Ziphealth Reviews 

3,690
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its easy-to-use website and straightforward processes, making it simple to get needed medications. Many people highlight the professionalism and efficiency of the service, appreciating the quick consultations and helpful support. Reviewers often describe the overall experience as convenient, dependable, and a life-saver for obtaining prescriptions effortlessly. However, some customers also noted issues with product effectiveness, with concerns about medications not working as expected. A few other people also felt that there were problems with order fulfillment, including late deliveries, incorrect quantities, or unwanted subscriptions. Additionally, some reviewers mentioned the cost of medication, the lack of insurance acceptance, and difficulties with changing product requirements or shipping costs for multiple items.

What people talk about most

Service

Reviewers highlight positive aspects of service, often describing it as wonderful, prompt, and easy to use.... See more

Order

Customers had ambiguous experiences with order, with many praising the ease and speed of ordering and... See more

Product

Customers consistently note ambiguous experiences with product, with some finding it very effective and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the website is easy to navigate... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting that pricing is fair, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The online website is easy to navigate directly to the point shows double checks. My address, I had to change the credit card number that went through fairly easy. I got my order in just after 12 o'cl... See more

Company replied

Rated 5 out of 5 stars

Honest , efficient and not just a pass through. I did get cancer and the Dr went through my medical treatments meds and health as part of the screening process. Pricing is very competitive. I used off... See more

Company replied

Rated 5 out of 5 stars

The shipping of my migraine medicine order somehow got screwed up so the medicine arrived late, and ZipHealth made it right!!! They were very apologetic and sent it overnight to make up for whatever s... See more

Company replied

Rated 5 out of 5 stars

Reordering is quite simple. Ziphealth has set everything up so the procss is just a few clicks away. I wanted to use an alternative product and I moved easily from my reorder page to the dialogue to... See more

Company replied


Company details

  1. #27 of 48 best companies in Online Prescription Medication Vendor
  2. #15 of 24 best companies in Doctor

Written by the company

ZipHealth is a US Online Doctor offering express treatment online for a range of health conditions. Safe, Convenient, Fast and Affordable.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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4.3

All reviews

(3,690)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is an example of the…

This company is an example of the modern capitalistic outfit whose aim is to get rich quick by manipulating customers. Instead of ordering what you need when you need it, Zip Health automatically sends a new supply when a certain time period elapses. It’s my fault for trusting Any company to be fair and transparent about their shipments. You have to keep track of all this stuff and respond to their emails. I did see the email about the new shipment and tried to stop it but of course got the “ your message wasn’t delivered” message. This is why everyone is so paranoid of scams. I hope this company goes out of business. The only thing you can do is call them and they will end the agreement- after they charged you for the second shipment

July 20, 2026
Unprompted review
Ziphealth logo

Reply from Ziphealth

Hi Curtis,

Thank you for sharing your feedback. We're sorry to hear about your experience.

Our subscriptions are optional and can be canceled at any time through your ZipHealth account or by contacting our Customer Care team. We also send an email notification prior to each renewal to provide patients with the opportunity to make changes or cancel before the next order is processed.

We'd appreciate the opportunity to review your concerns further. Please reach out to our Customer Care team with the email associated with your account so we can assist you.

Thank you.

Rated 1 out of 5 stars

They took my money and every time I…

They took my money and every time I click on book my consultation it tells me there is an error it’s done that for several days now!

July 11, 2026
Unprompted review
Ziphealth logo

Reply from Ziphealth

Hello Jon,

Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth, and we are always working to improve our services and better support our customers.

We're sorry to hear you're experiencing difficulties completing your consultation. We understand how frustrating technical issues can be and would like the opportunity to assist.

For further information, please contact our customer care team at (888) 971-6741. Our lines are open Monday to Friday from 9am to 10pm (EST).

Kind regards,
The ZipHealth team

Rated 1 out of 5 stars

*** Public Health Warning ***

*** Public Health Warning ***

If you or a loved one value your health stay clear of this catastrophic disaster of a pharmacy and it's employees.

Here they have assembled the most useless, lame, inept group of incapable morons in a single building on this planet. The only other group close to them is not far away at the local Post Office.

Take the time, buy the gas, take the bus even but please find yourself another pharmacy, any pharmacy it will be worth it to save yourself the grief and aggravation they will inflect upon you for no extra charge.

*** Take This Advice Strongly, You've Been Warned ***

July 6, 2026
Unprompted review
Ziphealth logo

Reply from Ziphealth

Hello,

Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.

We're sorry to hear that your experience did not meet your expectations. Providing quality care and excellent customer service is very important to us, and we take feedback like yours seriously.

We'd appreciate the opportunity to learn more about what happened and work toward a resolution. Please contact our Customer Care team with the email address associated with your account so we can review your concerns and assist you further.

For further information, please contact our customer care team at (888) 971-6741. Our lines are open Monday to Friday from 9am to 10pm (EST).

