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1.5

Bad

TrustScore 1.5 out of 5

40 reviews

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1.5

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(40)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

Vantaa 1blives up to its reputation

A package arrived at Vantaa 1 on Jan. 22, to be delivered on Jan.26 in Helsinki. FedEx Office Vantaa 1 closed on Monday 26 (no official holiday) This birthday gift for Jan. 26 will be delayed indefinitely. No info available after Jan 22. It was a priority package. Not surprised.

January 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Unprofessional

Unprofessional, irresponsible and completely careless

This company has now several times shown that it is not only not worth to use the “service” for the shipping, but mostly if it comes to deliveries in Finland it’s absolutely a nightmare.
They use third parties , which I can understand, but then the postage never comes on the scheduled delivery date. Automatic rescheduled always for the next day , only to not showing up again.
They expect the customer to be every day from 8-5 at home for the delivery, only to reschedule again on the late afternoon for the next day without showing up or contacting us via phone.
I personally just even got lied to, when I requested now nearly a week after they tried to deliver only ones, to get information what is going on. I was told they had a different phone number and that’s the reason I did not get any calls. Nonsense! The phone number they had was from my partner who did not received any call.
I have now lost 4 business days waiting, only to get again every afternoon a reschedule for the next day.
What is FedEx thinking? If they cannot monitor the postage with a third party, then they simply cannot use them. Also, more importantly, I have a financial loss now as it was not delivered in time.
And now as I requested to get information where my postage is stored, they cannot tell me.
Unacceptable
Unprofessional
Irresponsible

If you can avoid, do not use the company!

February 13, 2025
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Rated 3 out of 5 stars

The worst customer experience ever

Don't bother even to contact you.
I Paid 24 euros for delivery, got nothing, and give up.
It was scheduled for 16.11 and was rescheduled for Friday without me even knowing it, no calls, no emails no options to change delivery to a locker, or anything like that.
Then on Friday, they tried to deliver it at midday when I was at work obviously because they scheduled this delivery only on Friday morning when I already was at the office.
After that they rescheduled it on Monday till 17:00. I was working from home and no calls, no emails, then from the trek code, I found out it was rescheduled until 18:00, I waited till 18:00 and surprise - no one arrived - so I wasted the whole day waiting for them for nothing.
And now there's no delivery schedule at all.
I would never buy from any company which has the only option "express delivery" because all those companies are total crap and don't care about anyone at all.

UPD.
Received it with a week delay at my office, would be so much easier if TNT/Fedex send you an SMS/Email with an option to choose day/place as many other companies do

November 21, 2022
Unprompted review
Rated 1 out of 5 stars

Marked delivery as "client unreachable"…

Marked delivery as "client unreachable" for 3 days in a row without calling me, they just don't care about delivery at all. I wrote multiple emails to them, they never replied. They are a source of immense stress in my life every time I have to deal with them.

August 5, 2022
Unprompted review
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