I ordered several board games from Noble Knight Games, including one as a gift for my family. All the games arrived complete, and in Excellent and Brand New condition as noted. When there are questi... See more
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With the Largest selection of tabletop games in the world, Noble Knight has a game for everyone! We carry board games, role-playing games, card games, miniature games, dice, supplies, and accessories for all games and gamers. Shop our website or visit our substantial castle-themed store and gaming hall in Fitchburg, WI, where we offer access to thousands of new and old games from around the globe. Gaming groups and events are hosted in our spacious Gaming Hall seven days a week!
2835 Commerce Park Dr, 53719, Fitchburg, United States
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Purchased a “Near Mint” condition Kill Team Starter Set 2018 box, yet it was missing several of the included items and had other miniature sprues included instead. This was a $265 box and the offer according to their “Satisfaction Guarantee” was $75. This would nowhere come close to covering the costs to purchase the missing items. The only other offer was a prepaid return shipping label. So now I’m even more inconvenienced by having to take time to pack and ship this back. The entire time I must wait for my money to be refunded until they receive the item back at their warehouse where presumably they will do the first actual Quality Control check of the merchandise. The box was not sealed so all that had to be done was to open the box and easily enough verify the contents. Maybe next time take actual photos of the contents and box when listing it on your website and confirm the items. If you wanted to offer financial compensation make a fair offer for missing items and then request the incorrect items to be shipped back.
Reply from Noble Knight Games
I have had excellent dealings with Noble Knights both buying and selling Their website has a great selection of 25mm Minifgs that are hard to find and at reasonable prices. I ordered some items from their ebay site which I found confusing but contact with Scott, Customer Service Manager, soon straightened out my issue. When my order was received, one of the items was incorrectly marked, again contact with Scott acknowledged the error, and both refunded the cost and allowed me to keep the"error" ! That is what I call great customer service. I definitely will continue using their website and highly recommend Noble Knights!
Reply from Noble Knight Games
I ordered several board games from Noble Knight Games, including one as a gift for my family. All the games arrived complete, and in Excellent and Brand New condition as noted. When there are questions, Customer Service is quick to reply. Everything is always packed safely and securely, and their rating system is very accurate and helpful. A Great Seller! A++! Would highly recommend! Thank you very much!
Reply from Noble Knight Games
Noble Knight Games provided truly the best customer support experience I've ever had. I ordered a massive used Marvel Legendary collection across 7 expansions, and discovered on delivery that it only contained the hero cards and none of the villain/henchman etc cards. It was a really good deal so I was hoping they don't just cancel the order refunding me for it. Rather than doing that, someone from their support team (Lexie) actually found and broke down other boxed sets from their own inventory just to track down, verify, and ship all of the replacement cards (~550-600) to make my collection whole. The diligence, communication, and sheer effort their team put in to make things right was incredible. I had read about this kind of service from them in forums but was honestly surprised to experience it first hand. Noble Knight has earned a lifelong customer in me
Reply from Noble Knight Games
I have to start with the absolutely amazing customer service! They were so incredibly responsive and helpful. I had a real issue with the delivery person and Mason made me feel supported at every step and helped me find a solution very quickly so the gift for my partner still arrived in time.
In addition, I am really impressed by their last selection of games, even rare ones; especially their selection of wargames.
And to be honest, I initially planned to just buy this one specificmgame. But after having experienced this outstanding customer service, I am really inclined to explore their store more and come back for gifts and for myself.
Thanks a lot!
Reply from Noble Knight Games
I ordered from the UK. The items arrived quickly and were well packaged. I would definitely use this shop again.
Reply from Noble Knight Games
Noble Knight is a reliable seller, but often a bit overpriced compared to eBay and other smaller sites like Demon's Lair & Troll Trader.
Reply from Noble Knight Games
I’ve been a long-time buyer of their used stock but only recently had the pleasure of doing a trade-in myself. Noble Knight gave me a generous offer and covered shipping from Canada as well. The process was smooth, easy and Noble Knight’s staff communicative and professional. I was worried it would be a difficult thing what with tariffs and the chaos of the current state of shipping, but it was remarkably easy. Fantastic service!
Reply from Noble Knight Games
The customer service was great. They answered all my questions in a timely manner and were knowledgeable. This site is a great home for board games at a reasonable price.
Reply from Noble Knight Games
Noble Knight has been great to shop from I've ordered from their website and Ebay store front and received the products exactly as described and they ship your order out incredibly fast. Thanks again NK!
Reply from Noble Knight Games
I was upsold for a used Dungeon Mayhem at a price of $70. The retail price new at Walmart is $25. Be careful with Noble Knights upselling you board games more than double retail value!
Reply from Noble Knight Games
I really, really was excited to find this company and had high hopes for what I would receive. I ordered 2000 random Warcraft cards trying to start a good collection. Of the hundreds and hundreds of different cards available almost 1000 - half - of them were duplicates of the same 10 cards. I was so disappointed. I am still waiting for a response from them Such a waste of time and money
Update: the company said that they had no control over the “random“ packs of cards they were selling and what was in them. Just to give you an example I wanted to enclose a picture of one of the supposedly random decks I got. Out of 46 cards 32 were exactly the same and there we’re only four unique cards altogether.
Reply from Noble Knight Games
Noble Knight Games always provides outstanding service and reasonable pricing. I occasionally find one or the other when shopping online, but rarely do I ever find both in the same place. I really appreciate it as a collector/model painter/gamer and I wanted to share this so that others can have the same experience I did. Thank you Noble Knight!
Reply from Noble Knight Games
I've been using Noble Knight Games for a while, made probably a half dozen purchases. Everything had been in good condition. In my most recent order, however, I got the wrong product. I sent an email asking for directions on how to return it, and instead they told me to keep the item (I'm glad to have it!) and they sent a new one the next day. I'm glad to have found a service that works and isn't Amazon.
Reply from Noble Knight Games
EDIT: Updated review.
I had a problem with a recent order, it took a while for NobleKnight to investigate, but they have resolved it beyond what I would have considered acceptable - i.e. they went above and beyond.
Reply from Noble Knight Games
Really helpful customer service team (who went as far as confirming a print edition on a specific book for me), great prices, and a packing team that ensures your stuff arrives safe and sound.
Will be buying from them again!
Reply from Noble Knight Games
Ordered Titanic board game on May 22. Received my game today May 27.
Great customer experience and I was able to track the shipment through FedEx from Fitchburg WI via Memphis TN to Stansted airport to Harristown and Blarney here in Ireland to my location in Midleton, County Cork.
Thanks Nobel Knight Games for shipping out my game so soon after placing the order.
Reply from Noble Knight Games
There is no better board game store out there! Incredible customer service! Great prices on new and used items. Trade in programs! Top to bottom, start to finish, absolute first class all the way!
Reply from Noble Knight Games
I've been ordering from Noble Knight Games since 2009. In my latest delivery, there was an issue with a miniatures set that was of a condition that didn't match what was shown. I contacted Customer Service and the problem was corrected in my favor just hours later.
NKG's selection, prices, and turnaround are all superb, but the Service has kept me coming back for all these years and hopefully many more!
Reply from Noble Knight Games
Noble knight games provide fun board games at reasonable prices and do a great job recirculating used games at lower prices. They are very helpful and will make it up to you if anything goes awry. Great service overall.
Reply from Noble Knight Games
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