Willis Orchard Company Reviews 

28,806
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,881 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the healthy and vibrant condition of the trees and plants upon arrival, noting the extremely careful packaging that protects them during transit. People also highlight the fast shipping times, the reasonable prices, and the exceptionally responsive support team whenever they need assistance with their plant orders. Some reviewers were not happy because a few items arrived dead, severely damaged, or failed to grow properly after being planted. A few other people also felt that unexpected carrier delays caused serious issues, while some customers mentioned unreasonably high shipping fees for their online purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that trees and plants frequently arrive... See more

Quality

Customers consistently note positive experiences with quality, praising healthy plants that arrive in... See more

Delivery service

People report positive experiences with delivery service, noting that shipping was fast and packages arrived... See more

Order

Consumers find order to be positive, highlighting that the order process is easy and shipped right on time.... See more

Service

Clients share positive opinions on service, highlighting that the ordering process is easy and communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seems to be good to replace 2 bushes that didn't make it... Shipping might need some direction concerning how to handle boxes but Willis's packaging almost makes it impossible to hurt the plant ins... See more

Rated 5 out of 5 stars

I bought 3 different varieties of muscadine grapes, and all came in great condition. All three grapes are thriving and in perfect health, and grows fast. Fast and convenient shipping. Will definitely... See more

Rated 5 out of 5 stars

We ordered three Asian pear trees. They arrived in good condition and dormant. I got them planted the next day. As the weather warmed over the following few weeks, the trees broke dormancy and started... See more

Rated 5 out of 5 stars

I purchased an eight plant Southern blueberry combo. Recieved right on time, well packed, plants looked great. Plants have been in ground almost 2 weeks. Six are doing well and showing new growth.... See more


Company details

  1. Plant Nursery
  2. also in
  3. Garden Center
  4. Tree Farm

Written by the company

We are a mail-order plant nursery located in Cartersville, GA. We sell only the highest quality trees, bushes and plants. We want to work with you to help you create the home garden or orchard of your dreams. It is a great investment and a whole lot of fun. Let's do it together. Give us a call today and let's get started.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(28,806)

1,805 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Strawberry plugs are fantastic

Strawberry plugs are fantastic. Zero loss after planting.
Once again high recommendation on their products.
Delivery is fantastic.
Only issue I have had is website related glitches.

Great customer service and care! Not only do they read our reviews, but they respond with consideration and truly want to make our shopping experience go as smoothly as possible.
Fantastic company!

November 4, 2026
Rated 5 out of 5 stars

to talk with

Very pleasant to talk with. And my blueberry bush was outstanding quality. I highly recommend purchasing from Willis orchard.

November 3, 2026
Rated 5 out of 5 stars

Excellent customer service

I ordered a blueberry plant in early summer and had it arrive dead, likely from the heat wave during that time. Willis Orchard Company got back to me and let me know they’d ship me one in the fall. Sure enough, I received a healthy looking plant without any further issues. Excellent experience and would definitely recommend

October 21, 2026
Rated 1 out of 5 stars

DONNT BE FOOLED BY GOOD REVIEWS.

DONNT BE FOOLED BY GOOD REVIEWS.
This company has the audacity to charge me a 10% cancellation fee for trees that will not be delivered or pulled for 4-6 months.
I ordered fruit trees to be planted in the fall. It said 10-14 days to deliver but they have in the fine print deliver from december 2026 to march of 2027. Why would anyone order trees to be delivered in 4-6 months. They took my money immediately and are charging me a 10% restocking fee to restock trees that will not be ready for 4-6 months. go anywhere else. They have no dignity as a company and from what I can see from reviews of tree that are dead or flat do not produce i guess its worth 10%. The only way they will continue to make money is fleece their customers with unnecessary charges.
needless to say I would consider any reputable company over a company that refuses to try and work with you but immediately goes straight into the 10% they need to survive,

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and great products

Easy and great products. Unfortunately I did have a couple trees that didn’t make it (cherry tree, fig and walnut), but all the others have grown beautifully and are flourishing.

