A Harris

I have a purchased annual go wild pass I cannot use because frontier locked me out of my account.

My email account was deactivated by google. No problem I have to go through all of my accounts and update my email address.

When I got to frontier, my account login gave me an error and I was logged out of the app for the first time ever. I use a password locker and had not made any password changes. But during this exercise of updating my passwords I noticed some of my accounts locked my account after getting a return to sender message. No big deal, there was always a way for me to update my account. And with Frontier I should be able to contact customer service right. Ha!

On the phone, customer service told me to complete a form and provide my id. Was told this in two separate calls. I completed the form and gave them a copy of my passport. Instead of them updating my credentials, I get an email saying just use the password reset function. I explained to the rep I cannot use the password reset function with an email that no longer exists. Their response was to ignore me. Three emails later no response. I have messages on their social media. Also filed with a few regulators.

The problem is I spent nearly $600 on an annual go wild pass that expires next year. I use this pass for my doctor’s appointments out of state. Now I have so shell out a lot of money with other airlines when I would have been able to drop less than $20 with my go wild pass.

I honestly think they are purposely keeping my account locked so they can keep my money without me being able to use the service.

I pre-ordered to items. One came and since it was poor quality I submitted a return. I instantly found out all returns have a $10 fee. So I contacted Tiger Mist to cancel the second pre-order. Instead of doing so they stalled with a canned message and shipped it anyways. Then told me to return it once I get it. Which means I pay another $10 fee. I will never purchase from them again.

Edit: As soon as I sent this, this company instantly filed a complaint to try to get this removed again.

Do not trust these reviews.

When I left my original review there were other negative reviews. They also had a low rating.

I originally left my review in 2022. A year later in 2023, I got a dispute for my review. Saying I was never a customer, I proved that was since I still had the emails. Now in 2026, they disputed again stating I am not allowed to mention the person I worked with. I refused to remove this so people could know who to avoid. My review got removed along with other people that were negative. Most likely this is a one person business and that’s why they are being sensitive. So avoid her at all costs.

In the US this is highly illegal to have an honest review deleted. Even if a name was used. So I will be moving forward to file a complaint against this company and trustpilot via Consumer Review Fairness Act.

Also, do not do business with this company. I received poor customer service. I let them know what I as looking for, they ignored me and quoted me something completely different. When I brought this up, to see if I could get quoted for the right trip they ignored the email. I ended up getting the correct ticket via Amex travel for a cheaper price. If they cannot get your travel requests right to book a ticket that means they cannot do the bare minimum.

Just in case they try to dispute this again. Yes I still have the original email.

I purchased a ready to ship wig. When the wig did not ship per the timeline given, I requested a cancellation. I needed this for an event. This was something that was allowed per their cancellation policy. Everything I asked to cancel, they would refuse and then try to negotiate. After the fourth time I told them it was clear they would not honor their cancellation policy so I was opening a dispute. They still tried to make me keep the order and admitted they keep processing it while I was requesting my cancellation. After the dispute was lodged, and they were notified, they then finally agreed to refund me my purchase if I cancel the dispute. This is a form of fraud btw. If a seller claims they cannot refund you and request a cancellation of a dispute it is a lie. Once you cancel the dispute, they do not have to refund you nor send you the product. Once a dispute is cancelled a new dispute cannot be opened. So you are screwed. I told them this. Up to this day, they started sending me multiple messages via email, text, and WhatsApp and harassing me to cancel the dispute. I never had anything like this happen to me from a vendor. I had to block them on everything but email it was getting so bad. I also sent all the messages to the payment processor to prove they finally agreed to refund me.

So if you ever need to be refunded with a cancellation or a return; you will never get them to agree to this. Your only option will be to file a dispute. If you file a dispute, they will actually harass you to pressure you to cancel.

I purchased an item that qualified for their extended refund timeline for the holiday season. The a store in Salt Lake refused to honor the refund even after showing what their website said. I bought the item on Nov 17 and anything from Nov 1st to Dec 25th could return until late Jan. The store said the policy did not take affect until after thanksgiving.

After contacting customer service, they confirmed the store was incorrect and offered for me to return with the QR code for free at UPS and I was able to make a return and received notification I made the return and also had a receipt.

However I was never refunded. After awhile, I filed a dispute. Because Pacsun changed the amount and date of purchase on the return QR code my dispute was denied. On top of that I found out PACSUN lied and said I never returned the item for 147 back. I do have an email chains referencing the exact order number and return code. I even have a receipt from ups and a confirmation email stating I returned thr item, but I was never refund. So now I am out that money and considering small claims.

Requested a doctor visit for a particular medication. Another drug was chosen that both my doctor and insurance agreed to.

When I needed a refill, I messaged using the “prescription refill request” in messaging. I was given vague instructions to message another way for a refill. When I figured it out and requested a refill through the original visit, they gave me a refill for a drug I was never prescribed.

Also prior to this, it took them two weeks to update my pharmacy. They were actively refusing to do so, including refusing to provide me with a copy of the prescription to do it on my own. They then helped me after mentioning it was a HIPPA violation.

I am stuck with them for now, but I do not recommend that anyone uses them for anything.

