Proshop Reviews 

3,785
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Great prices, good experience. Bought an espresso machine well below prices found elsewhere. The order was shipped within timely manner. The only thing, I'd improve upon is transparency/visibility... See more

Company replied

Rated 4 out of 5 stars

Bought a refrushed laptop: the machine was of high quality and I was happy with that. However, the Windows 11 Pro license installed on the machine did not work / did not activate and Proshop was not... See more

Rated 4 out of 5 stars

Ordered christmas gilf and it should have been arrived before christmas, but it didn't. But that's not all, speakers are still missing and seem like courier service don't know where my package is. W... See more

Company replied

Rated 5 out of 5 stars

Other shops were selling very exact same product more expensive. ProShop was the only one with this price. Shipping was around 5 working day which is okay. I expected a bit faster, but in the product... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Laaja valikoima, halvat hinnat ja nopea toimitus – Proshopilta löydät aina ajankohtaisimmat tuotteet parhailla hinnoilla.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(3,785)

660 reviews in the last 12 months

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Rated 4 out of 5 stars

Great prices

Great prices, good experience.

Bought an espresso machine well below prices found elsewhere. The order was shipped within timely manner. The only thing, I'd improve upon is transparency/visibility in shipping.

August 7, 2026
Unprompted review
Proshop logo

Reply from Proshop

Hello and thank you for the feedback.

We are happy to hear that you are satisfied with your purchase and delivery time. You can track the shipping on Postnord´s page with the tracking number.

Have a nice day,

greetings, support@proshop.fi

Rated 4 out of 5 stars

Bought a refrushed laptop

Bought a refrushed laptop: the machine was of high quality and I was happy with that. However, the Windows 11 Pro license installed on the machine did not work / did not activate and Proshop was not able to provide a new license key to be used for activation - instead was asked to send the machine back to Denmark for a 5 min job...

EDIT: Just received a Windows license key from Proshop so all is good now.

August 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible

Terrible. We ordered the electric ride-on car in blue color as it was the only photo in the website, but it came in an ugly pink color which writes nowhere in the description. Since we didn’t have time to return as our boy’s birthday was close, I had to buy 3 big bottle of sprays to paint it. Never again.

May 24, 2026
Unprompted review
Proshop logo

Reply from Proshop

Hi,

Thank you for your feedback. We are sorry to hear that the product did not meet your expectations.

The product color should be specified on the product page, and we apologize if the information was unclear or misleading. If a product received does not match the description, we always recommend contacting our customer service as soon as possible so we can investigate the matter and help find a solution.

We also offer a 14-day return policy, and our customer service is always happy to assist with any issues related to an order.

Thank you for sharing your experience.

Rated 1 out of 5 stars

Order totaling €258.26 (merchandise…

Order totaling €258.26 (merchandise value + shipping).

On April 13, 2026, I received a package that was completely empty.

The incident was reported immediately, and all required documents were submitted. Despite this, there has been no resolution or useful feedback to date.

Unfortunately, the impression is that the problem is not being taken seriously, and customers are being left in the lurch.

Very disappointing and not recommended.

April 13, 2026
Unprompted review
Proshop logo

Reply from Proshop

Hi,
Thank you for your feedback. We are sorry to hear about your experience.

In cases like this, we always advise contacting our customer service directly so the matter can be properly investigated and resolved. You can reach us at support@proshop.fi.

Unfortunately, as no contact details or order information have been provided in the review, we are not able to look into your case or assist further at this stage.

We kindly ask you to contact us directly so we can help resolve the situation as quickly as possible.

Rated 3 out of 5 stars

Item was fine but arrived later than expected.

I ordered a new pc part that was listed as in stock and available immediately. I checked on the order every day and it wasnt yet released to the courier. After a few days it was listed as available but for a longer wait time. The item was delievered in good condition but it was a little frustrating. Unfortunately this is the second time this happened to me, so I feel like I need to mention it. The first time the item was listed as available in a 2 weeks which then stretched until the end of the next month 6 weeks later so I cancelled the order.

April 20, 2026
Unprompted review
Proshop logo

Reply from Proshop

Hello and thank you for the review

We are sorry to hear that you had a bad experiende with the delivery time. Your order was packed and shipped the next day, but due to the Easter holydays Postnord's sorting terminal was congested due to the huge number of packages and as a result there were delays in deliveries. We understand that this has been frustrating, but this can sometimes happen during peak times and holidays.

We provide delivery estimate ​​for products that are not in stock based on what we have received from our suppliers. There may be delays in the arrival of products at our warehouse from time to time unfortunately.

We hope you get a better experience next time.

Have a great week!

Greetings, support@proshop.fi

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Rated 1 out of 5 stars

Unhappy about advertising services they…

Unhappy about advertising services they use that recommend completely wrong products when searching for exact model. Double check the item carefully and don't be surprised if you are sent a used/returned item when ordering new.

Edit due to their response below:
I opened a claim with customer service and the conclusion was not satisfying at all. The company takes no responsibility. To make things even more annoying: deleting my account on Proshop requires manually requesting this via email, waiting for an email response(5 hour delay) with a PDF agreement to be sent, printing it, signing it, scanning it, and then sending it back. Ridiculous.

This company aims to meet the absolute legal minimums they are obligated to do and puts forward seemingly purposeful barriers to make it inconvenient for the consumer. These business practices are noted and unappreciated. I will order elsewhere going forward and suggest others do the same. Changed from 2 stars to 1.

March 17, 2026
Unprompted review
Proshop logo

Reply from Proshop

Hi,
thank you for your feedback. We’re sorry to hear about your experience.

We have recently updated our search functionality to improve accuracy and minimize situations where incorrect products are suggested. We always recommend carefully reviewing the product details before completing a purchase to ensure it matches your expectations.

Regarding returned items, customers have a 14-day return right. Returned products may be resold as new only if they are in unused condition and fully meet the criteria for new products.

If you have experienced any issues with a specific order, we kindly encourage you to contact our customer service so we can investigate and assist you further.

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Rated 5 out of 5 stars

Fast delivery

Fast delivery. Product matched 1 to 1 with description. Very good price to quality ratio.

March 4, 2026
Unprompted review

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