I was charged after I had already…no customer service to talk to
I was charged after I had already deleted my account during the free trial. I canceled and deleted my account before the trial ended, so I should not have been charged at all.
What makes this even more frustrating is that there is no customer service available to speak with, and I have been unable to get a response. I also cannot access my account anymore, yet I am worried that the monthly subscription fee may continue to be charged.
Charging me after I deleted my account during the free trial is completely unacceptable. I want the charge refunded and confirmation that no further payments will be taken from my bank account.
One final note: I personally do not put much trust in websites that display nothing but perfect “green star” reviews. I believe customers should be able to see a genuine and balanced picture, including negative experiences like mine.
Reply from Stan