I don’t think this is a good tool. You will pay a $5.50 fee for the card. Everyone donating will pay a fee. And to get a decent gift card like Amazon, we really wanted her to spend on any needs for the baby, you have to pay a 2% service fee. Just use cashapp or Venmo and get a free ecard.

Was dishonest about pricing so cancelled and promised a refund. Even though I am not a member they ignore my requests to cancel my account. Instead they call my phone everyday at 5am to get me to purchase their program.

I am overseas and needed help finding medical care. I was asked my availability so they could book an appointment for me. They even followed up with available times to choose. The next morning I woke up to a link asking me to book myself. Not sure why this was not given instead of asking my availability. When I went to pay, I kept getting an error message and then was told me to play a game. Next thing I knew I was charged but no appointment. When I contacted them twice they would not help me. One just kept interrupting and asking me the same questions. I was just constantly repeating myself. SOS’s solution was to pay again and ask the doctor for a refund. I will not risk being out of slightly over $200 to get no appointment nor no assurance/acknowledgment of being refunded. They also refused to send a confirmation email that they talked to the doctor and he confirmed he never received my appointment request. So now I am out of that money and still needing medical treatment. I wanted to note, I did take the time to send them evidence that the money was taken out of my account. They acknowledged receipt.

I needed a new carry-on bag that met the new international size standards and was not a clamshell suitcase. And I somehow by chance came across this company. I but the bullet and bought it. Best decision ever. The case is extremely well made. Lots of capacity to hold all of my things for an eight day trip, no repeats in outfits, and room to spare. The wheels are the nicest I have had on a suitcase as well. This is way better than the samsonite I just bought and broke on one trip. As soon as the jet black check bag comes into stock I will be purchasing that.

Oh and the customer service is great. I contacted them with questions and they quickly answered unbothered.

I bought the chocolate bag. Immediately noticed that the buckle was damaged. It was scuffed up. Also could not open the latch. I contacted customer service for a return. They ignored the fact I had damaged and told me I just didn’t know how to open the purse. They asked I provide video evidence to prove I could not open the bag.

This is horrendously poor customer service.

As far as the quality of the bag. The inside is actually all plastic. The leather quality is pretty questionable. This should be a $20 bag not $300. I regretted not getting another coach purse.

I signed up to see if I could get good deals and options. They asked a bunch of annoying questions, this is to pick items for your cart for you, which I don’t like. They put nothing but snacks and junk food in my cart when I said not to. It took way too much time to empty the cart. Unfortunately if you go to your profile, for any reason, while your cart is empty you will have to restart the questionnaire. Answered differently and they put the exact same items I just deleted back into my cart. So the questions don’t help them pick it is just stuff they want to get rid of.


After looking at the prices and the extremely low quantity of fresh fruit, veg, and herbs I decided to cancel. They purposely make canceling hard and this should be illegal. You cannot cancel from your profile. There is nothing on their site so. There is no main topic in their FAQ or support screen. I did a search under their support section where they gave information on using the link provided to create a ticket. Not working, takes you to an unrelated page. I was able to get to chat where you talk to an AI about canceling. It will hard sell you up to seven times. Telling you the benefits of the program and offering you bad deals to stay. After the 7th time it did finally let you cancel.

I signed up for the service because I could report my past and current rent payments. To confirm past payments you have to send an email with proof. Which I provided in a form of my banking records. They confirmed all but one rent payment. Initially they told me they do not do partial payments and then closed my request. I let them know my first month’s payment was prorated and it wasn’t partial. They agreed that they could report it just provide proof. I let them know, again, I included this information in the banking records I sent them. They immediately closed my ticket and said I didn’t provide proof of payment. I pointed out they approved my other payments with the same evidence already so unsure why this would be a problem. So in other words, if you move into an apartment complex mid-month you will not be able to get that rent reported. I have used three other services in the past (boom, rent reporters, and self). None of these services have these rules. They look up your payments via the plaid link and post to your credit report. This company has you link to plaid but you have to still email your bank statements unsecured to provide proof. In the end I paid for a service I will not fully receive because Mark and Max lack common sense.

Edit: In response to the reply. I have already followed the instructions to receive a refund in my original form of payment. I already received an email stating I will receive a refund in my original form of payment. So the email you just sent saying I will get a store credit along with the response below let’s me know you never looked at any of my contacts or requests.


I ordered from them on April 11th. On May 4th was told that my order was not shipped because an item was out of stock. They gave me an option to keep waiting or get a refund. I selected refund and specifically asked for cash. They gave me store credit and it took several emails to get cash instead, along with attitude saying I selected store credit. No I did not but oh well, they finally refunded me that on May 30th.

Now about the pending issue. When I got my stuff more than half did not look like the pictures or was so damn cheaply made. Like it would fall apart in one wash. I was freaking shocked. I filed for a return and refund on May 13th when I got the items. I did not get a return label until May 20th. They also got their stuff back by May 28th. As of June 9th I have not been refunded. They keep sending me emails with the return labels when I ask for an update. I tried filing a dispute with PayPal and they asked that I contact Yesstyle through a special email address not provided on their site. Guess what, not response.

