Over charged by x4 the amount
My order when I paid was $54. When I received the confirmation email it changed to $193. While on the phone with customer service, I was told it was a simple glitch and I have to wait to get my money back even though it's not my mistake. I wonder how many people haven't noticed this "glitch". Time is money and I was not treated well because of this mistake. Now I potentially wait 2 weeks to get my "glitch" money back.
Reply from Ziphealth
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the unexpected shipping charge on your order.
Shipping rates are calculated in real time based on carrier pricing, and while discrepancies are uncommon, they can occasionally occur. When an issue is brought to our attention, our team works quickly to investigate and resolve it. Although refunds are processed promptly on our end, the time it takes for funds to appear back in your account is determined by your bank and can take 5–10 business days. We understand how frustrating that delay can be and are truly sorry for the inconvenience. Thank you for giving us the opportunity to address the situation.