Maxine Reifer Borcherding

I was extremely satisfied with the product and purchase process. I was very dissatisfied with the delivery, which to ne fair, was contracted by Miliboo to a transport company. The delivery personnel
refused to honor allowîg the sofa pieces to ne inpacked for inspection or to return the product if it was damaged despite my having paid for the Security package. They told me that they were required to follow the transport company's rules and were not boûd by Miliboo's requirements.

Alex was wonderful
And thorough in explaining what could and what couldn’t go into the suitcases and how detailed we had to be on the inventory sheets.
I have a couple of suggestions that ought to make things more clear on your website:
The list of prohibited items for international shipping says “batteries (lithium) “ . That led me to think that other batteries were not prohibited, but Alex informed me that they are.

Liquids. You should be clearer that creams are considered liquids and are prohibited. If I had known that, I would have packed my checked luggage differently and taken my very expensive face cream in my checked bag.

I know that you must comply with shipper and destination country rules but it would be extremely helpful if the whole set of rules were clear before setting up an account or leaving the extra bags for a family member to deal with. I never would have asked my son to take care of sending me the extra bags if I had known how much was involved. I would have changed my travel date and taken care of it myself.

Thanks for the chance of sending feedback and thank you Alex for helping clarify all.

Delivery window is 8 am until 9 pm. The package tracking on the website does not get updated and the driver does not phone when you are next in line as the website promises.

Despite ordering two sizes up, the clothes do not fit. Having a very difficult time reaching customer service since the web site seems to have no record of my order- yet I was certainly charged and I received the merchandise.
Despite the website stating a 30 day return policy, you have to reach them within 3 days of getting the package. I was out of town at the time and did not open the package until after the deadline. Will not order from them again.