LI

liz

United Kingdom

Reviews

Review of TP Toys

Rated 1 out of 5 stars

Failed to deliver when I paid £10

Failed to deliver when I paid £10 ! Next day delivery.

I will not use this company again.

I cancelled my order and will buy elsewhere.


If the delivery was scheduled for Saturday. And there was a traffic accident,.

Then why was it not rescheduled for Sunday delivery?

Delivery company rescheduled for delivery on Tuesday!!

Simply NOT ACCEPTABLE.

September 5, 2026
Unprompted review

Reply from TP Toys

Thank you for your feedback. We are sorry your delivery did not arrive as scheduled, however we would like to clarify what happened.

Your order was affected by a road traffic accident involving the delivery carrier on Saturday, which was outside of our control and caused the delivery to be rescheduled. This was not a failure on our part to prepare or dispatch your order correctly, but a delay caused by circumstances the carrier could not avoid.

As soon as you contacted us to cancel, we processed this immediately along with a full refund, including your delivery charge. We take next day delivery commitments seriously and this was an isolated incident caused by an accident, not a reflection of our usual service.

We are sorry this occurred on this occasion and hope you would consider us again in future.

Review of Debenhams

Rated 1 out of 5 stars

Placed an order for next day delivery

Placed an order for next day delivery. Tried tracking number but DPD have no record of it.

I have emailed Debenhams ( no response)

I am furious at the lack of response from Debenhams!

They Don have a customer service phone number

I’m Very angry!!

Order finally arrived. But I have not received my refund for next day delivery!!

I will NEVER TRUST THEM EVER AGAIN!!!!!

STILL WAITING FOR REFUND! shocking company!!


Rob ! Don't make me laugh!
Yes I'm STILL WAITING FOR A REFUND FROM YOU.
UTTERLY DISGUSTING WAY TO TREAT PEOPLE!

February 27, 2026
Unprompted review

Reply from Debenhams

Hi Liz,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.

Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.

If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:

https://www.debenhams.com/pages/informational/contact-us

Thanks again for bringing this to our attention, and we hope to resolve this for you as soon as possible.

Rob

Review of Trinity Claims

Rated 5 out of 5 stars

Resolved

After many calls to and from Trinity my issue has been resolved, a positive outcome has been achieved.
I would like to give a special shout out to Dan and Julia.
I’m sure I tried their patience.

Regards Liz

December 31, 2024
Unprompted review

Reply from Trinity Claims

Good Afternoon Liz,

Thank you for your review. We are glad that you have had a positive experience with us and will pass on your comments to the relevant team.

If you need any further assistance, please feel free to reach out!

Kind Regards,
Faye

Review of Trinity Claims

Rated 1 out of 5 stars

Again

Again! No satisfaction from them.
Made numerous calls and messages, don’t answer the phone and do not respond to messages.
Made 2nd official complaint.
So far my claim is over 3 months old and NOTHING HAS BEEN DONE…

DO NOT USE

December 31, 2024
Unprompted review

Reply from Trinity Claims

Good Afternoon Liz,

We're sorry to hear this.

Please know that we are looking into it and doing everything we can to resolve the issue as quickly as possible.

Kind Regards,
Faye

Review of Trinity Claims

Rated 1 out of 5 stars

Absolutely disgusted

Absolutely disgusted by the way my claim has been handled! Every time I try to speak to a manager/ supervisor I am told none available. My garden was damaged on 31/12/24 today is 31/3/25 AND STILL NOTHING HAS BEEN DONE!
Absolutely disgusting!

December 31, 2024
Unprompted review

Reply from Trinity Claims

Good Morning Liz,

We are really sorry to hear about this. This is not the level of customer service that we strive to provide, and we sincerely apologise for that.

I have sent your claim to the Customer Relations Team who will be in touch with you in due course.

Kind Regards,
Faye

Review of Trinity Claims

Rated 1 out of 5 stars

Sick and tired of chasing

Sick and tired of chasing! Either messages are not read the same day, every time I actually get to speak to someone I ask to speak to a supervisor or manager, every single time I am told there’s none available.
All that is required is approval for the work to start.

