Allstarhealth Reviews 

I found my husband's favorite protein powder at a good price on Allstarhealth. Before ordering, I checked their reviews. Some were good, but some were pretty bad. The price of the protein powder was good, so I decided to take a chance and order. I had to order 4 jars to get free shipping. I ordered, and my card was charged. I received no confirmation email and no product shipped email and thought uh oh. However, I was just pleasantly surprised that I received my order only two days later. I will be ordering from them again.

I rarely leave bad reviews EVER but this disaster of a company deserves zero stars. Placed an $70 order to have shipped to someone and two days later get a note to call them due to issues with the order. They wanted to confirm the shipping address since it was different than the billing address (no big deal - that happens in today's age of fraud.) Provided everything necessary with my credit card in hand and the lady started interogating me about why I was sending this to someone. I was blown away at first. She went on and on about how it's illegal to have a resale account and ship to someone else without setting it up with them. I said that the dumbest thing I've ever heard, I order things and gifts all the time on Amazon and Walmart etc and there is nothing illegal at all about doing that. SO, IF YOU ARE LOOKING FOR THE TYPICAL CALIFORNIA KAREN BUSINESS this is it. God help you if you want to purchase something and send it to someone else, that is now illegal in California :) :) Can't make this crap up. Stay far, far away from these California clowns with 8 million regulations you have to follow TO SPEND YOUR OWN MONEY LEGALLY. On top of that, their order processing time is horrible and I've never, ever hung a phone call like this and asked what the hell just happened. Now you can probably walk in and steal thousands of dollars and these morons will just wave and say thanks, but again DO NOT ORDER SOMETHING FOR SOMEONE ELSE and have it shipped to them or you will be subjected to the full phone interogation including why you are sending a gift to someone. Wow is all I can say.

After seeing negative reviews here on Trustpilot I was a bit dubious, but they had the best value I could find online for a rare flavour of Clif bar that I was trying to get hold of, so I went for it. And honestly I don't usually leave reviews but I felt compelled to for this one, to balance out the negativity. I received an email within hours saying my order had shipped, and I then received it in about a week - impressive seeing as I'm based in the UK. The bars were exactly as expected, and packaged well. Great experience, very good value, would definitely order again.

Competitive prices, but lousy customer service and unreliable, unpredictable deliveries by their third party shipper OnTrac. OnTrac is basically a faceless company as you cannot connect with them and they leave products in extreme weather conditions with no notification. All Star Health should have some established form of delivery notification because otherwise knowing an order is delivered is a guessing game.

Wow! I could not be more impressed! I was looking for an item at a better price and found it at allstarhealth.com I placed an order over the weekend (Saturday I believe) and it arrived on Wednesday!!! FREE SHIPPING to boot!!

Poor , website doesn’t allow you to register before you purchase.
Good luck trying to cancel an order.
If you can read this ,stay away from this site.

Customer service is lackluster and lousy

Never again

Really great experience. They kept me informed and I received what I ordered. They are not Amazon, so I dislike all the comparisons I've read from posters who have that expectation. As for me- what I ordered cost $7.49 each. Free shipping over a base amount. On Amazon, by comparison, the lowest price for the same thing was more than $13 each. My items arrived from North Carolina. I am in Michigan. The shipping was very fast. Almost forgot to add: I had to call them to confirm something, and the phone was answered promptly, the person on the phone was friendly and helpful, and answered all questions accurately.

Came as expected at a really good price!
Thank you guys.

I did an order for two bags of whey protein on March 24th. The day after they called and left me a voicemail, requesting additional info. I called right back and gave them that info. I was expecting the package today, the 30th. I called to get an update on when I can expect my delivery. They pulled up my info and said that they need MORE additional information and haven’t shipped my package out yet. They never called again telling me this. When displaying frustration at their lack of professionalism / customer service in being negligent in this matter, the rep rudely stated,”you want me to cancel it?” So I told them to cancel it. What a waste of time. Don’t use this business. They are not professional, and after about a week, they still don’t ship out packages.

UPDATE- Regarding the generic response from the company- You didn’t read what I wrote. I spoke with a rep from All Star the day after I placed my order. You guys called me. I missed the call. I called back five minutes later. I verified my billing and shipping address with the rep over the phone at that time. I was then told that everything was good to go. 6 days then go by… no more calls, emails, nothing. I’m expecting my package yesterday in the 30th, so, I called, since the tracking number didn’t work. I was then told that All Star needed MORE info, after I had already verified everything with a rep over the phone 6 days prior. After displaying frustration that they hadn’t shipped my package out and that I already verified, AND they didn’t even reach out to me again, that’s when their rep said, “just want me to cancel it?”instead of displaying any type of apologetic attitude or trying to remedy the situation. Your response does not address this. If there was no first phone call where I verified everything with All Star Health, then All Star’s response would be valid. But I had already verified everything with a rep from them, the day after I placed my order, therefore, their response is bs, generic, and insincere.

