Vodafone Kabel Deutschland Reviews 

It is complete mistery to me that this company is not sued for some kind of Scam. The Internet is not working properly i have so many outages that i even started to get a phone contract to go online because going online via my phone hotspot was faster and more reliable then their Kabel1000 wich cost almost 90€ / Month.

I wonder if the other Internet Provider are better of not Starlink will be my next resort these scammers and their terrible service.
With their Current Service
Kabel1000 should cost like 10€/Month at max.... because u either have no internet or its shit only 1-2 days a month you have kinda good internet... complete scam.

It is the worst ever!!!!! Internet often goes down, during the day and during working hours! Very unreliable!

I would give it Zero Star, Internet wasnt on for 3 Months because of a problem in the Company itself, and you didn't give me money back for these 3 months.

A joke. I had an internet contract with them (took an insane amount of calls, appointments and persecution to get the technical guy install the right router and make it work back then….) now free of the contract timeframe I cancel everything. Of course, a guy from Vodafone calls me and offers me something I agree on mobile+internet=32€. He sends me the contract and there are a dozen lines but you cannot see 32€ anywhere. I spend an hour exchanging going with him and asking him to confirm the price in a written manner because the contract is simple not estating so. Nothing. He says it is and will be fine. Guess what. First invoice arrives. 73€! I try to click on it …. Error!!! I call the &/!/@:!! Hotline and after 1,5 hours I have just been hung up by a second employee. Unbelievable. What a piece of shit.

Customer service will NEVER answer your call, and when answered they just hang up, no more vodafone.

Horrible customer service personell.
CSR yelled at me and said I needed to be yelled at as it was my fault. It wasn't. She then said she can't be bothered to talk to me and refuses to give me her name. She refused to hand me over to her supervisor and she hung up. Unbelievable. For the record, Vodaphone messed up my payments. No apology. No nothing. No refund. Terrible customer service. I'm changing my Internet provider because of the customer service I didn't receive.
Happened on 21st October 24, 10am.

Constant router resets. After I replaced the sorry excuse of a routher that Vodafine provides with a (very expensive) cable box, the resets stopped. However, that does not protect you from the constant outages that happen on the back end. Customer service is non.existent.
Switched over to Telekom VDSL today which was a seamöess experience.

TERRIBLE connection. Always dropping out. Cannot fix the internet until August 2024!!!!

Worst internet provider with worst customer support ever. Only the line is good and fast when it decides to work.

Since this morning I dont have connection at home. opening the event log I find this error: Internet connection failed: Reason for error: 2 (DHCPv4 no answer on DISCOVER).
I called 5 times the support via phone, and the really unfriendly agents we found just told us to restart the router and hang on the phone on my face.

This is completely unacceptable. I've lost a full day of work for your mistake and because your agents are not willing to help your customers. So, now explain me why should I still pay you 65€ per month for this disappointing service?

Impossible to get help in english as the agents just laugh in your face before to hang up the phone.
Via chat on facebook an agente sent me the link for the details and then just disappeared.

Hope nobody will have the wrong idea to subscribe a contract with your company. You sucks!

Internet speed great, but unreliable. TV now often also down. Very annoying.

This is by far the worst ISP I have ever dealt with, and I’ve lived in two so-called developing nations. The service is beyond awful. It comes and goes with the wind it seems.

Where should I start?! I requested to cancel my contract because I was moving to my boyfriends apartment and he already had internet with vodafone. The customer service agent replied to me to send an email and my contract will be canceled. After 2 days we had no internet and found out his contract has been canceled not mine!!!! Other customer service agents said that they reactivated it and in some hours we would have had internet back. Lie! The last one said that the contract of my boyfriend was outdated and convinced us to sign a new one (15 € higher than the old one) guaranteeing that in one hour we would have had internet… and no, no internet ofc. Just to recap they deactivated the right contract by mistake, the forced us to sign another one much expensive and the agents are just hanging up on me since hours!!? I am really really disappointed… do not subscribe anything with them. Worst company ever!

My cable internet has been off for the last 15 hours. I can't do it at the home office because the internet is not in service. I was trying to contact Vodafone service.
First, I tried their automation service on the site, and during their solution, they asked me to reboot the Router, funny? Does rebooting the router solve the problem, of course not. In the end, they asked to call on service phone number, but no one answered. Then I tried their Facebook robot, Their they mentioned in a few minutes service would contact me, now it is 2.5 hours I am waiting for someone will call me. I am not expecting any more.
Then I call again on the service number which was provided by their so-called Intelligent robot "Tobi", no one answered again and mentioned someone will call me to answer me, hope someone really calls me today.

My biggest mistake here is before choosing Vodafone, I didn't read the Vodafone reviews. I am wondering why a company like Vodafone is not working on their service since they have more than 91% negative reviews.

Very unstable connection. No internet for more than 2 weeks and customer support that makes you run in circles without providing any value. You end up paying for a service that does not exist. Stay away at all costs

Since more than 10 days, we do not have internet at home (Red Internet & Phone 1000 Cable) and Vodafone keeps telling that we are working on it and we do not know how long it will take. They says lots of houses are affected (which makes it even worse that they cannot solve such a bigger problem)! Before this happened, my experience was not the best and from 1000 Mbps theoretical speed I was getting not more than 400 Mbps. In short, was a bit mistake to choose Vodafone and bigger mistake was to pick their "1000Mbps" plan which is never going to work.

Basically you can’t know when you will have your internet or not. Last 3 weeks, it’s terrible and last for 4 days no internet at all, and still they are not giving any fix time. Terrible customer and technical service, not stable internet, and no way of providing mobile internet if I am not using Vodafone in my mobile, fortunately I don’t(!) And I still have to use them since it’s only provider in my area.

If there is a possibility to give less than 1 star, I'll give it.. I'm a new customer and work home office and really everyday I have trouble in the Internet and I should always call the customer service to tell me nothing important or helpful.

Extremely bad experience with internet provider. Upload speed just doesn't exist in Vodafone.
Was a client of Unitymedia before and everything was fine. After it become Vodafone things got worse and worse. Now it is half a year where I open another support ticket at least monthly (or even more often). 6 technicians confirmed issue is not in the building but on the line outside. What Vodafone is going to do? Send another technician. Absolutely incompetent staff. Extremely bad service. I would give 0 stars if I could.

I just subscribed yesterday, for the top of the line 1000 mb/s connection, and it worked for just one day, and then the service has been down ever since.

I tried to reach the customer support, but sadly they don't offer an English speaking customer support hotline or even an email, now I'm stuck and I don't know what to do. should. I wait 1 year until I learn German then contact them again? what would I do during that 1 year, pay bills for a connection that doesn't work? I don't know what to do.