Sold me a counterfeit item. The label text was off from the print, the packaging was not the same, and you can tell the label was removed and reapplied. When I contacted them about this they sent me a list of reviews. They didn’t even abide by their return policy.

Submitted for an online quote and heard back from Joani Jones associated with them via Armstrong Relocation Company a United Van Lines company.

She asked me specific questions about my move. I answered with a short list of items and weights.

I got an immediate response letting me know to search elsewhere to get my questions answered and a quote.

She received my contact information through the quote process and I responded to her questions to get a quote. This was bizarre. My only assumption is that she felt this wasn’t worth her time since it was ten large items cross-country. That’s fine, forward the request or provide that information. But to tell me to redo the process I already did to get a quote is extremely messed up.

I rented from them I think about five times and had really great customer service until today.

I turned in my car and ended up extending for a new one. I was the only person in line. I doubled checked with a few folks waiting to make sure I was cutting. The woman at the counter did not acknowledge me and ignored me for about 15 minutes. She finally acknowledged me when another customer came in and she immediately asked this customer how she could help her. The customer looked at me confused and told the rep I was in line and needed help.

I get to the counter said hello, no greeting, Gave her all the information she asked fit and she let me know I had to wait about 10 to 15 minutes from when I turned the car in before getting a new one. I said no problem and took a seat. About ten minutes later I get a final invoice and asked the same rep if me getting an invoice meant I was able to rent. She says rudely “As I said before you have to wait 10-15 minutes from when you turn in the car.” I let her know I had stood in line for 15 and had waited already ten. Since I got the invoice I thought it was okay to check. She got mad and repeated herself. To which this point I asked “Was it not okay for me to ask? I am confused why you are being mean to me?” I just decided to sit down and not bother her and just wait for her to call me.


The other customer gave me a drink and told me I was being treated badly and offtered to help. Later, the rep complained to the manager about me so he helped. I was not rude, I caused no issues. But I was being punished.


I finally got the car. It was old and in really bad shape. I never seen a rental like this.h prior rentals were newer cars that were clean. This was a beater that was still dirty. I was going to keep it but found dried vomit behind the driver seat. I showed the picture to the woman that was rude. She gave me another Nissan that was still dirty but no vomit. However on my way home I noticed there was a hole that exposed the insulation in the car. I really don’t know what I did wrong. I really wish I got the usual woman I worked with. But after this rental I will no longer work with nu car and removing my positive review from google.

Contacted Budget Car rental beginning of November for a long term rental I needed for December and January. I was specifically looking for a hybrid so I could get fuel efficiency. I got a contact from Stephanie Jones, Director of Sales for Utah Car Rentals, who tried to give me full electric. After working through the communications issues, I completed the requested form so I could get the ball rolling. Never ever heard back. Never. I ended up renting from nu car rentals instead. Super quick and great customer service. It was also $250-$300 cheaper per month.

Edit: Dropping to one. I got a backhanded apology and they excused H*nri*tt*’s behavior. Then they told the medical team I was having migraines, when I am not. But I got a list of hospitals only after I complained.

Three stars for prior customer service reps being helpful. Knocking two off for H*nri*tt*.

I had a rep give me a name of a hospital I could go to. That hospital refused me service due to racism. It's Thailand, it happens. When I reached back to Faye for another place to go. H*nri*tt* responded I should leave that hospital if I felt threatened, then promptly ended our chat. Obviously I wasn't still there and never said I was threatened. Also, didn't provide me with an alternative nor waited for my response. Just ended that chat.

I reopened the chat hoping to get someone else, nope her. So I closed the app and decided to emailed explaining the situation. She assigns the email to herself and gives me some bs excuses and no alternate medical facility.

The guy prior reached out the the proper team and provided me with information in a very timely fashion. H*nri*tt* blew me off, didn't provide information, but later in the email said another team should contact you. Why keep taking my requests if you don't want to work with me? I asked her to pass me to a different rep. Doubt she will do that.

Edit: Faye has tried twice to get this review removed. I will be reporting the behavior to FTC since that is illegal.

Edit: Updating review to three. Kelly did shoot me an email to help out. I still got a weird message from another associate to call overseas. But it has been taken care of. The letter was manually processed and I should get it in time.

Extremely bad system and customer service. I am trying to get an important document forwarded to me in Thailand. However their system keeps changing the format of the address to match US. So the city and province keeps getting swapped. I tried to force it through another way and got error messages. I emailed asking if they could manually forward the letter and provided the address. At first they didn't read my email where I stated I could not input due to error messages, they just responded they don't see the address. If you get an error preventing you from inputting, of course it isn't going to save. Out of desperation, I made an expensive call from Thailand because no one would respond to my emails (counting six). I was told to just input the address the best I could, without getting an error message, leave it in the incorrect format. Then contact them back to fix it. I did this and never heard back. Even sent screenshots and provided the correct address as requested. No response. I am stuck in Thailand until I get that letter so completely screwed.

If they do not want to interact with customers then they need to fix the address inputs for international addresses. To provide better customer service they should be able to take these requests over phone or email. Or at least help when the tool isn't working.