The staff made it very easy to set up the account and process all invoices. Each month I would scan a completed disbursement request form listing items to be paid and attach copies of the invoices. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve had a wonderful experience with KTS Pooled Trust. Carlos and his team are patient, kind, and very organized. They guide you step by step and answer questions promptly. It gives our family peace... See more
Company replied
The KTS organization was amazing! The service was top notch and they were especially quick to respond to emails or calls made to them when questions came up. They made our lives to much easier while... See more
Company replied
I have been using KTS pooled Trust for the past 5 years. They have a great easy to use bill reimbursement portal, and lets me know my exact balance and future distributions. More importantly, they ans... See more
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Company details
Written by the company
KTS Pooled Trust is New York's highest-rated and fastest Medicaid spend-down Pooled Income Trust, serving elderly and disabled individuals since 2012. We help individuals with incomes exceeding Medicaid limits qualify for Community Medicaid home care, allowing them to stay in their own homes and avoid nursing homes. With over 12,000 clients served and more than 500,000 bills paid on time, KTS has established a proven track record of reliability and excellence. We're trusted by 300+ professional referral sources, including elder law attorneys, Medicaid planners, and managed long-term care providers. Our streamlined process offers 1-hour joinder approval and same-day electronic bill payments. Members can pay essential expenses, including rent, utilities, groceries, medical costs, transportation, phone, internet, and more, through our dedicated mobile app and secure document portal. KTS provides automated recurring payments, so you never miss your monthly Medicaid spend-down requirement. We even accept bill submissions for up to 90 days after death, ensuring peace of mind for families. Call KTS today for a free, confidential consultation and discover why we're New York's #1 rated Pooled Trust.
Contact info
3011 Ave K, 11210, Brooklyn, United States
- 718-475-5000
- carlos@ktstrust.org
- www.ktstrust.org
4.8
Excellent
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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KTS has been an absolute godsend!!!
KTS has been an absolute godsend since we started using them! They are always timely when paying bills and are always available to answer any questions you may have without hesitation!
June 1, 2026
Unprompted review
Reply from KTS Pooled Trust
Lisa, what a wonderful thing to say, thank you! Timely bill payments and a team that's always available to answer questions without hesitation are the foundation of what KTS Pooled Trust provides. We're so glad we've been a godsend for your family's Medicaid pooled income trust needs.
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Everything runs smooth and easy
Everything runs smooth and easy. Just about runs itself. One problem that I encounterd was handled swiftly and precise.
March 18, 2026
Unprompted review
Reply from KTS Pooled Trust
Salvatore, thank you! A Medicaid pooled income trust should practically run itself once everything is set up, and we're glad that's been your experience with KTS Pooled Trust. And when that one problem came up, we're proud our team handled it swiftly and precisely. That's what we're here for.
Thank you for your quick customer…
Thank you for your quick customer service
June 17, 2026
Unprompted review
Reply from KTS Pooled Trust
Eugenia, thank you! Quick customer service is something we take real pride in at KTS Pooled Trust. We're always here whenever you need help with your Medicaid pooled income trust.
Excellent Customer Service
KTS has a web platform that makes it easy to submit paperwork. Their customer service is excellent - they have a phone number and email, and they respond quickly.
June 17, 2026
Unprompted review
Reply from KTS Pooled Trust
Lyuba, thank you for this! An easy to use web platform for submitting paperwork, plus a responsive team you can reach by phone or email, is exactly how we believe Medicaid pooled income trust service should work at KTS Pooled Trust. We're so glad it's been excellent for you.
The staff is always very responsive
The staff is always very responsive, kind, and helpful
June 16, 2026
Unprompted review
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Excellent company
Excellent company, everythomg prepared on timely matter and with a good quality
June 14, 2026
Unprompted review
Best Trust ever, Staff so helpful
Staff so helpful, never worry about bills being paid and process is simple, a must use company, been with them a long time and never any problems or issues
June 11, 2026
Unprompted review
Kts helped me make the medicaid and…
Kts helped me make the medicaid and pooled trust proceso less stresfull
June 9, 2026
Unprompted review
KTS has always been wonderful to us
KTS has always been wonderful to us. They respond promptly and are easily accessible. I would recommend them to anyone who is looking to set up a trust account.
June 6, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you for the kind words, Catherine. At KTS Pooled Trust, being accessible and responsive is something we take seriously, especially when families are navigating the pooled income trust process for the first time. We're so glad the experience has been a positive one and truly appreciate your recommendation to others looking to set up a trust account in New York.
