Waterdrop Reviews 

Investing in top notch RO filtration is expensive, and there are many options to choose from. We debated going with the local pro's who installed and manage our whole-house filtration, versus a Waterdrop DIY install. We decided on the Waterdrop X12 based on features, positive reviews, and price. No doubt, the X12 is pricey, however in comparison to what the local water filter guys are charging, it's pretty comparable, all things considered. We were happy from the start with the X12 features, especially the faster flow and the "smart" faucet. Fast forward.. I have replaced one of the filters without issue, however I recently had to replace the second "F2" filter, and the X12 really had issues with the replacement OEM filter, following instructions precisely for the replacement process. Something went wrong with the whole system and no amount of self-troubleshooting was successful. I contacted Waterdrop and described the issue, and together, we went to town troublesholting. I received detailed instructions on things to try, videorecorded the results, and worked through their diagnosis procedures. Eventually they determined that the problem could not be solved in-home by me, so they went ahead and sent a whole new replacement, including a new #2 filter replacement, since I had just installed a brand new one. While the problem did set us back for a while without RO water at the sink and ice maker, ultimately the problem was resolved by Waterdrop. I consider this excellent customer service and product support. I would recommend this company to others, and I would purchase from them again myself.

I purchased two Waterdrop M6SL systems and have been disappointed with both the design and the lack of technical information.

The feed tank must be lifted and carefully seated into a groove each time it is filled, which is inconvenient. The waste-water tank also fills surprisingly fast, sometimes while water still remains in the feed tank. Our incoming water is already quite soft, which makes this even more concerning. I asked whether a drain tube could be added to the waste tank to make refilling easier, but Waterdrop did not support that option.

I also asked for quantitative data supporting the advertised remineralization feature. Waterdrop confirmed that calcium, magnesium, and other mineral ions are released, but could not provide actual mineral concentrations or even typical post-remineralization TDS data.

Without independent test data, I also cannot verify what the finished water actually contains or how effectively this particular unit performs as advertised.

Considering the awkward design, rapid waste-water buildup, lack of a drain option, and limited supporting data, I would not purchase the M6SL again in its current form.

I received a response to my above comments which I appreciate. However, I had already contacted Waterdrop directly before posting this review and raised these concerns in detail. Unfortunately, I did not receive a meaningful solution.

My questions regarding the waste-water design and possible drain option were not resolved, and Waterdrop was unable to provide quantitative data showing how much calcium, magnesium, or other minerals the M6SL actually adds to the finished water.

I would be happy to update my review if your follow-up now provides substantive answers and a satisfactory solution.

Great service and great product.
we purchase a Waterdrop K19 as we do not want to drill a hole. The product works perfect and the tank is big enought and we usually only need 2 tank per day with 4 people usage.

My new waterdrop system is working great. Replaced an old culligan system with it and we love it. Easy installation with easy to follow directions. Fits easily under the sink and is very quiet. Water and ice taste great. Great customer service. They have checked on my satisfaction right away and are very responsive. Highly recommend for anyone looking for a RO under sink system.

Counter top filter system works very well for one and a half year, then the handle of the feeding water tank broke. Contacted customer service and got a new tank sent to me. Overall pretty happy with the experience.

The fridge keeps indicating that the filter is expired

We chose a filter that ultimately was unable to be installed in our home. It was beyond the return date. Water drop customer support was absolutely wonderful. They asked us some questions. We sent them the reason why we need to return it and pictures of the unit to show that was not used. Of course we, the customer paid for return shipping, but they supplied a label to make it so easy. As soon as it was returned, on the same day, they issued a refund. Customer support, specifically, Anna, could not have been nicer. The customer support kept in constant touch with us and they were lovely and professional to interact with. I would not hesitate to work with this company again AND they sell the superior product

Siki did a great job. Responsive and helpful. Yet to see the product though.

Excellent support from Lene

Lene provided excellent support throughout my B2B purchase. She clearly explained the VAT-exempt ordering process, coordinated the verification of our company’s EU VAT number, and kept me informed at every stage.

After delivery, she promptly arranged the revised commercial invoice with the correct company details and initiated the VAT refund. Her communication was professional, friendly, and consistently helpful.

Thank you, Lene, for making the entire process smooth and straightforward.

Wow! Beria! Provided the best customer service experience I could have asked for. Great asset to Waterdrop.

I got a 600G system, and had a little trouble getting it installed initially. There was a minor connection issue with one of the tubes. However Doreen at customer service and their team was very helpful about sending replacement products and staying on the phone while I finally got it installed. The overall customer service was very good. The system is working great and is what I expected. Good unit and good price.

Wanting me to be completely happy with the product.

I’m very satisfied with my water filter—it works perfectly!

I would also like to highlight the kindness and efficiency of your customer service, and particularly Beria G., who was extremely helpful, efficient, nice, and accommodating throughout the process.
Thank you again for your excellent help and support!

Great response from customer service and the filter system is top notch

I had a routine order of CF and MRO filters for our Reverse Osmosis unit be shipped and the four days later, the day it arrived in our regional distribution center, an email was sent from FedEx saying the order was damaged in shipment and was being returned to the shipper. Unsure of whether a replacement order would be generated automatically or what would happen I contacted Waterdrop. Lene arranged for a new shipment to be sent and it arrived quickly just two days later. Waterdrop has great customer support for the rare time it may be needed.

The filters are fine, but the shipping process was awful. First shipment, I received 1 of 4. When I called and explained the situation, they then sent 2 of the remaining 3. Still waiting for the last one and am so disappointed in customer service.

Really supportive help with getting my issue solved and always a very fast response. Thanks so much Karina and the team!

Waterdrop customer service has always been superb and I got great service from their customer service rep Siki who is quick to respond and very helpful. I am glad we purchased the X8 RO water system and after a year's use, we are very happy with it overall. Highly recommend this for any home who wants to stop buying bottle water with all that effort and plastic bottles

My Waterdrop G3P600 arrived at my home very fast. I was surprised how easy it was to install. Great thanks for supporting team for helping me out for my questions. Thanks to customer support Siki :)

I am extremely impressed with Waterdrop and their customer service. I initially had an issue with my Waterdrop A1, but their team handled the situation professionally, patiently, and with genuine care.

They went above and beyond to resolve the issue and eventually replaced the whole unit for me. They also offered a water filter pitcher as a goodwill gesture for the inconvenience, which I really appreciated.

From start to finish, their communication was excellent, and they genuinely wanted to make sure I was a happy customer. Their willingness to listen, help, and go the extra mile has made me very happy with my experience.

A big thank you to Waterdrop and their customer service team, especially Becky, for the outstanding support. This is what excellent customer service should look like!

I would highly recommend Waterdrop to anyone looking for quality products backed by a company that truly cares about its customers.