Account Hacked!
Woke up this morning to find that someone has hacked into both my paypal and booking.com accounts and booked two hotels at great expense.
Found myself in a panic as they had changed the email on my paypal account and paypal would appear t be a nightmare to speak to.
I called booking.com and the man put me on hold whilst he contacted the hotel. I know have email confirmations stating that the bookings are cancelled and a full refund will be received. I was also eventually able to sort out my paypal situation.
The chap on the phone was extremely patient and reassuring with me as I was really quite stressed and he had issues uderstanding my Scottish accent.
I felt it was worthy of some positive feedback as I expected the whole process to be nightmare however the guy on the phone was excellent.
I have now obviously changed my passwords to prevent it happening again on his advice
September 23, 2019
Unprompted review