SECOND UPDATE after companies updated response- No. I would not like to do another order. You guys messed up and I’ll now never use your business for anything. I’ve taken my business elsewhere. And I’ll continue to tell my friends / associates about my horrible experience with you. And yes, the call did get escalated. Put yourself in my shoes- a whole week gone by, expecting the package I paid for, only to find out that it was never even shipped out, on top of an unapologetic / condescending attitude, from a representative of your company. Your employee probably could have saved the sale had he had an apologetic attitude for the companies screw up and attempted to make it right. Instead, his ego got involved and he blurted out, “ want me to cancel it?” No need to respond again. I just hope that a few people that read this end up not ordering from you guys.

Ordered the items and immediately received my confirmation email. I paid the DHL 2-5 day shipping and shortly after received my shipment email both from All-star health and DHL. Received both items I ordered within 3 days. Superb service. Can't fault them. Will continue to use them for all my needs.

Dislike: Website clearly states Wedderspoon Manuka Honey Monofloral K Factor 16, 17.6 oz. Also says the same on the order email confirmation and packing slip. What I received was the newer lower price and lower strength formula with a rating of MGO 150, which is also not monofloral. AI: "K-factor 16 indicates monofloral Manuka honey, while K-factor 12 (MGO 150) indicates multifloral Manuka honey, which contains a mix of Manuka and other pollens" The original K Factor 16 Monofloral is still available elsewhere but at a higher price. Not as advertised.

AllStarHealth is practicing a classic 'Bait and Switch'. I paid for EXPRESS shipping because I needed my products urgently. Yesterday, I was explicitly promised a tracking number by the end of the day. Today, they changed their story and claimed it wouldn't ship until Friday.
​This is a deceptive trade practice. Taking extra money for express service while providing substandard, lazy logistics is unacceptable. I am in the middle of a strict protocol and this delay is causing me actual physical distress.
​They make empty promises to get you off the phone, showing zero accountability. I demand my order be shipped IMMEDIATELY as paid for, or I will be filing a formal dispute with my credit card company for service not rendered

They've always shipped quickly. Their prices are very competititve, also. No complaints!

I placed an on order Dec 5, a label was printed on the 5th, but order did not ship until Dec 9th. I was following order and it was not moving. On Dec 16th I reached out to customer service to let them know there was an issue with this package. I got some BS response that volume was high due to holidays and to get with them on Dec 26th, if I had not received. Clearly, with NO MOVEMENT, a reasonable person would surmise there was an issue. They wanted me to wait 4 weeks and then contact them again!? I contacted a friend who happened to be a post master and he looked into the package. It had indeed not moved since Dec 9th, and they "did not know" where the package was...i contacted customer service again and forwarded what USPS told me, NO RESPONSE from customer service. USPS were able to track the package down and get it to me. ALLSTARHEALTH customer service is pathetic. I can tell you as a past supply chain professional, AND a customer rep, that i would have investigated this issue AND I would have tried to make it right it by offering a discount, or some other way to show appreciation for their purchase and patience. The delay was not initially their fault, but their response and lack of action was...There are a plethora of online retailers to choose from, so, dont patron those who don't go above and beyond. Needless to say, I will not purchase from them again, and do not recommend that anyone does!

Paid for 2 day Fed-ex and order was delayed.Seller should have given at least a partial refund on the shipping,which was over twenty dollars.Seller has ignored my messages.After dozens of orders,I now do not feel that I can trust them again.

No receipt of purchase on 12/9. Today 12/11. Email sent asking about order status. No response. Canceled order online. Still shows pending as if to be processed. Guessing this place is a scam. Haven’t received any refund or notice of a refund. If you put the effort into daily customer service and be proactive on the front end of business and communicate-you wouldn’t have to spend all your time writing a rebuttal to people’s complaints. No I don’t recommend this facade of a supplement store.

I saw the negative reviews but took a chance as the order was low-value.
Order placed with DHL International Express Tracked as the shipping option.
Dispatched next working day.
Arrived in my country and cleared customs and was delivered within 3-days.
My recommendation to other people is to always choose the tracked shipping option.

Used to love this company. Now refuse to take orders over the phone. Only on line. Took 1 1 /2 hours to make an order that would have been 3 minutes by phone. Agent was on phone, using wasted manhours to work with me.
INSANE. Wake up all star. This is rediculous, unproductive, costing you MORE money. A disgusting waste of TIME OUT OF MY LIFE. You wonder why the world is so angry? Just look in the mirror, ceo.

I have placed an order and not received a conformation email. I have followed up several times, still nothing. It must a been scam!