Leaf Home Water Solutions Reviews 

Sales and installation is amazing, the sistem works, the big problem comes when yearly maintenance is neede, starting with customer service. Firts, there's no web page to schedule an appointment, on the phone they say it is, but good luck finding it, second: if you get an appointment, they don't tell you when is going to be done, and last: for some strange reason they don't give you a receipt, even if you call back to ask for one, they will come up with many excuses and at the end you have nothing. At the end, maintenance service is done but you have to go trough much mental pain and felling ignored, plus they're automated customer service is horrible, either by phone or web site. I'll say as soon as some one answers the phone customer service is great.

Brook was great and Brad went above and beyond to come up with a solution to resolve a difficult installation situation due to the home design. I am looking forward to my improved water quality.
Thank you!

We invested significantly in a Leaf Home Water Solutions system and have been failed at every level of service.
In the past week alone, we were stood up for three scheduled maintenance appointments — each requiring us to take time off work. No advance notice was given, and no accountability has been offered.
When we requested a water analysis, we received only a screenshot with no name, address, or property information attached. We have no way to verify the results reflect our home's water quality.
Rather than improving our water, the system has introduced problems we did not have before installation — including cloudiness, a sulfur odor, and severe hard water issues occurring regularly.
Although first-year maintenance visits are promoted as complimentary, scheduling them has proven nearly impossible in practice. Frontline customer service cannot answer basic questions, and we have waited over a week simply to speak with a manager.
We are a rural property with well water. Clean, reliable water is not a luxury — it is a necessity. This company took our money, made promises it has not kept, and left us with worse water quality than before.
We are actively seeking resolution and will update this review if the situation changes. At this time, we cannot recommend Leaf Home Water Solutions to any homeowner.

UPDATE — Issue Resolved
After escalating my concerns publicly, Leaf Home Water Solutions sent a manager to our home who worked through the problem directly. Our water now meets EPA standards and the issues I described in my original review have been corrected.
I am updating this review in the interest of fairness. My original complaints were accurate at the time of posting. The resolution required significant persistence on our part, but the company did ultimately make it right

The representative that sold us the system (David Jurado) was an excellent presenter and demonstrate the different filtering systems. He was very professional, not pushy and answered all our questions.
The installation was very clean and effective. The installer (Mike Layne) was again friendly, professional and knew his job very well. We had difficulty finding the main water line from the city, as the previous owners of the house removed the main shut off valve from the side of the house. Mike was perseverant and finally located the water line after digging a couple of trenches (not his fault).

The initial experience with Randy Marasco presenting the Leaf Home Water Solutions was really great. We ended up buying the system and have been very happy with it. Today, Matt came over to change out the filters and check the ongoing quality of the system.

Super experience and we are glad we contacted Leaf Home Water Solutions.

David Brenner is phenomenal. He is very knowledgeable, patient and answered all my questions.

The installer Bo was excellent. Very knowledgeable about the product

From salesman Mike to Installer Patrick, it was a seamless and informative process, in which now that my system was installed yesterday, I see drastic improvement

I bought a whole house water filtration system and a filtration system for my well based irrigation system for $8480.00. My house water is sourced from city water and the water is hard and causing staining of my showers and reduced flow in my pipes. The whole house system is doing fine. The filtration system installed on my irrigation system is not doing what it was promised to do as I was assured by the sales person that the filtration system could filter the water at a flow of 15 gallons per minute and take the iron out of the water. The Leaf water system cannot do either and causes my well pump to cycle until it overheats and shut down. The filtered water from the irrigation system continues to stain my driveway, house and trees with rust. More frustrating is that I cannot leave my irrigation system to just run as I have to reset it when the pump overheats and be woken up by the noise of a cycling pump in the middle of the night when it finally cools off and starts running again. To add insult to injury the manager of the Leaf Water Solutions berates and blames me for attaching the filtration system to an irrigation system while on a call from his tech that is doing a one year maintenance service appointment. I didn't propose the solution of using the filtration system on the irrigation system nor did I install it on the irrigation system. Leaf Home Water Solutions proposed, sold and installed the systems on my house and on the irrigation system with a promise that it would work. I was sold a lie and swindled out of $4,000 for a filtration system that will not work. I am going to report this to the Better Business Bureau and let folks know about this outfit and how crooked they are.

