Proshop.se Reviews 

Item did not meet expectations. Had to pay for shipping that took a long time. When i went to return the item they wanted 100kr to pay for shipping of a small watch. The watch cost 332kr. Shipping here was 50kr. Shipping to return 100kr. So a total of 150kr on Shipping for an item not as described and missing a tool. Might as well keep it. USELESS

Easy transaction without any fuss.
Delivery in expected time.
Packeched safefly and as expected.
Highly recomended.
👍

Easy and clear steps to finish the purchase really happy that split payments were an option

very good price and fast delivery.

Fast delivery and very satisfied with the computer monitor I bought. My first experience ordering from Proshop and I will definitely do it again.

If you are trying to order something for a business, don't bother. Weeks of time wasted and order not shipped – several phone calls, confirmation processes, documents sent with no results. Save your time and go to amazon.

Prompt delivery to Sweden, good price, product arrived perfect

I bought a pair of Soundcore A20 sleep earbuds, which generally work well - but after a few months one of the buds didn't charge even though the case says its fully charged. The problem appears maybe once a month, only for one of the buds (the same one) - even though I always make sure to charge it and it always says they are full or almost full. The problem is: Proshop demands half a thousand SEK only to check it, and since it's so intermittent they'll most likely not find the flaw. So I'm stuck with buds that mess up about one night of sleep a month. // My normal earbuds cost a fraction of the price, I've had them for maybe 8 years and they always charge. So I won't buy more expensive things from Proshop again, as they charge exorbitant fees simply for not accepting a return.

They worked extremely quickly to get my order ready, they were expecting a restock of something I ordered a week later but it got expedited and sent only a day after. Hats off to everyone involved! It all arrived safe and sound.

I placed an order but never received a confirmation email or delivery date, and after three weeks I was told to contact customer service myself to cancel because the manufacturer had discontinued the product. This makes it seem like they had no idea whether the product was actually available when I placed the order and possibly tried to purchase for cheap from a different country. I ordered the same product from a competitor instead and received confirmation immediately, with delivery in 2–3 days at the same price. I will avoid proshop in the future.No Thank you.

All fine. Fast shipping and good price.

Shipped and delivered quickly, also in the past I had no problem to get refund for defective item. Great service.

Fair pricing, good, clear communication throughout the process.

I am satisfied with my purchase and I am happy with the Apple watch and the offer I received. The order delivery was bit late but it arrived in good condition. I would recommend purchasing with ProShop.

Prices changed rapidly after I ordered, each unit I ordered decreased at least 38 SEK. I can't trust Proshop anymore and will never order again from them.

Super fast, great discount. Great product! Happy customer :)

I have received a damaged game. The foil and box were cut through the entire length and sent to me like that. Oh well, it happens.
I have contacted customer support and requested a replacement. I have provided photo documentation from opening the package.
The customer service representative stated in the e-mail that they noted that I want a replacement of my product. They created a label for me and I have sent my game back. They clearly stated that my product will be replaced, not refunded and the label is free. I have that in writing.

After 10 days I have asked for a follow up and suddenly I received money back. I was charged 79 SEK for the return label without any clarification. I have everything documented including invoices and written statement from the customer representative.

This is outrageous.
I don’t see how am I here to blame and be stolen from.

Proshop: 10+ weeks to do what should have been done from day one.

My previous review was flagged by Proshop and removed because I mentioned the names of the employees involved. So here it is again — no names, just facts.

An OWC enclosure was faulty from day one. Proshop couldn’t troubleshoot it, so I spent four weeks working directly with OWC. OWC diagnosed the unit as faulty and recommended a replacement. Proshop was informed, and I offered the complete correspondence as evidence. It was ignored.

Instead of replacing it, Proshop sent the unit to a third party. I was even told I could potentially receive the same faulty unit back.

After approximately 10 weeks, Proshop finally confirmed what OWC had already determined weeks earlier: the unit was faulty and needed to be replaced.

And according to the latest update, I may finally receive the replacement on September 14 — if everything goes according to plan. That would be roughly 11+ weeks after purchase.

All this time, emails, delays and frustration — just to arrive at the exact solution I requested from the beginning.

A defective product is bad luck. A warranty process like this is a choice.

I’ve completely lost confidence in Proshop.

Once was enough. Never again.

Edit:

Hi,

I understand what you are saying, but the facts remain the same.

You received my faulty unit on 21/07, and it then sat in your warehouse for approximately two weeks before being processed. According to your latest update, I am now expected to receive the replacement on 14/09.

That is almost eight weeks of waiting from the moment you received the unit.

I don't need another explanation about your internal process, holidays, or the 30-day warranty timeframe. Customers have responsibilities and jobs too, and we cannot simply leave things unattended for two weeks and expect that to be considered acceptable.

At this point, I have waited long enough. I simply expect you to deliver the replacement as promised on 14/09.

Edit:

I have now received the replacement, and I’m happy with the new device.

However, after comparing it carefully with the previous one, the differences are simply too obvious to ignore.

There were patches on the motherboard that I initially thought were just part of the coating. I don’t know what caused them — whether moisture, previous use, refurbishment, or something else. The differences in the screws, appearance, smell, and other internal details are also very noticeable.

With over two decades of experience with Apple products, and as someone who repairs and resells Apple products myself, I find these differences very concerning.

I strongly believe Proshop should investigate its supplier, especially given the other customer reviews I’ve found mentioning opened or previously used products.

Edit:

I'm happy with the new device, and I corrected my last edit. Thank you!

Very good prices and astounding customer support. Both consumer and b2b customer support are fast and helpful.