March 9, 2025
Unprompted review

Reply from Trinity Claims

Good Morning Liz,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We strive to provide clear communication and support throughout the process, and we regret that this hasn’t been your experience on this occasion.

I have escalated this to the team to look into this for you, and I can see that a complaint has already been set up. A member of our Customer Relations team will be in touch in due course to discuss this further and work towards a resolution.

Kind Regards,
Faye

Review of ao.com

Rated 4 out of 5 stars

Promt

Promt, clean, tidy, polite.
Good job , with one exception. The washing machine is unbalanced, it rattles things in the cupboards.

May 22, 2023

Review of Gosmokefree

Rated 1 out of 5 stars

Order number 787604

Order number 787604
What are you doing to resolve my missing order!
I have just spoken with DPD ( again) they DO NOT HAVE MY ORDER!!

I placed and paid on the 15th may, and I don’t have my order.

YOU need to sort it out TODAY!!

Either refund me in full TODAY OR dispatch my order again TODAY so I receive it tomorrow!

I am disgusted with your total LACK OF ACTION, is this how you treat customers?!

I have left you phone messages, I have sent you emails, but you show NO INTEREST in my order.

I DEMANDED YOU TAKE ACTION TODAY, I do know the CONSUMER ACT 2015 !!!


UPDATE…..STILL NO RESPONSE FROM THEM !!!!!!!!

May 24, 2022
Unprompted review

Review of Gosmokefree

Rated 1 out of 5 stars

Order number 787604

Order number 787604
What are you doing to resolve my missing order!
I have just spoken with DPD ( again) they DO NOT HAVE MY ORDER!!

I placed and paid on the 15th may, and I don’t have my order.

YOU need to sort it out TODAY!!

Either refund me in full TODAY OR dispatch my order again TODAY so I receive it tomorrow!

I am disgusted with your total LACK OF ACTION, is this how you treat customers?!

I have left you phone messages, I have sent you emails, but you show NO INTEREST in my order.

I DEMANDED YOU TAKE ACTION TODAY,

May 23, 2022
Unprompted review

Review of DPD UK

Rated 1 out of 5 stars

You have had my parcel since the 16th…

You have had my parcel since the 16th of May !

Why haven’t you delivered it yet!?!?!

I have called you 4 times, I was (twice) promised delivery today but, surprisingly it didn’t arrive.

You should hang your head in shame, your service is terrible. I want to know WHEN my order will be delivered!!

May 21, 2022
Unprompted review

Review of Gosmokefree

Rated 1 out of 5 stars

Order number 787604

Order number 787604
Ordered on the 15th may, have emailed you TWICE but you don’t respond! There is no number to call you on !

Where is my order!

I have spoken with DPD myself and they DO NOT HAVE MY ORDER!!

I want a reply from you TODAY!!




That link does not tell me when my order will arrive!?
They have had it since the 16th ( 3 days now! )

My contact is with YOU,
YOU need to resend my order so I receive it TOMORROW.

my argument is with YOU,

YOUR dispute is with DPD.

May 19, 2022
Unprompted review

Reply from Gosmokefree

Hi Liz,

Please kindly double check your emails, as I can see we have replied to your emails; providing all information and your tracking link showing the goods are with DPD. - As explained there has been a delay within DPD and we have contacted DPD to have this matter investigated. Please refer to the email replies you have received.

Review of simply be

Rated 1 out of 5 stars

POOR THROUGHOUT

POOR THROUGHOUT!
Placed order before deadline for next day delivery, all items listed as in stock.

I paid the extra for next day delivery, when it hadn’t arrived by 4pm, I rang to query. Apparently Simply be had cancelled my order? I was not informed about it!
No message, text, nothing!
When I sent them a complaint, they did respond, BUT they couldn’t even get my name right!!! Simply be —- my name is NOT AMIE !!!!! YOU REALLY ARE PATHETIC!! In your reply today you call me BEV !!'!!!!!!!!

HEAR THIS————-MY NAME IS LIZ ! I repeat LIZ !!!!!!!

February 22, 2022
Unprompted review

Reply from simply be

Hi Liz,

We're sorry to hear your order was cancelled, and that you weren't informed about it.

