I received the item as expected, but there is definitely a problem when buying directly from them online:
the DHL (e-commerce) returns label is not accepted at the places they state on their site. I tried 5 different places using their online location finder. None accepted these returns.
I called UA customer services - I was told I can’t even pay the postage and return it to them directly.
How can this be legal?
Online info is incorrect and no way to return. Customer Service dreadful. Return Policy unworkable. Misleading or outdated information online about where the items can be returned to. Can’t pay and return directly to UA. Shocking experience all round.