Following on from my review 2 weeks ago I would like to say that Shaun from Outdoor Toys has been extremely helpful in rectifying the poor service we received from the courier service. Shaun has now p... See more
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Review summary
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Slide and swing set I had no prior experience of Outdoortoys but I'm delighted that I chose them for my children's play area. The administrative contact, Chloe, was courteous, helpful and pr... See more
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I have created a small kiddies play area constructed using outdoor toys. Solid good quality materials. Absolutely simple but brilliant designs. Is this by far the best company to by gardening good... See more
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Product is great. Second piece we have bought. Only a tiny moan would be regarding communication with the delivery people. Outdoor toys dealt quickly with my query about delivery. Was told by a lovely... See more
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Company details
About outdoortoys
Written by the company
At outdoortoys, we’re all about bringing fun and adventure to families across the UK. We’re passionate about making every customer experience a great one - from browsing to playtime! Our goal is to offer the best products, prices, and service online, backed by a team that truly cares. From Swings and Slides to Playhouses and Climbing Frames, we’ve got everything you need to help your children play, laugh, and explore outdoors.
Swings
Climbing frames
Playhouses
Ride on toys
Trampolines
Swimming pools
Garden Toys
Sale
Contact us
Contact info
REBO UK Limited Unit 6 Severn Farm Industrial Estate Welshpool Powys , SY21 7DF, United Kingdom
- 01686212009
- info@outdoortoys.com
- outdoortoys.com
4.2
Great
11K reviews
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A very solid product
The product is a solid piece of kit. The timber is good quality and the metalwork is well-made and extremely sturdy. Delivery was fast, and assembly was easy thanks to the detailed instructions. It’s definitely a 2 person build, and it’s helpful to have a socket wrench and impact driver to hand.
September 5, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great product
Great product , no issues . Arrived on time and helpful staff
September 4, 2026
Unprompted review
Reply from outdoortoys
Thank you so much for your lovely review!
We’re delighted to hear that you’re happy with your product and that everything arrived on time.
It’s also great to know our team were helpful throughout. We really appreciate your support and hope you enjoy your purchase! 😊
Spare part required for GoKart
Spare part required for GoKart.
Responded to my email request straight away.
Part was shipped and with me within 48 hours.
Fabulous service.
August 25, 2026
Unprompted review
Reply from outdoortoys
Thank you so much for your fantastic feedback!
We’re delighted to hear that we could help with your GoKart spare part and get it to you within 48 hours.
We pride ourselves on providing quick and helpful service, so it’s great to know we hit the mark.
We really appreciate your kind words and support! 😊
Fantastic experience
Fantastic experience. When I purchased the item it was advertised as 3-5 working days delivery. I placed the order too late so wasn't expecting pre bank holiday delivery. However, I live locally and this was noticed by the warehouse - they gave me a call the very same day to check I was in, I was and one of the workers dropped it off on their way home! Full marks from my granddaughter who's loving the slide!
August 28, 2026
Unprompted review
Reply from outdoortoys
Thank you so much for your fantastic review!
We’re delighted to hear that your order arrived in time and that our warehouse team was able to go the extra mile to get it to you before the bank holiday. It’s lovely to know your granddaughter is enjoying her new slide, that’s exactly what we love to hear! 😊
We really appreciate your kind words and your support. Full marks to your granddaughter too! ⭐
Great customer service
I had an issue with my order and Chloe was really helpful. She sorted it out quickly which I really appreciated. Great customer service and a really lovely person to deal with!
September 3, 2026
Unprompted review
Reply from outdoortoys
Thank you so much for your lovely feedback!
We’re delighted to hear that Chloe was able to resolve the issue quickly and provide such great customer service.
We’ll be sure to pass your kind words on to her. We really appreciate your support and are so pleased we could help! 😊
When my order was delivered with a part…
When my order was delivered with a part missing .Shaun advised as they don’t carry spare parts he would replace the whole order . I will certainly use this company again as the toy garage was of excellent quality . I intend donating the original order to a children’s charity
September 2, 2026
Unprompted review
Reply from outdoortoys
Thank you so much for your wonderful review! We’re delighted to hear that Shaun was able to resolve the issue quickly and arrange a replacement for you.
We’re also thrilled that you’re so pleased with the excellent quality of the toy garage, and it’s fantastic to hear that you would choose Outdoor Toys again. Most importantly, we think it’s incredibly kind of you to donate the original order to a children’s charity — we’re sure it will bring plenty of joy to other children too!
Thank you again for your kind words and for choosing Outdoor Toys. We really appreciate your support and look forward to serving you again in the future! 😊
Delivered promptly and love the swing…
Delivered promptly and love the swing set! My boys love it to and really cool how you can swap them out so easily, very happy would recommend
August 1, 2026
Unprompted review
Reply from outdoortoys
Thank you so much for your fantastic review! We’re delighted to hear that you love your new swing set and that your boys are having so much fun with it!