In August 2025, I purchased a whole-home water filtration system from the company referenced above for $10,000. At the time of sale, I was expressly assured that the system would remove chlorine, chemicals, and contaminants from my water supply and provide clean, balanced water suitable for household use.
Since installation, the system has failed to perform as represented. The unit has not functioned properly at any point, displaying repeated error codes and failing to deliver treated water. As a result, my family and I have experienced adverse effects, including dry skin, rashes, and severely dry hair.
Additionally, I was forced to replace a three-year-old water heater that deteriorated due to internal corrosion, which I believe was caused or accelerated by the malfunctioning system. I was also promised a three-month follow-up service, which was never provided.
Despite multiple attempts to resolve this matter directly with the company—including contacting sales representatives, management, and requesting escalation to ownership—I have not received any meaningful assistance. My concerns were dismissed, and I was repeatedly redirected without resolution.
To substantiate my concerns, I obtained independent third-party water testing. The results showed:
* Extremely high chlorine levels
* Elevated levels of chemicals and contaminants
* Highly acidic water with a pH of approximately 5
These findings indicate that the system is not functioning as promised and may have been misrepresented at the time of sale.
I am seeking the following resolution:
* A full refund of $10,000
* Removal of the system from my home at no cost to me
I respectfully request that your office investigate this matter and assist in facilitating a resolution. I am prepared to provide supporting documentation, including water test results, invoices, and correspondence.
Thank you for your time and attention to this matter.

Consumer Complaint: Leaf Home Water Systems
I’m sharing this review as a consumer warning. Based on my experience, Leaf Home Water Systems made aggressive follow-up calls that felt excessive and difficult to stop.
On Tuesday, April 28, I completed the company’s online form expecting an instant online quote. Instead, after submitting my contact information, I began receiving repeated sales calls.
Timeline of Calls from Leaf Home Water Systems
After submitting my information on Tuesday, April 28, I began receiving numerous calls from Leaf Home Water Systems, often from different phone numbers. The calls started the next day and continued for several days.
Wednesday, April 29
10:17 AM 855-793-4224
10:27 AM 814-900-6243
2:28 PM 814-900-6484
6:29 PM 814-900-7318
Thursday, April 30
8:19 AM 814-400-5375
12:19 PM 814-400-5376
4:19 PM 855-793-4977
Friday, May 1
8:49 AM 814-900-6238
Saturday, May 2
8:47 AM 814-647-1836
The volume of calls and the use of multiple phone numbers made it hard to avoid the outreach. I request that Leaf Home Water Systems stop calling and remove my phone number from its contact lists.

My under sink RO system was installed only late yesterday so no opinion about the water quality, yet. Sales Rep, Jay, was very pleasant & knowledgeable. Installer Andrew was the best possible. He was efficient, detailed, highly personable & congenial. I see some bad experiences with customers on here with no resolve. That should not be & always leaves me bittersweet. The company should go to the end of the earth to remedy every issue. Anything less is unacceptable. Only a relatively small volume of water is produced before the tank needs to refill itself for about an hour, plus the flow of water is quite slow. That said, anything good is worth waiting for. I like that Leaf manufactures their own machinery in the USA. Installers and service staff are sub-contractors versus sales reps. They are responsible to Leaf but not Leaf corporate paid staff.

Shawn was professional, efficient, courteous and very knowledgeable about the products he installed. He explained everything we needed to know and answered any questions we had. Our water feels and tastes so much better. This has been a very good experience and we look forward to many years with these proven products.

Destin was a very informative, friendly and professional installer.
Very helpful, He's a great representative for your company.

they sold a thousand gal whole house RO
system that only produces 300 gals a day lied about it refuse to fix it Trust these people they send out a teck who can not communicate does not speak english sits in hi van and plays on his phone leaves and its out of water in 6 hrs

Patrick was very kind and quickly installed our under sink water filtration system.

Justin had made our 1st service outstanding. Easy to work with and knowledgeable about our system.
Our initial installation was also a professional job A+

Unfortunately it was bad experience for us.
They charged us way too much.
Not right practice to do business
Their only goal to sell their products for high

I ordered a SIMTO system and it was installed within 3 days. I appreciate the quick turnaround. Ron was the service tech that did the installation. He was professional and personable.

Leaf did testing at our home, and stated that its system would purify the water to a safe drinkable level. We insisted that they retest after installing the system. They didn't. We bought our own test kits, which showed the toxicity levels had not changed. They refuse to fix the system or remove it. Total fraud. Don't trust anything they say. We have contacted the authorities and will be bringing legal action.