with the postal service here in Finland , I got the information that I could only add insurance if I use a postal drop off station. Home / office delivery could not offer the insurance to add.
I informed the auction house and did asked how to proceed, as I wish to use insurance for a shipment valued over 2000€ , which is not possible to book for home / office deliveries.

Instead of any helpful reply I just received a rude email from the Stockholm office.
The message was like… “…it’s your problem as customer, make sure it’s returned in time, You wanted to return it…. “

Completely wrong! I would have been delighted to keep it, if the conditions would have been as advertised!

This is not any kind of good customer service, very disappointing!

Update :
I contacted now the Helsinki based office and got help and a solution for the return. Friendly and helpful, as you would expect.
Why is that not in all the Bukowskis places possible?

It was a terrible experience and I would never recommend this portal. I had an order for three items, one was just acceptable but the other two impossible to wear. Well like many others I got fooled with pictures showing a great fit and light material. What I got was more likely neoprene……. And forget any fittings… so, I thought I send it back and the shipping label clearly stated a Lithuanian Postal tracking code. I checked it also and was confirmed for Lithuania.
But bad surprises was coming. First it seams an impossible task to get an easy return on the way. They trying all things with price reduction etc. so you will keep it. But I clearly stated return. What do I want with a “summer blouse” more heavy then my skiing clothes..
Eventually they told me I have to return it to their warehouse, what a surprise in CHINA! So, I got the package with a label from Lithuania Post and have to return it to ASIA / CHINA ?????
Well, no mention about the location of the “warehouse” in the return policy.
Definitely misleading, keeping on purchase information loses up like the location of the return warehouse and most importantly and very troubling for me, the way they communicate, in my opinion near lining to harassment. I would never ever order again from this portal ( as it is nothing else ) or recommend it.
My two poor reviews I left on their website simply vanished… shows also how the operation works.
Be aware and check first the possible return cost to China before you drop an order!

Update 16/06….I gave the company as requested here and needed to keep my post standing, all my information a week ago, customer number , order number, problem etc…..as I did before several times and nothing happened, no contact was made to me to have a clear conversation about this products problems which in no way even to a slow percentage would fit the advertisement, not at all.
Well,
That shows me even ones more, they really aggressive purchasing you with message to remove your honest and in this case truly deserved negative review, actually really very fine line before I would call it harassment and also nothing really happens to solve the problem…. So please Contact me now!!!!
“………Customer Service Lightinthebox !! …..You wrote I’m now in “ a higher department level” with your company , what ever that means…. I don’t need a higher level, I simply need and want this issue sorted!!! No one contacted me, you have my phone number as requested as well all other information!!
I wait for it.
Regards