It’s great to hear that you’re enjoying how easy it is to swap the swing seats around. We always aim to make our play equipment as practical and versatile as possible, so it’s wonderful to know this feature has been a real hit.
Thank you for your recommendation, we really appreciate your support and hope your boys enjoy many more hours of outdoor fun! 😊
Ordered a wonderful climbing frame with…
Ordered a wonderful climbing frame with swing slide and climbing wall. Delivered promptly and on the day I asked for. My husband painted it all before putting up which took time
Then put it up in around 6/8 hours but alone. He's very good at these things and wanted it to be very precise. My children love it. We are very pleased
July 23, 2026
Unprompted review
Reply from outdoortoys
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with your climbing frame and that your children are enjoying the swing, slide and climbing wall.
It’s great to hear that your delivery arrived promptly and on your requested day. We’re also impressed by the care and attention your husband put into painting and assembling the frame — taking the time to get everything just right!
Most importantly, we’re thrilled that the finished result has been such a hit with the children. We hope it provides them with many hours of fun, adventure and wonderful memories for years to come. Thank you again for choosing us and for sharing your experience! 😊
Great quality and easy to assemble
Excellent quality and easy to assemble, the 10ft ladder, water slide and adventure wall have been a big hit this summer - our grandchildren have had hours of fun playing on them.
First class service and an amazing selection of garden activity equipment; I can thoroughly recommend Outdoor Toys.
August 4, 2026
Unprompted review
Reply from outdoortoys
Thank you so much for your fantastic review and recommendation! We’re delighted to hear that you’re pleased with the quality of your purchase and found everything easy to assemble.
It’s wonderful to know that the 10ft ladder, water slide and adventure wall have been such a big hit with your grandchildren and have provided them with hours of fun this summer. Creating exciting opportunities for children to enjoy the garden is exactly what we aim for!
We’re also thrilled that you were happy with the service you received and enjoyed exploring our range of garden activity equipment. Thank you again for choosing Outdoor Toys and for your kind words — we hope your grandchildren continue to enjoy their adventures for many years to come! 😊🌳
Great fun for the Grandchildren!
We ordered the Voyager Swing Set in green .
The ordering was easy & delivery fast & with great care .
The wood was well wrapped & the swings , glider & accessories & tools etc well packaged in a box with all the instructions.
The slide too was wrapped up & well protected.
It took us a few hours to build & we found it a bit complicated in parts, we had never done anything like this before but we had great help from the customer service support team who replied to our questions via email so promptly - they were fantastic!
We wanted a wooden play set as liked the look of it in the garden, & even though there were several splits in the posts we were assured they were normal due to the treatment process & wouldn’t affect the safety of the set .
We have 4 grandchildren of ages ranging from 1 - 4 with another on the way & the Voyager gave us a good mix of activities for all with the added safety of the baby seat for the younger ones .
The set as a whole is very sturdy & we concreted the 4 out of 6 posts into the ground for extra safety & stability.
The swings are easy to adjust in height & they can also be unclipped & stored when not being used for longer periods .
The children had great fun using all the different equipment . Supervision is needed especially with the younger ones as they can easily run in-front or behind the swings etc when the others are using them .
Overall we are delighted with this swing set it looks great in the garden & it will provide lots of fun for all the grandchildren for years to come . It’s so nice to watch them play & enjoy themselves in the fresh air.
A great product well worth the money & time to build .
September 1, 2026
Unprompted review
Reply from outdoortoys
Thank you so much for taking the time to share such a wonderful and detailed review of your Voyager Swing Set.
We’re delighted to hear how happy you are with your purchase and, most importantly, that your four grandchildren are already having so much fun with it!
It’s fantastic to hear that you found the ordering and delivery process smooth, and that our customer service team were able to support you promptly while you were building the set.
We understand that assembling a play set can feel a little daunting, especially if it’s your first time, so we’re particularly pleased that our team could help along the way.
We’re also glad to hear that the Voyager provides a great variety of activities for children of different ages, including the baby seat for your youngest grandchildren.
It sounds like you’ve created a fantastic space in the garden for them to enjoy outdoor play, and we hope it continues to bring plenty of happy memories for your family for many years to come.
Thank you again for choosing the Voyager and for your kind words about our product and customer service. We truly appreciate your recommendation and wish you and your grandchildren many more hours of fun and laughter in the garden! 🌳😊
Solid climbing frame - happy!
We are really happy with the climbing frame! The timber is solid and feels like its good quality. It would be 5 stars but I did need to contact Outdoor Toys after the delivery company didn't contact me to arrange delivery. The sales team were fantastic throughout, giving updates and made sure it was delivered on time.
Worth noting we employed someone to install it. It took them well over a day to do it and they were a professional, so bear that in mind. Also, concrete the posts in and ensure the ground is level before installing - might be worth Outdoor Toys to provide some guidence on this.
