Alison

Signed up for a short 4 day stint and paid. After this, they automatically change your registration to 30 days, and take 40 EUR automatically from your account. They do not stop until you notice, and cancel. even then, cancelling is made very difficult, many steps to follow, and even when it seems like you have finalised it, there is an additional page and button to click AGAIN to finalise it. I realised that they had automatically taken 40 EUR from me, and I tried to cancel. It didnt go through. I cancelled the automatic payment from the side of the bank. They then started to send me aggresive emails telling me to pay, no I hadn't, because I didn't want the service! They increased to 2 months not paid, I tried to cancel again, and this time asked the online service person to check that it had gone through, which it had. I have now received 2 letters from "intrum" demanding that I pay for a service that i didn not want. Rentumo have purposefully made their model like this so that people pay for 30 day registration without knowing. Rentumo then make it very difficult to cancel, with an over complicated process online. This is sneaky and underhand, and I wonder how much money they have tricked out of people!!

Signed up for a short 4 day stint and paid. After this, they automatically change your registration to 30 days, and take 40 EUR automatically from your account. They do not stop until you notice, and cancel. even then, cancelling is made very difficult, many steps to follow, and even when it seems like you have finalised it, there is an additional page and button to click AGAIN to finalise it. I realised that they had automatically taken 40 EUR from me, and I tried to cancel. It didnt go through. I cancelled the automatic payment from the side of the bank. They then started to send me aggresive emails telling me to pay, no I hadn't, because I didn't want the service! They increased to 2 months not paid, I tried to cancel again, and this time asked the online service person to check that it had gone through, which it had. I have now received 2 letters from "intrum" demanding that I pay for a service that i didn not want. Rentumo have purposefully made their model like this so that people pay for 30 day registration without knowing. Rentumo then make it very difficult to cancel, with an over complicated process online. This is sneaky and underhand, and I wonder how much money they have tricked out of people!!

I had a terrible experience - I placed an order and the amount was taken from my account (66,98 EUR) + an extra 25,49 EUR which was not for anything! Then there was a technical error and the order was not processed. I called customer services and they told me that the order was cancelled and they would refund me within 72h. One week later there is still no refund. I called again and the person passed on my details to the accounts service. Now I just have to wait - no way to follow this up (again) and I have to just believe that it will happen. Now I check on Trustpilot and see that the same has happened to "Dana" on the .be website! This is Fraud! Has the website been hacked? Or is it them who take our money and provide nothing in return, no email address to ask for support, no accountability, nothing? How is this possible? I will be looking into this more closely, and I will take it higher if I get no reimbursement within the next week. This company has taken 92 EUR from me. DO NOT GIVE THIS COMPANY YOUR BANK DETAILS