Kind regards,
The ZipHealth team

Rated 1 out of 5 stars

I first thought this would be an easy…

I first thought this would be an easy and great way to get medication without having to drive to a doctor office and a pharmacy. They had already taken my money before my prescription was approved. That bothered me a little but when I tried to start the consultation is when the real trouble began. I got an error message and I didn’t want to go back thinking that I may be charged a second time so I clicked on customer support or whatever it was termed. I was then treated by some sort of ai which couldn’t understand my question and kept telling me to go back and try what I had again. I did this several times and received the same error message. So I tried the another way which gave an answer to every question but mine. I also noticed I could message customer service and they would reply in a day. I started trying to find a phone number as I had noticed one when I first started but now it was gone. By this time I wasn’t giving up. I went to the original start page on another browser and suddenly it was there again just as i remembered. I called the number and was on hold listening to terrible music and when the lady finally answered I could barely hear her and after telling her what happened and giving her my name and date of birth I was put in hold again. When she returned I never understood what the problem was and I’ve had several of these consultations with my doctor and others but I asked if they could call from their end but never got an answer. The lady said they could set it up for the next day. Obliviously she wasn’t listening. Then I asked another question and the first time she didn’t hear but when I got angry and spoke over her she told me they could not do that. I asked her to refund my money she said she did and it would be available in five to seven business days. Never once did she ask if she could help me in any other way and she was never polite. She never apologized for my inconvenience or the problem which was on their end or they would have told me how to fix it on mine. She was very cold and I imagine that it was from dealing with frustrated customers like me all day. I would never recommend a company that does not take customer service seriously because if their is no customer there is no business. Thanks for an unpleasant experience and about an hour of wasted time Zip Health.
Gerald Healey

July 7, 2026
Unprompted review
Ziphealth logo

Reply from Ziphealth

Hello Gerald,

Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.

We're sorry to hear that your experience did not meet your expectations, and we apologize for the frustration you encountered. We value your feedback and would appreciate the opportunity to discuss your experience further. Please reach out to our Customer Care team so we can address your concerns directly and assist you in any way we can.

For further information, please contact our customer care team at (888) 971-6741. Our lines are open Monday to Friday from 9am to 10pm (EST).

Kind regards,
The ZipHealth team

Rated 1 out of 5 stars

Doctor/ Consultant No Show

Doctor/ Consultant never showed for the appt 2x ...very unprofessional for a happen in medical field ... especially if someone needs these urgently...be cautious when using them

July 2, 2026
Unprompted review
Ziphealth logo

Reply from Ziphealth

Hello Phillip,

Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers.

We're sincerely sorry to hear about your experience and understand how frustrating it is to have your consultation rescheduled or missed, especially when you're seeking timely care.

This is not the standard of service we strive to provide. We'd appreciate the opportunity to review your case and make things right. Please contact our Customer Care team with the email associated with your account so we can investigate further.

For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 10pm (EST).

Kind regards,
The ZipHealth team

Rated 1 out of 5 stars

Absolutely do not recommend

Absolutely do not recommend! The website says I've exceeded my limit after ordering over 3 months later. And all the hassle when I purchased because of there sales.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Severe 24+ hour headaches from ZipHealth Sildenafil

Sildenafil 100mg was prescribed for me. I took it according to directions two times. BOTH TIMES I got severe headaches, THE WORST I HAVE EVER EXPERIENCED IN MY LIFE, THAT LASTED FOR 24 HOURS! I couldn't sleep, not even 2 opiates I take for my back would help. The first time I thought I was having a mini stroke. I am in perfect health, I go to the gym often and have a perfect blood pressure. The second time I realized it was the ZipHealth Sildenafil. Your brain hurts but it is also right behind the eyeballs. The headaches start about 8 hours after using the sildenafil. I couldn't believe that, the first time, it was the Sildenafil because I have had a script for Sildenafil before from other companies. Obviously, not everyone is going to have this type of reaction but please read on just in case it happens.
I was in bed for two days and my body was trying to get the chemical out, so I was also dry heaving, throwing up nothing.
I mentioned the back of my eyeballs hurting worse than any headache I've had before also. I bring this up because the ZipHealth Sildenafil also caused a change in my vision roughly 45 minutes after taking it. It was daytime and everything looked darker than it should. I also lost the red part of the sunlight spectrum, more noticeable at night, so things looked kind of green. It is a known fact that Viagra and/or Sildenafil cause changes to your vision. This is listed as a Viagra common side effect and as you get older it is more noticable. After going through this horrible experience the second time it started to make sense that the Sildenafil was not only affecting my eyesight but also was causing prolonged pain at the back of my eyes and in my brain. The eyes are connected directly to the brain and are considered as a part of the brain. Your brain is where you actually see things; your eyes just create an image that rods and cones detect. So, being a research chemist I verified that my headaches were due to this script. Headaches are also listed at the top of Viagra side effects. The headaches did not go away after 8 + 24 hours. I just got tolerable headaches by comparison the following days and weeks.
I have one more complaint about ZipHealth, the company: How they handle subscriptions is not customer friendly when it comes to notification that a subscription is about to be shipped. Right after I was very upset about spending $100 on a non-subscription script that I had to throw away, I looked at my email and they sent me more Sildenafil. I was given no time to cancel it before they shipped my next autoship subscription. I checked my email to find out that on the same afternoon they had already sent me "approved" and "they shipped it already" emails. I check my email every day but that afternoon I found out without sufficient warning.
I called their customer service and they said ZipHealth was going to charge me ANOTHER $100 for the same type Sildenafil that I had thrown out, which previously cost me $100 because of my serious reaction. Amazon, Chewy, ro, GoodRx, etc. all send you an email enough days before they send any "Autoship" items to cancel or change your autoship order. TODAY, ZIPHEALTH READ THIS REVIEW AND SENT ME AN EMAIL THAT THEY HAD REFUNDED THE FULL COST OF THE SECOND SUBSCRIPTION SILDENAFIL. So they were nice enough to refund me $128, including shipping.
SO JUST KNOW YOU NEED TO BE CAREFUL WHEN YOUR SHIPMENTS ARE SCHEDULED.
OTHER THAN MY HEADACHES (WHICH I CAN NOT KNOW IF THE SAME WILL HAPPEN TO YOU) I FOUND THE ZIPHEALTH SILDENAFIL TO BE A VERY EFFECTIVE ED TREATMENT, BETTER THAN MOST ONLINE PHARMACIES. MY 1 STAR RATING IS ONLY FOR MY OWN EXPERIENCE. Also keep in mind that "Invited" reviews here are not really valid reviews. Invited reviews include influencers who are contacted and sent the product, no customer shipping experience and preferential treatment, therefore they are very biased in favor of the product. Notice that most all of the "Invited" reviews are 5 Star. This means that a company's real score is significantly lower than its shown average score because of the many invited reviews.
I hope you found this helpful and it wasn't too long.
I kept out all emotion and stuck to the facts.
Just since fall 2025, the newest version generic FDA approved Viagra, Vybrique is now available at real pharmacies with a script from your doctor for the same cost as Sildenafil. "Vybrique, the first FDA-approved sildenafil oral film. It utilizes the same active ingredient as classic Viagra but comes in a discreet film strip that dissolves directly on the tongue." It's the true generic Viagra Only version of "Sparks."

