Polesworth Garage Reviews 

Shocking, disgusting service. Didn’t bring car as promised. No communication or call backs. Martin Newbold owner, didn’t seem to care. Charged over £330 for a 3 mile recovery. Said I wouldn’t ever use them, he said wouldn’t want to deal with me anyway. Joke of a ‘man’. Avoid!!!

I've been using Elaine in the parts department, and the service was excellent. She's incredibly efficient, knowledgeable, and always goes the extra mile to help. Nothing is ever too much trouble, and she consistently provides fantastic customer service with a friendly attitude. It's a pleasure dealing with someone so reliable. Highly recommended—thanks, Elaine!

This review is for Polesworth Service Centre following the breakdown of my car. Thank you to Rachel who sourced a courtesy car within hours of my breakdown, Rachel is always friendly, helpful, & gives a fabulous customer experience 😊

It was a very simple process to get driving in my new car, Paul helped tremendously and worked with me to sort it all out, he was very welcoming and down to earth and made accommodations where he could to make it work. Overall good experience.

I had an excellent experience with Polesworth Garage. Paul was incredibly friendly, professional, and took care of everything from start to finish, making the whole process stress-free. The service was efficient and of a very high standard. I would highly recommend this place to anyone looking for reliable and trustworthy service.

I purchased a car from this garage recently and dealt with Paul who gave excellent service from beginning of journey to end. Nothing was to much trouble his communication with me was timely and informative. He had answers to all my questions and did me a really old deal. Will be back for another car.

I contacted this dealership to arrange a test drive for a company car, only to be told they would not offer more than a 10-minute accompanied drive. That’s simply not sufficient when you’re expected to make a properly informed decision on a vehicle.

This dealership was recommended to me via a leasing company (Ogilvie), and I will be reporting this experience back to them directly, as it falls well below what you’d expect from an approved partner. How are you supposed to pick a car that you then required to keep for three years after 10 minutes of testing it?

As someone based locally, I had intended to use this dealership, but that clearly isn’t viable. I’m also part of a wider group of around 40 employees currently considering MG electric vehicles, and I will be advising them to avoid this dealership if they want a proper test drive before committing.

If you’re a company car driver who needs more than a token 10-minute drive to make a decision, I’d strongly suggest looking elsewhere as this dealership clearly isn’t interested.

Paul was fantastic. Has assisted us a couple of times now and his customer service is impeccable.

Amazing service, friendly staff and loving my new car.
Came in and test drove the MG4 Urban and fell in love. I have now picked up my car and still feel the same way.
Paul is a legend, no question too much and was helpful throughout the process

I wasn’t planning on getting a new car, but as the current husband was looking at getting an electric, I went along. Paul was extremely helpful and efficient; sorted all the boring stuff and came up with a deal too good to pass up. I was looking at the MG4 Urban, but settled on a MG4 and I love it. Looks great and drives beautifully. Thank you Paul and Poleworth Garage!

Paul the motability expert at polesworth garage was phenomenal couldn't do enough to help me i was stuck on two cars in two different colours and he spent so long with me. Everybody at the garage was so welcoming i will be using them again for my next car. Bonus i collect my new car tomorrow thank you so much paul

Great service from start to finish.
Thanks
Matt

Paula the sales manager was very polite, courteous knowledgeable about the car and was not pushy at all. He understood what we were asking for and it worked out very well for us.
Overall we are very pleased with the promptness and the service we received.

Matt was friendly, efficient and helpful. Our visit ran smoothly and we are picking up our new car this Friday- great,!!

Paul at Polesworth Garage was outstanding from start to finish and made our experience of buying a car very pleasurable. There was no pressure at any point and the test drive was arranged quickly without a representative from the garage being present so we could discuss openly as a couple what we thought before deciding to buy.
The communication was first class throughout and all paperwork was completed quickly which moved things along nicely. Upon collection of the vehicle, our little boy was made to feel very special and allowed to sit in the luxury cars which he loved. The road had flooded badly on collection day so Paul had moved the car to an adjacent forecourt away from the standing water which helped a lot and was a very nice touch.
Excellent customer service throughout the process and we would highly recommend Polesworth garage. A*

Really surprised by how MG have come on in the last few years, and wasn’t expecting to buy. Paul was so helpful, letting us test drive, which completely changed my opinion of the brand, and he sorted me a great deal. Answered all my questions promptly, showing great knowledge of the product.
The whole experience was spot on from start to finish, and the after sales has been superb so far, impressing my wife so much that she has bought one as well! Thanks, Paul and all at Polesworth Garage.

I am a motobilty customer, I dealt with a guy called Paul, he answered any questions ℹ had even txting him ℹ got a fast reply, he kept me upto date with the delivery of the car. He was so helpful with everything.
Thankyou Paul.

I cant rate the service i received from the motorbility dept of polesworth garage highly enough.Paul was incredibly kind and helpful, making it a stress free experience.
He completed all paperwork with the minimum of fuss, and went above and beyond to help me.
Im so happy with my lovely new mg, thank you so much polesworth garage.

Collected my new MG ZS today,the sales staff(PAUL) was attentive, professional and thorough .
He explained the finer details of the car and put me totally at ease.
I can only give a glowing review for
Paul and Poleworth garage.
Keep up the good work.

I was unsure which mg vehicle to purchase. Paul was extremely helpful pointing out different models and features to suit my needs. I was made welcome with a cup of coffee and no pressure in choosing. I went away very happy after purchasing my new vehicle.