March 19, 2026
Rated 1 out of 5 stars

No Expedited Delivery - Avoid this Online Merchant

My wife and I ordered a big quantity of trees from this merchant. The delivery dates for many of the trees were in the Dec 2026 to Mar 2027 timeframe. We selected expedited delivery and the website indicated it would be within 14 business days. Almost a month later, we have no trees and no word on when any of them would be shipped. We requested a cacellation of the order because there is no expedited delivery, although it was paid for. They agreed but are reducing the refund by a 10% cancellation fee. There is no expedited delivery it seems and this seems like fraudulant adversting and a false promise. I would advoid this orcahrd at all costs,

We have already started the prcoess of reporting this to Better Business.

September 13, 2026
Unprompted review
Willis Orchard Company logo

Reply from Willis Orchard Company

The customer is correct. The delivery dates were to begin October and end in March. Mr. Mahr requested "ASAP" which would put his order in a group that would be shipped out as soon as it is possible to ship. We did offer Mr. Mahr the option of shipping part of his order in October and part of it in December to assist with moving the order along faster but he refused that option. We will begin shipping plants as soon as weather permits. It is not ideal to dig up plants in 90+ degrees and ship them with zero climate control halfway across the country. We apologize for any inconvenience or misunderstanding and appreciate the time taken to give feedback.

Rated 1 out of 5 stars

Credit is useless. Not buy any trees in this company

I bought four trees from Willis Orchard. Two of them was dead. The other two are struggling. Big difference comparing trees I bought from other places. The only reason I bought them here because they promised the credit. They did credit on my dead tree. However, they charge each of the items $25 shipping fee, even a pair of cutter. This high shipping fee are not reasonable at all. It makes us no way to use the credit. My suggestion is not buying trees at this places any more. A sneaky seller.

August 26, 2026
Unprompted review
Willis Orchard Company logo

Reply from Willis Orchard Company

Unfortunately, we do not dictate shipping costs. UPS and FedEx do. The cheapest we can ship a package with them is about $20, which does not count the labor costs or the cost of the box itself. We apologize for any inconvenience and hope the shipping costs won't push you away from buying quality trees at affordable prices. Thank you for the review!

Rated 1 out of 5 stars

I did not receive my full order

I did not receive my full order. The invoice said that I would receive the rest of my order at a later date. I thought that was fine.

They never shipped the rest of my order and gave me the run around when I emailed them.

Not a trustworthy company.

March 10, 2026
Rated 5 out of 5 stars

I had previously ordered 2 mimosa trees…

I had previously ordered 2 mimosa trees from another company the year before. They started out saying I’d get them in a week. Then a month, then 3 months, then not til the next spring.And that’s when I said no more delays, cancel my order. I was so disappointed that I wasted that whole time that the trees could be establishing themselves.
But your company delivered them exactly when you told me, no delays. And they are doing very well. I’m very happy with them and I think I will be ordering another one! Thank you!

March 13, 2026
Rated 3 out of 5 stars

Better to buy a younger bush

The blueberry bushes came when expected and in seemingly good condition. However they were somewhat in shock and have not produced many berries this season. In hindsight I would have purchased younger bushes and waited a year for them to establish, rather than paying a premium for older bushes that didn’t produce.

April 13, 2026
Willis Orchard Company logo

Reply from Willis Orchard Company

We advise ordering & planting our "Fruiting Size" blueberry plants prior to February 15th if you want to see a decent harvest the same year. Blueberry plants that are planted after February 15th may not produce a decent crop due to the proximity of transplant adjustment to production time. You should get a good crop next season!

Rated 5 out of 5 stars

Pecan Trees

I ordered 2 pecan trees. One of the trees never produced leaves. When I contacted Willis Orchard, they were very friendly and very helpful in letting me know what I needed to do to get the tree replaced. High recommend this nursery!

March 19, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look