United Kingdom
Review of Lebara Mobile (UK)
The woman on the phone was very professional and very helpful her name was SENDHYE M
She sorted it out as I was a bit frustrated and she calmed the situation
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Review of Readly Germany
I have contacted the support team many many times and I only recently received a reply saying I had nothing on my email even after I re sent it along with a screenshot of my complaint.
When I try and read a magazine they have a pop up add that comes up so I then I click not now and it makes not one bit of different, so I am paying for nothing.
I canceled my membership and have to say, it worked at the beginning for a few weeks, then after that nothing even when you try and contact them is a complete waste of time as they only got back to me with 1 reply even after many emails.
Why is consumer agency not looking at this.
Reply from Readly Germany
Hi Charlotte, we are sorry to hear that you experienced difficulties using our service.
You can adjust the notification settings directly on your app on the user account.
If you have already contacted us regarding an issue with your subscription or cancellation, we will get back to you over email as soon as possible. Our support team replies to all messages and will be happy to assist!
Thank you.
Best regards,
Your Readly Team