MM

Mr Membery

United Kingdom

Reviews

Review of Specsavers

Rated 4 out of 5 stars

I believed everything was going well

I believed everything was going well - my eye test, my subsequent dealing with my 'handler' & then the cash payment of £145 with the comment that yr spectacles will be ready 13th July, Why so long? If you go into yr Dubai office - they will say 'come back tomorrow afternoon' Why do we have to wait 2 weeks? Anyway - my spectacles were not available, and now I am told to wait another 7 days! Shoddy service I say (D. Membery, Customer Number 161071) You've had my money - where are my glasses?

June 29, 2026
Unprompted review

Review of Just Go Holidays

Rated 4 out of 5 stars

Another satisfied customer ...

As far as I am concerned - everything was straightforward, no problems!

June 28, 2026

Reply from Just Go Holidays

Hi Mr Membery

We are so pleased everything was straightforward for you. We appreciate your positive feedback!

Kind Regards

Customer Contact Team

Review of Travel Insurance Saver

Review of Hargreaves Lansdown

Rated 3 out of 5 stars

HL used to respond to a request the…

HL used to respond to a request the next day. My experience (asking for SIPP literature) now seems to take a week.

A not very satisfied customer (907692)

February 3, 2021

Reply from Hargreaves Lansdown

Hi Mr Membery

Thanks for your review, although I'm sorry to hear you're disappointed with your recent experiences regarding our response times. Since March we've seen significant additional demand for our services as clients have engaged more with their investments, which has led to increased levels of contact. Coupled with most of our staff working from home, this has meant a pinch on our usual service standards.

Dealing with the increased contact volumes while the majority of staff are working from home has presented challenges and we’ve invested in recruiting a large number of new employees in order to help.

I hope this explains matters.

All the best,

Rob