Specsavers Reviews 

I wear NHS supplied hearing aids.  Last year the Eastbourne branch of Specsavers took over the contract.  Six weeks ago my left hearing aid stopped working.  I visited the store and they told me that it was broken and could not be repaired even though they are only a year old.  I was given an appointment to see an audiologist for 4 weeks later!  Following my visit yesterday the audiologist said I needed a hearing test even though all I actually needed was new hearing aids.  She gave me a hearing test and she told me that I would have to come back on 3rd September to have them fitted.  Therefore  in total a 12 week wait which in my view is unacceptable.   Being without hearing aids where sounds are like holding your head underwater, is extremely uncomfortable.  I find this incredible given that under the previous provider I had the hearing test and new hearing aids the same day.
I raised an objection in store and they told me that if an earlier appointment became available they would let me know, which was exactly what they said when they booked my appointment with the audiologist.  Clearly this is a standard protocol that they tell everyone and I can only assume that they do not have the resources to manage the NHS contract.

I got my wife to call the store to enquire about having a hearing test and hearing aids privately and was told that it could be done in a few days!  So clearly Specsavers are operating a two tiers system where NHS patients are treated like second class citizens, and I shall be raising the issue with my local NHS authority.

Went to Wakefield Specsavers for 11am appointment for wax removal. Gave up after waiting over 30 minutes.

1 star grading only because no stars not available. My 94 year old father who is housebound needs hearing test and aids. We were advised to enquire if Specsavers had the NHS contract which would mean test and aids on NHS rather than paying the extortionate private cost. After giving their national call centre the GP practice name and town was advised they did have the NHS contract. Father thrilled. Called back today further information advised that call handler yesterday had simply looked for a tick and not checked further - the practice only has the contract for earwax removal in store. How are staff in a call centre, which I was told was the centre for booking home visits, so poorly trained by Specsavers that they are either not aware or cannot be bothered to check this most basic of information.
Father devastated.

Having recently attended Falmouth Specsavers hearing centre.
They adjusted my heating aids replacing one of them as it was not working correctly.
They don't seem to be able to calibrate my hearing aids correctly as my hearing is now poorer than when I went in.
I now find that my other hearing aid has stopped working.
These are NHS hearing aids I have had for 5 years but specsavers refuse to upgrade them even though there are failing all the time.
I have tried going a different route via the hearing centre at the hospital but get referred back to specsavers who's audiologist don't seem to have a clue for hearing triage!.

After a pleasant and helpful reception, I was seen immediately and the consultant dealt politely and very swiftly with my problem, issuing a replacement hearing aid and updating my iphone software

The worse company I have ever used, told to send a personal message to them which on paper looks like they care, which is untrue. Even after doing this and giving all the facts of how they ripped me off after several weeks got told I had never been a customer or unable to find anything in my name, this is absolute lies. Do not believe they ever looked into it, and I have proof I was a customer with a genuine grievance. Will never use such a dishonest firm again. Before I get the normal send us a personal message, No I will not as does no good in doing so, stick your firm where the sun doesn't shine.

I believed everything was going well - my eye test, my subsequent dealing with my 'handler' & then the cash payment of £145 with the comment that yr spectacles will be ready 13th July, Why so long? If you go into yr Dubai office - they will say 'come back tomorrow afternoon' Why do we have to wait 2 weeks? Anyway - my spectacles were not available, and now I am told to wait another 7 days! Shoddy service I say (D. Membery, Customer Number 161071) You've had my money - where are my glasses?

This review is from an apologetic reviewer whose original post was undeservedly and unwittingly unkind to Specsavers.

I had reported my dissatisfaction with my new spectacles which I had purchased following my most recent eye test.

I reported that I had major problems with the lens for the left eye in particular.

Yesterday, my wife discovered a case containing a pair of new spectacles in the driver's door pocket in the family car.

It transpires that these were my new glasses. What an idiot I am.

My heartfelt apologies to Specsavers. The REAL new glasses are perfect. I had been wearing an old pair.
Morals of my story:
1) Engage brain before passing judgement.
2) Dispose of old spectacles after getting newly prescribed ones.
Thank you Specsavers, sorry for my undeserved complaint to you.

Recently purchased hearing aids,£2000+, from my local branch of Specsavers The Mall Bristol.
Since using them I have had an intermittent problem with the right aid that with some tweeking I thought I had resolved.
This week while on holiday in West Sussex I again had the recurring problem so popped into the Worthing store for advice or help in getting the aid working.
On enquiring about support I was asked if the aids were a private purchase or NHS, private was my answer.
With no hesitation or suggestions the reply was to return to my my store,The Mall Bristol, and it may take 2 weeks to resolve as the units may have to be sent away for evaluation or repair.
I immediately said that was not very helpful but there again you are dealing with Franchises so I guess they are not happy to resolve another franchises problem at their cost, I wonder where I would have stood if they were NHS supplied.
Will consider elsewhere for any replacement of aids or glasses.

The Specsavers hearing aids are fine when they work but I've lost count of the number of problems I've had with them. I always feel fobbed off by the audiology staff at the Aberystwyth branch who do not show much interest in resolving the problems and the so called repairs carried out never seem to resolve the problems. Overall this is way below the standards a reasonable person would expect for hearing aids costing just under £1,000

Was fitted with hearing aids in Darlington store. I could not have asked for better care. All the staff were great but I must mention Helen who was so kind and patient to this anxious customer. A very positive experience.
Thank you.

