I signed up for the service because I could report my past and current rent payments. To confirm past payments you have to send an email with proof. Which I provided in a form of my banking records. They confirmed all but one rent payment. Initially they told me they do not do partial payments and then closed my request. I let them know my first month’s payment was prorated and it wasn’t partial. They agreed that they could report it just provide proof. I let them know, again, I included this information in the banking records I sent them. They immediately closed my ticket and said I didn’t provide proof of payment. I pointed out they approved my other payments with the same evidence already so unsure why this would be a problem. So in other words, if you move into an apartment complex mid-month you will not be able to get that rent reported. I have used three other services in the past (boom, rent reporters, and self). None of these services have these rules. They look up your payments via the plaid link and post to your credit report. This company has you link to plaid but you have to still email your bank statements unsecured to provide proof. In the end I paid for a service I will not fully receive because Mark and Max lack common sense.