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KTS Trust - A peace of Mind
KTS Trust has made the monthly billing a seamless process. Each month the uploaded and repeat invoice have been processed in an accurate and timeliness manner. Support team have always answered whatever questions I have with great speed. Overall peace of mind.
June 3, 2026
Unprompted review
Reply from KTS Pooled Trust
Peace of mind is exactly what Medicaid planning and pooled income trust management should provide, and we're so glad KTS Pooled Trust has delivered that for you, Lucia. Seamless monthly billing, accurate disbursements, and a responsive support team are the foundation of what we do for elderly and disabled New Yorkers navigating the Medicaid spend down process. Thank you for trusting us with something this important.
Wonderful people
Wonderful people, very responsive. They work with you and help you through the process.
June 1, 2026
Unprompted review
Reply from KTS Pooled Trust
We really appreciate that, Donna. Guiding families through the pooled income trust and Medicaid planning process step by step is at the heart of what we do at KTS Pooled Trust. We're glad our team was there for you every step of the way.
Always courteous and quick to respond…
Always courteous and quick to respond to any questions or concerns.
April 1, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you, Gladys. When families are navigating the Medicaid pooled trust process, having a team that responds quickly and treats you with courtesy makes all the difference. We're glad that's been your experience with KTS Pooled Trust.
Simple upload system
Simple upload system. Quick turn around in responses.
Friendly staff.
June 1, 2026
Unprompted review
Reply from KTS Pooled Trust
A simple, easy to use system and friendly responsive staff are exactly what families managing a pooled income trust in New York need. We're glad the experience at KTS Pooled Trust has been straightforward and efficient for you. Thank you for sharing that.
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Team is very helpful and send reminders!
May 28, 2026
Unprompted review
Reply from KTS Pooled Trust
Those reminders go a long way in keeping everything on track, Sharena. At KTS Pooled Trust we know that managing Medicaid spend down and monthly disbursements can be a lot to juggle, so we're glad our team has been helpful and proactive in keeping you informed.
Prompt response and action.
May 27, 2026
Unprompted review
Reply from KTS Pooled Trust
That's what we aim for, Moshe. Prompt responses and quick action are essential when managing a pooled income trust and making sure Medicaid compliant payments go out on time. We appreciate you sharing that.
Very responsive professional and…
Very responsive professional and efficient.
May 29, 2026
Unprompted review
Reply from KTS Pooled Trust
Responsive, professional, and efficient are exactly the qualities families deserve when navigating Medicaid planning and pooled trust administration in New York. We're glad that's been your experience with KTS Pooled Trust, Estefania. Thank you.
KTS makes managing medicaid pool trust…
KTS makes managing medicaid pool trust easy and helpful. They are very helpful answering all questions you may have and more than willing to help training you to make sure you understand how to process transactions throughout their website.
May 29, 2026
Unprompted review
Reply from KTS Pooled Trust
We're really glad we could make managing your Medicaid pooled income trust straightforward, Anthony. At KTS Pooled Trust we believe that every member should feel confident navigating the system, from processing disbursements to understanding how Medicaid compliant transactions work. Knowing that our team took the time to train and guide you through the process means a lot to us. Thank you for sharing that.
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Wonderful Team
Everyone I have spoken to has been very professional, kind and patient. Answered all questions and make this experience very easy. I especially want to thank Tanya for all her help she was great.
Thanks again,
Elizabeth Gattullo
May 28, 2026
Unprompted review
Reply from KTS Pooled Trust
We're so glad the experience has been a positive one, Elizabeth. Navigating Medicaid planning and pooled income trust management in New York can feel overwhelming at first, and having a team that's patient, kind, and knowledgeable makes all the difference. Tanya really is wonderful, and we'll make sure she knows you took the time to recognize her. Thank you for that.
Reply from KTS Pooled Trust
We appreciate that, Tiffany. Having a knowledgeable and helpful staff is central to everything we do at KTS Pooled Trust, especially for families working through the Medicaid spend down and pooled income trust process in New York.
User-Friendly Process
I appreciated the smooth initiation to the pooled trust process. I also appreciate the user-friendly website where I can input bills for disbursement and the response is provided swiftly.
May 26, 2026
Unprompted review
Reply from KTS Pooled Trust
A smooth enrollment experience and an intuitive platform for managing Medicaid compliant disbursements are things we've worked hard to build at KTS Pooled Trust. We're really glad the onboarding process felt seamless and that the website has made submitting bills and tracking payments straightforward for you, Erain. Thank you for sharing that.
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