Dispensed with NHS Danalogic Ambio Smart 77 hearing aids from Specsavers in Stratford-upon-Avon. Program button allowing different hearing options was disabled. Only one option "All Around" was available. This is contrary to NHS Guidance which states that all functions of an NHS dispensed aid should be available. Don't understand why. Sent email asking why -- no reply.

I had to revisit my Specsavers audiology branch in Bedminster, Bristol where I had purchased my hearing aids about 18 months ago. The reason being that I was missing a lot of the conversations especially in group gatherings. I had expected to have to wait for an appointment to be seen, however, I was seen almost immediately on the Monday by one of their resident audiologists. She looked at the aids and tested them having said that a software update was needed. This was done and she looked in my ears to confirm that all was OK . Having cleaned the aids she returned them and I heard an immediate improvement to all the sounds around. However, she booked me a hearing test appointment for the following Saturday.
Today I had that appointment and saw another audiologist, Daniel, who said that he had already read the notes from Monday and asked if I had being having any problems. He showed me the graphs pertaining to my last hearing test and said that the receivers I had were working on the limit of my hearing, and that possibly more powerful receivers would help. He installed two more powerful receivers that really boosted the sounds. However he said that these would only be necessary if my current receivers proved to be inefficient. He gave me another hearing test and said that my hearing was as before and that my current aids should be good enough. When I told him that the right aid was OK but the left aid was still a bit muffled, he examined it and said the receiver input channel was blocked. He immediately cleared this and showed me how to do so if needed again, whereupon the left aid worked perfectly. I left feeling like a new person being able to hear sounds clearly again.
In all my years wearing hearing aids from various companies, I have not received such good, prompt and professional service. Thank you to all at this branch of Specsavers.

Hearing test, needing hearing aids but unable to purchase the expensive aids and no Payment options are offered.
I needed a copy of the result to give to my gp for nhs referral.
The tester said he would email a copy of the result but this never happened, called the store and emailed the store, to have a sharp stroopy response, that they don't provide proof and the tester would email the gp , but the tester didn't have my gp or his email,so I asked why they said this !
Absolutely exhausted with this diabolical service from specasavers, seems They Love to Watse your time as thier view is, if you don't buy a pair of hearing aids then they will waste your time , and be rude to you, l have in an email to me, that they are fed up with people having tests not buying the overpriced hearing. Aids and then asking for the test results ! To which they are not obliged to do, so I responded well that tells me your service is failing the customers expectations and needs and needs reviewing urgently, rather than sending stroopy emails to a simple yet reasonable request ! I
Personally l have now booked another hearing test where they offer payment plans, and offer the results and only charge 35.00 (if no hearing aids are brought) you can have a much more favorable outcome IF YOU AVOID the Specsavers hearing test and go to a LOCAL PRIVATE one 😉.

Have been for regular eye check. Filled in the pre test form stating I have hearing difficulties and my partner would be accompanying me. The shop itself was very busy and noisy. Taken for my first tests, I had difficulty hearing the member of staff as she was quietly spoken and background noise asked her to speak louder a few times which she didn't so I had to keep turning for my partner to repeat. When I went for the next test the person was quietly spoken and wearing a face mask. Again explained hearing issues and had to keep turning to my partner to find out was being said. The optician then turned to my partner and said more than once, can you ask her if this is..... I didn't hear this clearly but my partner told me after making me feel as if I'm not even there and even worse about going back. After the actual test the optician completed the form I had filled in and read that I had difficulties. Don't they have access to clear plastic face masks or read the pre form beforehand? I fully agree with staff wearing protective masks but at least have an option of transparent ones for working with people in my position with hearing issues. Came out and am honestly feeling like I haven't had a reasonable test and am dreading collecting my new glasses in case they are wrong, can't afford another pair.

I bought two pairs of glasses one reading and one driving, went in as they werent right, I was told by a member of staff both pairs were made stronger, continued to struggle with them and found out they were the same, he lied to me, spoke to the manager and he wasnt bothered, it was obvious he doesn't believe customers, why change one pair of reading glasses and not bifocals its pointless as the prescription is the same, they refused to sort them unless I paid for new ones, shocking service avoid

Went to Specsavers in Harrow on the Hill to chat with their audiology team. Couldn't book a hospital appointment until November and really needed a hearing aid tube. Can you believe they wouldn't give it to me, a two inch piece of plastic!!! even for a few quid ? This girl should reconsider her career choice - she's not exactly nailing the whole "caring for people" thing.

Very disappointed with glasses. Can actually see tv better without the tv glasses! And not much connection with home visits and the store. One friend of mine was not impressed as one lense bigger than the other. They don’t seem to care anymore, like most things.

What a terrific experience of a home hearing test. Nice to know that a company does not just supply hearing aids for the sake of. Gave me concise advise on next steps as unable to get a conclusive result as sometimes circumstances do not allow them to. Plus the audiologist were amazing,friendly but being professional gentlemen. Thank you.

Had an audiology appointment due to hearing issues. They told me it wasn't hearing issues but an auditory processing disorder, which luckily I knew enough about to know that wasn't the issue. 6 months later and nhs audiologist prescribes hearing aids for my poor hearing and I can hear again!