Unprofessional
Unprofessional, irresponsible and completely careless
This company has now several times shown that it is not only not worth to use the “service” for the shipping, but mostly if it comes to deliveries in Finland it’s absolutely a nightmare.
They use third parties , which I can understand, but then the postage never comes on the scheduled delivery date. Automatic rescheduled always for the next day , only to not showing up again.
They expect the customer to be every day from 8-5 at home for the delivery, only to reschedule again on the late afternoon for the next day without showing up or contacting us via phone.
I personally just even got lied to, when I requested now nearly a week after they tried to deliver only ones, to get information what is going on. I was told they had a different phone number and that’s the reason I did not get any calls. Nonsense! The phone number they had was from my partner who did not received any call.
I have now lost 4 business days waiting, only to get again every afternoon a reschedule for the next day.
What is FedEx thinking? If they cannot monitor the postage with a third party, then they simply cannot use them. Also, more importantly, I have a financial loss now as it was not delivered in time.
And now as I requested to get information where my postage is stored, they cannot tell me.
Unacceptable
Unprofessional
Irresponsible
If you can avoid, do not use the company!
February 13, 2025
Unprompted review