nettopower Reviews 

If I could give them 0 I would. Pulled 11,600 akonto for 3 months during the summer for a house which has solar panels. Called several times and promised that they will return the money but they never did so. Then they transfered the billing system and I have no transparency as a customer what am I paying for and how much I have in pre-paid fees. Then I get an email from Andel Energy that Radius terminated the kontrakt with NettoPower and that I have been transfered to them and I have no saying in this?!? As I am writing this its 03PM and I have been on the phone in line as nr3. for 2 hours and nr1. in the que the last 45 minutes. They simply do not want to answer their customers. Transfering everything to Norlys and writing a complaint to the energianke.dk DON'T USE NETTOPOWER. JUST DON'T . SPARE YOURSELF THE MISSERY.

The worst electricity provider in Denmark – Avoid them!

Nettopower is one of the few providers that still invoices based on estimated consumption rather than actual monthly usage. This means they are constantly taking your money in advance, only to return a fraction of it months later, leaving you with a constant feeling that you're being ripped off. My bills made no sense—paying 1,000 DKK one month, 900 DKK the next, and then suddenly 150 DKK the third.

On top of that, their business practices are incredibly shady. Back in March, they pitched a new service to me. I asked for more information before deciding, but instead of providing it, they just signed me up anyway without my consent.

To make matters worse, their customer service is non-existent. They completely ignore emails, and trying to reach them by phone is an absolute nightmare. Horrible experience from start to finish!

Awful experience! They consistently ovecharged me 2-3x the amount I consumed and now that I have terminated my contract they have still not returned my outstanding balance after almost 5 months. I have called them twice asking for the status of my case and I had to wait 1 hour and 45 minutes the first time and 1 hour the second for them to respond. The first time they promised they will return the money by the end of the month and since then 3 months have passed and still nothing. The second time they asked me to send an email and if everything goes well I should get the money after 2 more months!! I still got no money back!

Very disappointing experience.

It has now been more than four months since my contract ended, and Nettopower still has not refunded my outstanding balance of 5K DKK.

I have sent multiple emails and called customer service three times. Each time I was told that the case was being processed or that payment would be made soon. Despite these promises, I have neither received my refund nor been given a clear payment date.

The lack of communication and failure to resolve a straightforward refund issue over such a long period is unacceptable. I am now escalating the matter through the relevant complaint authorities.

I cannot recommend Nettopower based on my experience.

Nettopower cancelled our contract without our consent and still hasn’t returned our money after six weeks

Nettopower terminated our electricity contract a full month earlier than the cancellation date we had requested apparently due to their own error. What followed has been an exercise in frustration.

Six weeks later, we have yet to receive the remaining balance owed to us. Getting through to customer service requires waiting on hold for nearly two hours only to be told that the issue has “just been fixed” and the transfer will be sent shortly. It hasn’t arrived.

This pattern of administrative errors, poor communication, and delayed refunds is simply not acceptable. Based on other reviews, it seems we are far from alone in this experience. Avoid.

500dkk of welcome bonus never received - I was contacted over the phone from an employee "Thomas" which offered me 500dkk as a welcome bonus.

Several months, several emails and bonus never received. I will change provider again now and hope will manage to get the overpaid electricity as their "aconto" seems to be pretty expensive.
Furthermore prices stated over the phone do not correspond to faktura. Unresponsive customer service.

Very disappointed.

Avoid them! Go somewhere else.
They kept charging our account, changed to a new plateform and our "prepayed amout" disapeared. Then they dares to invoice us another 3100dkk for 3 month.
Customer service is poor, to stay polite, just useless AI answers, no humans behind.

The company is a complete scam pushing for higher a konto payments with poor customer service after wards. Many clients including myself a struggling to get the overpaid to Nettopower payments. The news is on them, groups on Facebook are discussing how to navigate their illegal practices.

Just stay away from them and save yourself some wasted hours dealing with one of the worst companies in Denmark.

Like other (previously happy) customers, I was scammed into the fixed price without proper information. Keep away from them.

I have been trying to get in touch with them for up to a month via email.

First, I tried to ask them for an invoice because at the start of April and May I received nothing. Even after multiple emails I only got their AI bot responding with useless information.

Now, I have finally received an invoice but it is forcing me to use Betalingsservice. I tried to write an email asking to change the payment method and the AI bot responds saying I can change it online. This is NOT true. I even sent screenshots showing what my self service portal looks like and there is no way to change it.

