I was extremely satisfied with the…
I was extremely satisfied with the product and purchase process. I was very dissatisfied with the delivery, which to ne fair, was contracted by Miliboo to a transport company. The delivery personnel
refused to honor allowîg the sofa pieces to ne inpacked for inspection or to return the product if it was damaged despite my having paid for the Security package. They told me that they were required to follow the transport company's rules and were not boûd by Miliboo's requirements.
Reply from Miliboo
Hello Maxine,
We are sorry to read about your experience. Please know that following the opening of your customer service case, and as indicated in our response, our after-sales service has duly noted your dissatisfaction.
We also want to reassure you. While it is your right, we understand that it is not always possible to check all packages in the presence of the delivery personnel. For this reason, we grant you 24 hours after delivery to report any damage so that it can be addressed by our services.
Regarding the Serenity Pack you mentioned, as stated, it allows you to benefit from a longer return period with free return shipping, a longer warranty, and priority processing of customer service cases.
We remain at your disposal and wish you a pleasant day.
Sincerely,
The Miliboo Team