We would like to look into this for you. Please can you email us at general.enquiries@simplybe.co.uk with the words Trustpilot in the subject line and your customer account number, name, full address, and your Trustpilot ID, and the details of the query in the email.

Review of Dunelm

Rated 1 out of 5 stars

ANOTHER FAILURE

Order number 4027661919
Order due on 21 January, only received part of my order, courier hasn’t received the rest of the order.
Asked Dunelm 3 times to refund my delivery costs but they haven’t had the decency to! When I contacted Dunelm on Friday about the missing items, I got an automatic response asking to wait 72 hours for them to get back to me, they finally messaged me today, and I’ve been asked to wait ANOTHER 72 hours while they chase the supplier!!! I USED to really like Dunelm but I’m getting SOOOOO sick and tired of them CONSTANTLY failing at every level!!!

January 23, 2022
Unprompted review

Review of Evans Halshaw

Rated 5 out of 5 stars

Dominic Burns was a star

Dominic Burns was a star ! Looked after me from start to finish ( recently widowed) never bought a car on my own. I bought a car and put my old one in PX he gave me a good deal. 100% recommended

January 22, 2022
Unprompted review

Reply from Evans Halshaw

Hi Liz,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Evans Halshaw Customer Services

Review of Dunelm

Rated 1 out of 5 stars

Poor!

Order due today, however I have tweeted Dunelm 4 times today, but no one has had the courtesy to respond!

December 9, 2021
Unprompted review

Reply from Dunelm

Dear liz

Thank you for taking the time to leave your review.

It is never our intention to impact on our customers delivery and we are very sorry for the delay and for letting you down.

I can see that you have been in contact with our customer care colleagues and I trust this will be fully resolved.

Kind regards
Michelle

Review of The Range

Rated 2 out of 5 stars

Poor

Ordered something to be delivered today ( paid extra for the delivery) delivery is delayed until tomorrow ( we’ll see) I rang them but no one answered. I messaged them, yup no one has bothered to respond. I shouldn’t have to chase them to get my delivery costs back because they failed to deliver! Not impressed!

December 9, 2021
Unprompted review

Review of Dunelm

Rated 1 out of 5 stars

Order was due yesterday

Order was due yesterday, then I was told it would be delivered today, now I’ve been told that it is coming tomorrow!! Not impressed!
Order number 4024675596
When I spoke with Dunelm today, they said they would email DHL to find out what was going on, however DUNELM sent the email to ME!!! Instead of DHL. incompetent to say the least!!

November 10, 2021
Unprompted review

Reply from Dunelm

Dear Liz

I can appreciate just how frustrating this is when you are having to chase the whereabouts of your order instead of us contacting you to see if you are happy to wait the allotted timescale. This certainly is not acceptable and isn't the level of service we wish to be providing to any of our loyal customers
However I can see from your details that one of our colleagues has dealt with this issue for you, however should you require further assistance please do not hesitate to contact our customer service 0345 165 65 65
Kind regards
Gina

Review of The Perfume Shop

Rated 1 out of 5 stars

Dispatched on 1st November

Dispatched on 1st November, today is the 8th still not arrived.

They are chasing RM

November 8, 2021

Reply from The Perfume Shop

Hi Liz,

Thanks for leaving a review for us.

I'm so sorry to hear this hasn't arrived. I can certainly help you with this, please can you email your order number to reviews@theperfumeshop.com?

I look forward to your email

Review of Furniture Village

Rated 1 out of 5 stars

STILL WAITING FOR REFUND!!!

November 2, 2021
Unprompted review

Reply from Furniture Village

Hi Liz

I'm really sorry to learn that you have a concern with your refund.
Please send us an email across with reviews@furniturevillage.co.uk and include your 9-digit order number. We'll take a look into this for you.

Best wishes,
Amy

Review of Furniture Village

Rated 1 out of 5 stars

Still no REFUND!

A week since my faulty sofa went back, STILL WAITING for my full refund!!

October 29, 2021
Unprompted review

Reply from Furniture Village

Hi Liz

Thank you for your message and I'm really sorry to hear this.
Your concern has been raised over to the relevant team and they will be in touch with you directly to discuss this further.
Thank you for your patience.

Best wishes,
Amy