August 24, 2026
Unprompted review
Reply from outdoortoys
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you’re really happy with your climbing frame and that you’re impressed with the quality and solid feel of the timber.
We’re particularly pleased to hear your kind words about our sales team. We’re sorry that the delivery company didn’t contact you as expected, but it’s great to know our team were able to assist, keep you updated and ensure everything arrived on time.
Thank you as well for sharing your experience with installation. We appreciate your helpful comments regarding having a level area and securing the posts, and we’ll certainly take your suggestion about providing additional guidance on board. We understand that assembling a larger climbing frame can take some time, particularly when carried out by one person, so your advice will be useful to other customers too.
We hope your family gets many years of fun and adventure from your new climbing frame. Thank you again for choosing Outdoor Toys and for your valuable feedback! 😊
Customer service fantastic
I had a bad experience with the delivery of our playset but I have to say I was really impressed with how the team dealt with it. The customer service was very helpful, friendly and understanding.
Thanks to their support a negative situation turned more positive and the play set itself is really nice quality and my daughter loves it already.
September 1, 2026
Unprompted review
Reply from outdoortoys
Thank you so much for taking the time to share your experience with us. We’re really sorry that the delivery of your playset didn’t go as smoothly as it should have, but we’re so pleased to hear that our team was able to support you and help turn a frustrating situation into a more positive one.
It means a lot to hear such kind words about our customer service team — we always want our customers to feel listened to, supported and looked after, especially when something hasn’t gone to plan.
Most importantly, we’re delighted that you’re happy with the quality of the playset and that your daughter is already loving it! We hope she has many happy hours of fun and adventure with it. 💕 Thank you again for your understanding and for giving us the opportunity to put things right.
Reply from outdoortoys
Thank you so much for your lovely review!
We’re delighted to hear that your experience was easy and enjoyable from start to finish.
We hope you and your family have lots of fun and make many wonderful memories with your new playset! 💕
Great product and speedy delivery
Great product and speedy delivery. competitve price too.
August 19, 2026
Reply from outdoortoys
Thank you so much for your lovely review!
We’re delighted to hear that you’re so pleased with your purchase and that everything arrived quickly.
It’s also great to know you found the price competitive and good value for money.
We really appreciate you taking the time to share your experience with us, and we hope you enjoy your new product! 💕
Playset is fantastic and sturdy
Playset is fantastic and sturdy, instructions were clear and well organised. It was a bit daunting when the set arrived as it is not assembled in any way and you need to drill everything yourself, but we put it together with ease and it is beautiful our daughter loves it. She saw it and said “oh my park! It is so beautiful!”
August 3, 2026
Reply from outdoortoys
Thank you so much for your wonderful review!
We’re delighted to hear that you found the playset sturdy and the instructions clear and well organised.
We completely understand that seeing all the pieces arrive unassembled can feel a little daunting, so it’s fantastic to hear that you found it straightforward to put together.
Most of all, we’re thrilled that your daughter loves her new playset! “Oh my park! It is so beautiful!” is such a lovely reaction — that absolutely made our day! 💕
We hope she enjoys many happy hours of play and adventure in her very own little park. Thank you again for choosing us!
So happy with this website
So happy with this website! Ordered some ball bit balls, they arrived literally the following day with a normal delivery. Also such a great value.
August 28, 2026
Unprompted review
Reply from outdoortoys
Thank you for your fantastic review! We’re so pleased to hear you’re happy with your ball pit balls and that they arrived the very next day. It’s also great to know you found them to be such good value for money.
We really appreciate your kind feedback and hope you get plenty of fun and enjoyment from your purchase
Great after care service
Product problem sorted with great customer service. A slide was damaged, sent photos and dates etc. had immediate response and new slide was dispatched. Fantastic.
August 21, 2026
Unprompted review
Reply from outdoortoys
Thank you for your fantastic review!
We’re really pleased to hear that our customer service team was able to resolve the issue with the damaged slide quickly and efficiently. It’s great to know that you received an immediate response and that a replacement slide was dispatched without delay.
We’re sorry that the original slide arrived damaged, but we’re delighted we could put things right for you.
Reply from outdoortoys
Thank you for your fantastic review!
We’re delighted to hear that you found the assembly instructions clear and easy to follow, and that you’re pleased with the quality of your new playset.
We hope it provides plenty of fun and enjoyment for many years to come.
Reply from outdoortoys
Thank you for your great review!
We’re so pleased to hear that you were happy with the quick delivery, quality of your new playset and the price.
We hope it provides lots of fun and enjoyment for years to come!
Reply from outdoortoys
Thank you for your fantastic review!
We’re delighted to hear that you were pleased with our prices and that your soft play balls arrived quickly.
We really appreciate your feedback and hope they provide plenty of fun and enjoyment!
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