Carine Laborde

As Im encountering for the 10th time now again an issue with Yousee in the course of 3 months, after numerous calls, I m sharing here again my experience in the hope of having a serious answer from Yousee. I had orignaily requested a transfert of my susbcription to my new adress, which YouSee has turned into a new contract (=new binding period). They failed to send me twice the right material; then they charged me several times for subscription fees (meant to be at 0) as well as for cancelling fees (! after 5 years and renewal..); then they have charged me twice a full quarter, which appeared to be due to a double internet subcription they had signed on my behalf in 2 different adresses (the 2nd having nothing to do with me!- Im wondering how is this even possible?Isnt it a serious legal breach?)- It took 5 calls to their service for them to solve, only partially, this double subscription : one could expect they would have cancelled immediately this wrong invoice; no, they were expecting me to pay first the double amount for the full quarter to then send me a credit note. I have finally received a credit note...which is again with the wrong amount (still in their favor). When I want to check my contract and invoices on "MitYousee" account, nothing is displayed or only wrong information. The only time I had some helpful people from their Customer Service was when I was about to cancel or sign for a TV susbscription. I am now unfortunately bound for 6 mounths but will terminate my susbscriptions as soon as possible since it is truly exhausting to spend so much time on these continuous issues without any proper Customer support. Mistakes can happen, but the minimum would be to solve them asap and make sure it doesnt happen again, which obviously doesnt seem to be the least of YouSee concern.

Worst customer service ever. Since I renewed my subscription for moving out, I have countless mistakes from YouSee with no answer from them : order not registered after they said they had, bills charged twice, subscription fee charged when they said it would be free, wrong material delivered, missing items....And each time it is a fight to get an answer after endless waiting time and emails left unanswered. Not even an apology.

" I can warmly recommend Marvinz Financial Group, not only for the high level of expertise - which gets customized to your own needs- but also for the values which I have experimented, based on honesty and genuine interest to bring added value to the Customer. I had contacted different financial advisors and Marvinz has been the only one providing valuable advice with no intent to charge me if there were no added value. It makes a big difference when you know you can trust your Financial advisor, and hence gain serenity in your investments decisions."

Great Customer Service support. I have been given all the explanations I asked for in order to best handle the transactions on the platform. Support was provided with clarity, expertise and patience.

If you book à class, you are still not sure to get it unless you arrive to the class 30m before. So it happened to me several time to come for nothing. On the other hand , if you are on the waiting list, they charge you a "no show fee" unless you come even though you have no spot confirmed. Of course, you can't cancel your class subscription even on a waiting list 3 hours before the class.

Post note after Senses ironic reply which demonstrates the little consideration to Customer satisfaction : thats a good point that I should now consider my membership's cancellation as I have been paying without coming , especially with the new price increase announced by Sense for 2026.

Package delivered damaged and the products inside were destroyed. No accountability taken by Postnord , no possibility to register the damage upon delivery

Colis livre avec les ampoules brisees, donc produits inutilisables, et je me suis coupee en ouvrant la boite. Onatera refuse un nouveau renvoi à l étranger, alors que l envoi à été fait, et payé pour l étranger,et ne rembourse que le produit. Service client peu soucieux de la satisfaction du client et ce malgré une commande d un montant consequent.

I have received messages for issue with payments- message that can't be answered. Impossibility to connect to my account on their website. The only phone number found was to reach a robot that was useless. Trying the chat message, with the answer that they have closed it due to the number of people. So I have no way to reach a customer service, or to connect t to my account to check/correct at the issue, and in the meantime, I am charged extra fee for payment reminders.

J ai passé une commande avec livraison pour un anniversaire avec choix d un point relais. Au final l article à été livré, sans aucune information au destinataire, dans un autre point relais à 40mn de route, et sans aucune possibilité de contacter le service client (pas d email, pas de formulaire, pas de telephone). Du coup Anniversaire raté, tout comme l experience FNAC.

No booking confirmation received after flight ticket purchased and debited from my account. Impossibility to contact the Customer service (only chatbot or form, no email ) as they require a booking reference which I have never received. Phone number is at cost (0.15 eur per minute). No valuable answer from Volotea on this website - they invite me to contact them through their usual channels, hence ignoring the impossibility, and wishing me to renew my experience with them (!)

I paid and was debited 300 euros for a flight ticket, for which I never received a confirmation, invoice nor booking reference, meaning that I have no ticket. I tried to contact the Customer service however they don't allow for a contact without a booking reference. I wrote a first review there on TrustPilot hopping to get Volotea support , their only answer was that they thrive to deliver best Customer experience...and that I should contact their Customer service through their usual means, hence ignoring the problem that it cant be done without a booking reference. What kind of company doesn't provide any invoice or purchase confirmation after payment, nor the product that has been purchased,prevents Customers to reach out for contact and support and ignore their problems?

Hi, after booking and paying for a flight ticket, I never received any invoice nor booking confirmation (was checked also in my spams box). Volotea has no customer service that can be contacted by phone or email, only some chat bots , which require a booking reference to answer any questions, and of course without email confirmation I don't have any booking reference to provide. I checked on my bank account and the amount has been fully debited though. I hope to get there an answer and problem reolsution from Volotea.

Request made for a psychologist support , rejected based on the ground that my suffering had complex roots. They promote on the website that they offer psychological support for cases covered by psychologists, which was my case, and then they make arbitral decisions which are money driven instead of people care. In what world psychological issues are meant to be simple ?

Senses is stealing money from Customers by applying fines on courses for "no show" whereas we are in waiting list with no possibility to either join nor cancel the course, with on top an extra payment for joining another course which has free seat !! The Customer service is a shame with no willingness to help.

Message received that the courier was unable to deliver the package whereas I was at home all day long. When I called GLS they doubted me saying they had a picture of the courier in front of my door and hence could not do anything about the package delivery - which I had paid to be delivered at home- and they didnt believe me. Totally unacceptable way of dealing with Customer.

J ai acheté un billet qui incluait des bagages grâce à une offre "Volotea" de 15 jours. Je n ai reçu aucune confirmation écrite. 1 mois après je suis prélevée de 60 euros supplémentaires sur mon compte au nom de cet abonnement automatique annuel a Volotea que je n ai pas demandé et dont les conditions n étaient mentionnées nulle part. Je demande à être remboursee, ce qu ils font, pour découvrir ensuite qu ils m ont alors retiré le bagage à main, et donc je dois repayer 60 euros. Je trouve cette pratique commerciale malhonnete et très limite par rapport aux règles commerciales et des droits du consommateur. La Compagnie devrait clairement indiquer les conditions de prix lors d un achat de billet, envoyer une confirmation écrite formalisation le prix et les conditions du billets qui ont été achetés et payés, sans avoir le droit de modifier par la suite ces conditions et prendre en otage le client pour le bagage à main.

60euros prélevés par surprise sur mon compte au nom d un abonnement que je n ai pas demandé suite à l.achat d un billet de vol. Impossible de joindre un quelconque service client car il n y a aucun numéro ni adresse email. Impossible de se faire rembourser ne serait ce qu au titre du délai légal de rétractation.

Was expecting a parcel delivery at home this morning. Then I received a message that carrier has been unable to deliver (whereas I was home so he didn't even try). I phoned DAO who explained that they are not allowed to ring at people's door bells (! Isn't it funny for a company meant to deliver parcels at home?) . In addition instead of putting the parcel into a shop for retrieval, DAO sent it back to their logistic hub (under the rationale that it could not have been delivered !) meaning that I have to wait 1 or 2 days more before it get delivered to the shop for retrieval.