I finally accepted I might have to use betalingsservice and tried to add Nettopower, but the information they provide on their website doesn’t work!! When I add the information, I get an error saying “invalid creditor.”

I have sent so many emails and only get this AI bot even when I ask for my case to be sent to a customer service rep. I can’t believe they make it so difficult to even pay them?

The worst electricity provider in Denmark. They switched my electricity agreement from variable tariff to a fixed price without my consent. I received an email on April 21 with the headline “Order confirmation” and that my electricity was switched to a fixed price as of April 1. First of all, I didn’t consent to this, and second of all, how can they send me an email informing me about the change with a retrospective effect?!? UNBELIEVABLE. I called them to have this resolved - I was waiting on the phone for 2 hours and 35 minutes just to be told that they would look into that. Not only that they didn’t do it, but they also migrated to a new platform to which I couldn’t log in. After I logged in, I could see my consumption data only until March 2026, everything else disappeared (I’ve been a customer since 2023). I also had a sum of receivables to be paid out - over 4,000 DKK which I had under my profile. With the new platform, it shows 0 DKK. I haven’t received my money and customer service cannot help. I will complain to Forsyningstilsynet. My advice to everyone: PLEASE AVOID NETTOPOWER AND DON’T LET THEM SCAM YOU.

New scam by nettopower where a customer service sells about fast pris. I said NO.
After 3 weeks i get a message your previous subscription is Cancelled and switch to FastPris.
Plan to formal complaint with Forbrugerombudsmanden and Forsyningstilsynet. Others with same scan do the same

I am an international student in Denmark. I started using Nettopower in 2022, and in the beginning I was very happy: the website was clear, I could see my daily electricity usage and bill breakdown, the price per kWh was reasonable. I even recommended this company to my classmates.

But things have slowly gone wrong.

I use a quarterly prepaid subscription. At first, my quarterly bills were always higher than my actual usage. I thought it was because I use less electricity than most people, so I didn’t think much of it. However, by December 2025, my account balance had exceeded 3,000 DKK. I contacted customer service, asked for a refund of 3,000 DKK, and requested that my next quarterly bill be covered by the remaining balance first. Customer service guided me to register my information online and promised that I would receive my refund by 4 February 2026.

4 February came, but no refund. Yet I saw that 3,000 DKK had indeed been deducted from my Nettopower balance. I naively thought it might be settled together with my next quarterly bill, so I waited.

At the end of February, I received a phone call from a Nettopower employee. He said he noticed the problem with my bill, had asked his boss for permission, and registered my bank account information again for me. He sounded warm and helpful – I was genuinely touched.

But in March, my quarterly bill still did not use my remaining balance first. I paid the full amount again. Still no refund.

In April, I broke down. I wrote to customer service again. They only replied with a phone number – a number I waited 4 hours on hold for during a workday and never got through.

I am a poor student. A few thousand kroner is my living cost, my rent. This has completely disrupted my budget and my life. I understand that companies can make mistakes, but the lack of refund, lack of response, and lack of real solution make me feel ignored and cheated.

I will never recommend Nettopower to anyone again. I just want all my money back. I hope my story helps others see the truth.

Worst electricity company, changed my plan without my consent from fixed to variable. I called them multiple times to move it variable they assured it but nothing happened. They have drawn a lot of money and owe me more than 6 thousand. Raised a lot of complaints and no one responds back.

They changed my tariff from flexible to fixed price without asking me, and the price was much higher than average. I asked them to revert this change back, but they did nothing.
Avoid this company.

Worst experience ever. Got charged wya too much. After they told me I will get it payd out in March, I now learned that I can only get it credited to future payments. But I really just want to quit. Which is also not possible, as the service is "only today" (since 31.3.) under construction.

Any tips how to quit and get the money back?

Very good I like it

They do not reply to your emails and they make changes without your approval. and then send you bills that are not yours to pay.

I ended my contract(customer number : 419269) on 3rd November 2025, and I am still waiting to receive the final settlement payment of 1,750 DKK that is owed to me. Despite repeated follow-ups the refund process has dragged on without any response from the customer service or accounting team.

If a customer fails to make a payment after receiving just one notice, the matter is quickly escalated to collection services. There should be an equivalent and clearly defined process in place for situations where the service provider owes money to a customer.

The lack of transparency, accountability has been incredibly frustrating. I strongly advise others to think twice before choosing this company for their services