Westpack A/S Reviews 

2,724
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including boxes, bags, and custom printed items, often highlighting the excellent feel and look of materials. Many people appreciate the easy ordering process and efficient service, with orders frequently arriving quickly and safely. Reviewers also value the company's ability to handle custom branding and smaller quantities. However, some people were dissatisfied with occasional order inaccuracies or quality concerns like flimsy materials. Delivery experiences were sometimes inconsistent, with a few mentioning delays or poor communication from carriers. A few customers also desired more product variety or flexibility for custom options.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the elegant finish,... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Order

Customers had positive experiences with order, praising the easy and straightforward ordering process, clear... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and reliable delivery... See more

Service

Reviewers mention positive feedback about service, with many praising the excellent and outstanding service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I actually haven't got my boxes yet due to FedEx packet mixup. These stars goes to the tremendous customer service who not only answers replies quickly and with concern, but also made a new order free... See more

Rated 5 out of 5 stars

Good company , nice range of products. Would love to see more coloured boxes , they are a bit limited on that. The limited edition range is ideal but can these be permanent ? Website is easy to us... See more

Company replied

Rated 5 out of 5 stars

The quality is so much better than any other company in this price range. We've been through a few providers previously which were okay, but nothing close to Westpack in terms of quality, speed an... See more

Company replied

Rated 5 out of 5 stars

❤️❤️.. ive been ordering with westpak just over 5 years and will continue to do so! My boxes are consistently perfect and my heart sings when they arrive everytime! When setting up my logo and spe... See more


Company details

  1. Packaging Supply Store
  2. Jewelry Equipment Supplier
  3. Packaging Company
  4. Packaging Store

Written by the company

Westpack sells quality packaging and displays to more than 28,000 customers, all across Europe and the US. You can find almost everything you need to run a successful jewellery shop, online shop or jewellery brand, at Westpack. Quality branded jewellery boxes, beautiful jewellery displays, excellent carrier bags, colourful pouches and much more. We are a modern, Scandinavian company, established in 1953, that delivers to all companies and brands, large or small. We take care of our customers, so with us, you are in the best hands.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(2,724)

290 reviews in the last 12 months

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Rated 5 out of 5 stars

I am happy

I am happy with the packaging. The products are always of good quality and arrive on time. I also contacted the customer support team with a special request and received exactly the help I needed. Overall, I think they are a great team that provides reliable products and good service.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Trustworthy, good products, and always good customer service, also when mistakes happens. They always correct things fast and proffesionel

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

The boxes are not very good quality.

I ordered the drawer boxes. The drawer was just sliding out. The boxes were not secure. I was sent another set of boxes. They were the same. Very disappointed

March 12, 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Dear Shirani,
I am sorry to learn that you had a bad experience with our products. It is a delicate business to make these drawer boxes, there needs to be a tolerance, because if the drawer is too tight its also a problem. I agree that drawers just sliding out is not good. I know my colleague sent you the new batch free of charge, if you want it all returned please let us know.
Best regards, Martin, Westpack

Rated 1 out of 5 stars

Not happy at all

I have bought from Westpak for years and have always had nothing but praise for them & their products.
My last order however was horrendous. The cheapest BROWN CARDBOARD sleeves for ring boxes. That I even had to assembly myself. Terrible quality and I was so shocked to receive them. I might as well have bought cheap Temu boxes and put a sticker logo on.
Not happy at all

July 1, 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

hi David,
I am sorry that your last order did not live up to our previous deliveries. Please contact your sales representative so we can sort out this issue. You can also send mail to sales@westpack.com, then we will look into this matter and correct it.
Best regards, Martin Westpack

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Rated 2 out of 5 stars

The product is good service is as always poor

The product is good, but the service is, as always, poor. Communication is poor, the mailing is incredibly incompetent, and the shipment is poorly packaged. Two thousand boxes are scattered loosely, spilling out of the package because the bulk boxes are delicately and poorly glued together.

Reply to Martin, don't be silly. I'm signing my name and surname under the review. If you wanted to solve the problem, you would find my orders and write. But this is just a pretense of interest and action.

July 13, 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Dear Jakub,
I am sorry to learn that you had a bad experience with us, we would like to develop and improve so please send me further details at mah@westpack.com, then I will look into this case and ensure you get the service you deserve.
Thanks in advance, Martin Haugaard, Westpack

Rated 5 out of 5 stars

Love my boxes, great communication

Love my boxes. The only issue with my experience was with UPS who failed to deliver my parcel efficiently and when we ran into an issue with them dropping my parcel at the chosen location, it was extremely hard to get in touch with them. Luckily Westpack are very responsive, friendly and professional while I sorted my issue with the delivery company. Thank you for my first order!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and outstanding…

Excellent quality and outstanding service! The premium magnetic gift boxes exceeded my expectations. The finish is elegant, the construction is sturdy, and the soft-touch material gives them a truly luxury feel. The logo printing came out perfectly and every detail reflects great craftsmanship.

Communication throughout the order was professional, production was completed on time, and the packaging was very secure.

I highly recommend this company to anyone looking for premium custom packaging. We will definitely order again.
Thank you from Romania!

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Top experience with Westpack

Top experience with Westpack! Great products with outstanding quality. The communication was smooth, and the customer support is absolutely top-notch. We are super satisfied and highly recommend them!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I actually haven't got my boxes yet due…

I actually haven't got my boxes yet due to FedEx packet mixup. These stars goes to the tremendous customer service who not only answers replies quickly and with concern, but also made a new order free of charge without any fuzz at all. If there were a Nobel prize in customer care, I'd recommend them ♥️

July 9, 2026
Unprompted review
Rated 3 out of 5 stars

We have used the company a number of…

We have used the company a number of times, some orders were good, others had problems. This order has been very disappointing. The printing on all the cases was not good, and gives a poor reflection of the company. Further 25% of the cases were damaged to the point that they can’t be used. We got a 20% refund, but I still won’t reorder as the quality of the print is not good, and the cases are obviously not good quality, with so many being damaged.

July 3, 2026
Unprompted review
Westpack A/S logo

Reply from Westpack A/S

Dear YA,
I am sorry to learn that you had a bad experience with your delivery. Please reach out to your contact with us or send a mail to sales@westpack.com, then we will look into your case.
Thanks in advance,
Martin Westpack

Rated 5 out of 5 stars

My whole experience with Westpack was…

My whole experience with Westpack was amazing. I love my new branding package and I’m so excited that the colour of the boxes it’s exactly the same as in the picture. I ordered gray Stockholm boxes, but it’s not a basic gray. No words needed for the quality. Thank you Westpack, you do an incredible work.

June 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Great communication from Jette, who was extremely helpful with my queries. Turnaround was as expected, and quality of the boxes and print exceeded my expectations. Thank you.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very good quality and perfect printing

Very good quality and perfect printing. The packaging is of excellent quality, and above all, the print quality is truly outstanding, as even the very small elements of our logo—which have posed challenges for other printers—were printed perfectly.

June 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Westpack.com offers a great shopping…

Westpack.com offers a great shopping experience with a wide selection of quality packaging products at competitive prices. The website is easy to navigate, ordering is straightforward, and delivery is reliable. Excellent product and fast shipping!

June 10, 2026
Unprompted review

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