A mountain of individual Covid test kits sent to me!
In my last 2 orders, I ordered x3 packs of the 25 box of the Flowflex Covid test kits. The ordering process and delivery was great. However, when I received them, the first order was sent as 75 individual single test kits, rather than just the 3 boxes of 25 that I ordered and wanted. The second order was sent as test kits in 7 boxes of 10 in each and 5 individual kits. The problem with this was that the kits were delivered and being stored in my home and not at a workplace, and therefore I do not have the space to store this many test kits individually, which is the very reason why I ordered 3 boxes of the 25 pack as these are easy to store away. I was really quite angry as this was not what I ordered and nobody had consulted me beforehand, as a regular and returning customer, to check that it would be ok to send the kits in this way. I assume that Medscope have not been able to sell the individual kits and therefore have a surplus, which is why they then got sent to me as I had a bulk order.
I thought it would be more hassle to try and return the test kits, so instead I ended up having to spend about 5 hours unpacking all of the individual test kits that were sent to me individually and repacking them in another box so that I could have them all together in one box and not in piles of individual boxes. I also had a mountain of waste from all the packaging generated from all these individual test kits, but luckily I have managed to recycle most of the recyclable packaging.
Overall, I've been really disappointed with my last 2 orders and my experience with Medscope. I really hope this feedback is taken on board and I don't receive a mountain of individual test kits on my next order, should I place another. If I'd wanted 75 individual test kits, then I would have ordered those. If I'd wanted boxes of 10 kits, then I would have ordered those. Also, at the time of ordering, your website said that there were 100+ packs of 25 in stock, which makes it even more unacceptable to send out all the individual kits when they weren't ordered or even wanted.
Lastly, I also suffer from anxiety as a result of covid. I prefer the boxes of 25 as they can easily be stored away and hidden from sight, so that I don't have to be reminded constantly of it. Sending someone with anxiety a mountain of individual kits is not helpful when it's a constant reminder looking at all of those.
October 3, 2023
Unprompted review