June 13, 2026
Unprompted review
Ziphealth logo

Reply from Ziphealth

Thank you for sharing your experience. We are very sorry to hear about the symptoms you described and the frustration this situation has caused.

Patient safety is extremely important to us, and we take reports of side effects seriously. A member of our clinical team will be reaching out to you shortly to discuss your experience and address your concerns.

We also apologize for the confusion regarding your subscription. Our records show that we have since helped resolve this issue. For future reference, you can always view and manage the status of your subscriptions directly through the "My Subscriptions" section of your account dashboard.

We appreciate you bringing both of these concerns to our attention. Your feedback is important to us, and we are committed to ensuring that our patients receive the support and care they need.

Rated 1 out of 5 stars

This is outrageous

This is outrageous. The order hasn't been processed for two weeks. It is impossible to get through by phone or chat with an agent.

June 6, 2026
Unprompted review
Ziphealth logo

Reply from Ziphealth

Thank you for sharing your feedback, and we’re very sorry for the delay and the difficulty you’ve experienced reaching our team. We understand how frustrating this situation must be, and we’re dedicated to assisting you with anything you need to get this resolved.

Unfortunately, there wasn’t enough information provided for us to reach out to you directly. Please contact us at care@ziphealth.co or call us at 888-971-6741, and our team will be happy to assist you as quickly as possible.

Rated 1 out of 5 stars

Absolutely ridiculous to wait 5 to 10…

Absolutely ridiculous to wait 5 to 10 days for a refund. In the future I will buy from a different online pharmacy.

June 15, 2026
Unprompted review
Ziphealth logo

Reply from Ziphealth

Thank you for sharing your feedback, and we’re sorry for the frustration this has caused. Once a refund is processed on our end, the timing for it to appear is determined by your bank’s processing system, which is typically 5–10 business days. We know that can feel like a long wait, and we truly appreciate your patience. If there’s anything else we can help with in the meantime, our team is here for you.

Rated 1 out of 5 stars

Over charged by x4 the amount

My order when I paid was $54. When I received the confirmation email it changed to $193. While on the phone with customer service, I was told it was a simple glitch and I have to wait to get my money back even though it's not my mistake. I wonder how many people haven't noticed this "glitch". Time is money and I was not treated well because of this mistake. Now I potentially wait 2 weeks to get my "glitch" money back.

June 16, 2026
Unprompted review
Ziphealth logo

Reply from Ziphealth

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the unexpected shipping charge on your order.

Shipping rates are calculated in real time based on carrier pricing, and while discrepancies are uncommon, they can occasionally occur. When an issue is brought to our attention, our team works quickly to investigate and resolve it. Although refunds are processed promptly on our end, the time it takes for funds to appear back in your account is determined by your bank and can take 5–10 business days. We understand how frustrating that delay can be and are truly sorry for the inconvenience. Thank you for giving us the opportunity to address the situation.

Rated 5 out of 5 stars

Total process is amazing

Ease of ordering, quick and easy consultations with clinicians. Having orders filled and processed was amazing quick and information communicated quickly.

March 12, 2026

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