Westpack A/S Reviews 

2,724
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including boxes, bags, and custom printed items, often highlighting the excellent feel and look of materials. Many people appreciate the easy ordering process and efficient service, with orders frequently arriving quickly and safely. Reviewers also value the company's ability to handle custom branding and smaller quantities. However, some people were dissatisfied with occasional order inaccuracies or quality concerns like flimsy materials. Delivery experiences were sometimes inconsistent, with a few mentioning delays or poor communication from carriers. A few customers also desired more product variety or flexibility for custom options.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the elegant finish,... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Order

Customers had positive experiences with order, praising the easy and straightforward ordering process, clear... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and reliable delivery... See more

Service

Reviewers mention positive feedback about service, with many praising the excellent and outstanding service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I actually haven't got my boxes yet due to FedEx packet mixup. These stars goes to the tremendous customer service who not only answers replies quickly and with concern, but also made a new order free... See more

Rated 5 out of 5 stars

Good company , nice range of products. Would love to see more coloured boxes , they are a bit limited on that. The limited edition range is ideal but can these be permanent ? Website is easy to us... See more

Company replied

Rated 5 out of 5 stars

The quality is so much better than any other company in this price range. We've been through a few providers previously which were okay, but nothing close to Westpack in terms of quality, speed an... See more

Company replied

Rated 5 out of 5 stars

❤️❤️.. ive been ordering with westpak just over 5 years and will continue to do so! My boxes are consistently perfect and my heart sings when they arrive everytime! When setting up my logo and spe... See more


Company details

  1. Packaging Supply Store
  2. Jewelry Equipment Supplier
  3. Packaging Company
  4. Packaging Store

Written by the company

Westpack sells quality packaging and displays to more than 28,000 customers, all across Europe and the US. You can find almost everything you need to run a successful jewellery shop, online shop or jewellery brand, at Westpack. Quality branded jewellery boxes, beautiful jewellery displays, excellent carrier bags, colourful pouches and much more. We are a modern, Scandinavian company, established in 1953, that delivers to all companies and brands, large or small. We take care of our customers, so with us, you are in the best hands.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(2,724)

290 reviews in the last 12 months

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Rated 4 out of 5 stars

Jewelry boxes - I love them

The quality of the items is more than I expected. I keep a private collection of "costume jewelry", nothing too expensive, but it looks better when you display and store them in a sensible manner. With the products of Westpack I get what I want (a little bit more actually), so please keep up the good work.

Only negative: the transport fee from Denmark is rather heavy on the price, when you do not buy a large quantity.

May 1, 2026
Unprompted review
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Rated 1 out of 5 stars

The product received does not match the…

The product received does not match the product ordered.

April 20, 2026
Unprompted review
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Reply from Westpack A/S

Hi,
I am sorry to hear that the product you received does not match your expectation.
I would like to look into what went wrong, please let me know more details at sales@westpack.com, then I will look into your case.
Thank in advance,Martin Westpack

Rated 5 out of 5 stars

We are customers for several years now

We are customers for several years now. The quality of the jewelry boxes is great, we are very happy with them! As an e-commerce business we always go for the Frankfurt model, as it safes space with both storing and shipping.

We also use the postal boxes from Westpack (without customization the price is really good) and the go along well with the jewelry boxes regarding the size.

April 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience with Westpack!

Great experience with Westpack!

The customer service is very helpful, responds quickly, and really thinks along with you when you have questions. The delivery was also fast, which is always a big plus.

The quality of the boxes is excellent and exactly what I expected. The printing is beautifully done and very neat, giving a professional and premium look.

Definitely recommended!

March 20, 2026
Unprompted review
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Rated 1 out of 5 stars

Horrible

Horrible. No customer support. Their app works terribly if you want to close a bank account

April 8, 2026
Unprompted review
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Reply from Westpack A/S

Hi Ondrej,
I am sorry to hear that you had a bad experience.
If I could ask you to send me a mail at Sales@westpack.com
Then I will look into what happened.
Thanks in advance, Martin Westpack

Rated 5 out of 5 stars

Fast and smoothly

Everything went very fast and smoothly. I had a correction to make, and it was resolved immediately. Additionally, all the products look great and are of high quality.

March 23, 2026
Unprompted review
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Reply from Westpack A/S

Dear Corina,
Thank you very much, we are happy to be of service to you.
Westpack Martin

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Rated 5 out of 5 stars

Great quality boxes and service!

I'm really pleased with the quality of my boxes. The print quality is excellent. My boxes are always delivered on time. Customer service are always very helpful too.

February 20, 2026
Unprompted review
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Reply from Westpack A/S

Thank you very much.
Your comments means a lot to us.
Best regards, Westpack, Martin

Rated 5 out of 5 stars

fast delivery

fast delivery, professional and personalized communication.

March 20, 2026
Unprompted review
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Reply from Westpack A/S

Thank you Silvia.
Best regards, Westpack Martin

Rated 5 out of 5 stars

Very simple and intuitive navigation…

Very simple and intuitive navigation through the website and especially the option to order with your own logo stamp and configurate it directly at the website is super practical. And especially the option to order a sample also worth own logo is the absolute best!! As a high end jeweler I do not need big quantities of boxes because I sell in quality and not quantity. So the option to order single samples or low quantities on demand means everything for me. Best packaging company I know! 5 stars

March 5, 2026
Unprompted review
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Reply from Westpack A/S

Hi Alexander,
Great to hear about your experience, we strive to make it easy and fast, so great to be of assistance.
Westpack, Martin

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Rated 5 out of 5 stars

What a fantastic service

What a fantastic service, everything is super smooth and if you run into any trouble you can talk to A HUMAN!

100% would recommend.

And of course the products are great as well!

March 5, 2026
Unprompted review
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Reply from Westpack A/S

Hi Karl,
Thank you for the nice words.
Best regards Westpack, Martin

Rated 4 out of 5 stars

Really love the quality of the boxes…

Really love the quality of the boxes and that I can get a eco box and foam. What would make it 5 stars is if the eco foam was available for all box sizes. Also if you had an option to print logo on boxes not use foil so they were completely compostable.

March 19, 2026
Unprompted review
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Reply from Westpack A/S

Hi Natasha,
Thank you for your nice review, we are working on new improvements on the eco assortment, your comments are noted. Its possible on some boxes to do deboss with no foil, but this is not as visible as with foil.
Best regards, Westpack Martin

Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this supplier for my packaging order. They proved to be very reliable, professional, and attentive throughout the entire process. The final result fully met my expectations and specific requirements in terms of quality. Communication was smooth and efficient.
I would definitely recommend them.

March 3, 2026
Unprompted review
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Reply from Westpack A/S

Dear Doris,
Thank your for great review, we are happy to deliver to you.
Thanks for the recommendation.
Best regards Westpack, Martin

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