Vodafone Kabel Deutschland Reviews 

Have had the displeasure of being with Vodafone Kabel DE for over 2 years - I have the 1000mb line, of which 650mb is the highest I have ever had. I track the speed regularly and its shocking. What's worse though is the outages that they have. Last week 2 full outages with zero internet and today the whole morning so far and still no internet (13h30 now). The last time I called them the operator was so rude, he hung up on me after telling me that I don't have a business contract and it's not his problem that I have to work from home during covid. He also refused to of course give me his name.
I would urge anyone thinking of signing up with them to look for other providers.

The worse service ever.They are criminals.
Made a contract and nobody ever came to install.Their customer service is beyond any distopian movie.I swear sometimes from the main and only number assistance,aftee waiting 30 minutes ,i was said to call another number and department.This went on for at least 4 more times each this i was calling and waiting at the new number they gave me.Ridicolous company.DESERVE BANKRUPT

I have very bad experience with this company. They took it over from Kabel Eins and now they are cheating every customer that sign with them.
Very very bad company..I dont recommend anyone to sign with them...

Obnoxious internet provider. I had their service in Berlin for some time as they had an an exclusive agreement with my landlord. I believe they should be prosecuted for forcing myself into this. The connection was unstable and failed every 15 minutes during the peak usage time. Speed was 10x lower than promised (and I know how to measure it), customer support does not exist. Just piece of s***t, not an ISP. At least jumping off was smooth when my contract was over... Oh, not even this! They made me wait one year for cancellation and managed to charge me for the whole last month while had cut off the connection two weeks earlier! I sincerely wish that Vodafone management would have had all the issues they bring their customers and and tried resolving it with their own customer support. The hell would feel as a joyride to them!

Internet connection outages happen several times a week for 10-20 minutes during working hours. The support doesn't help

this is the WORST Internet provider EVER.
the service and support they provide is Terrible.
my internet is not working for 5 days in a row, and no one is answering properly.

All they want from you is to sign one of their contracts, once it is done they don't care about providing you with the actual service.

The customer service is a nightmare - first they bury the actual phone number and try to get you to deal with their useless bot, then they representatives try to either send you to another service or close the call within one minute, whether the issue is solved or not.

I have signed up for a contract, received modem 10 days ago and still no signal. Support is nonexistent, I have waited 20 minutes on call centre and nobody replied.
There is no way to reach out to customer service and check. At this moment I would terminate the contract but I am not able to reach anybody in Vodafone, just chatbots, and call centre music.

Extremely bad provider, despite it's size and marketing. If you like slow websites loading, laggy Netflix, completely broken Twitch, half of online-games with constant disconnect, then Vodafone is your choice. As well if you like non existing support, automated voice bot on the phone and basically 0 results in discussions.

Around 30 % of the time i have speed of <2 MBPS

High prices, low coverage, but at least the customer service is reliable enough and have enough power to cancel contracts. Although no english customer support

I definitely can not believe that this awful Vodafone service happens in Germany in 2021(actually in 2019 and 2020 as well). I have no internet access at my home wifi which is paid every month. This happens pretty often. When I try to contact someone, that's a mission impossible. No line is available. That's not a third world country, that's Germany, isn't it? Shame on you.

Vodafone Germany has been the worst experience ever with a service provider.
They fail to provide the service, and when you contact them they don't try to help. Someone from customer service simply hung up the phone whilst I was explaining my problem to him. I get the feeling of being cheated by this company, they just care about getting money, they don't care at all about the customer. Also it's bizarre that after your initial contract you cannot cancel the contract they automatically extend. You are forced to wait until a full year is over, and you have to cancel it at least 3 months before the year is over, if not you have to wait more than a year for your cancellation to take effect.

Very poor service and customer experience. Never more again!

IF you are an expat who can not speak German you should STAY AWAY of Vodafone Kabel Deutschland. They don't care about your problems if you don't speak German. I have had a Vodafone home internet contract since March 2021, from the first day the internet speed is very slow despite I pay for 1000 Mbit and keeps disconnecting continuously we are now in the end of July and I have still the same problems. Just stay away if you are not a Native German Speaker.

Worst internet service, either slow or not working at all and when you call customer support they don’t wanna work or they don’t have any idea.

Their IPv6 is absolute horror. It's not even 60% working. They have base network provider knowledge lack and are incapable of solving any issue that isn't "powercycle the device" even in their level 3 support. Say what you will about other companies but they way Vodafone treats its customers and solves technical issues is absolutely abhorrent. They are the worst in the business. Technical support 1/10. Technical Solution 2/10

This is the worst internet and terrible customer service that I have experienced. Please please please just go with another subscriber. Its a nightmare and they are super rude.

Internet is so bad and they wouldn't even bother to listen when you call.

For internationals and expatriates its going to be difficult as they will insist on speaking German and they will just tell you that no one in Vodafone speaks English.

absolutely unreliable internet provider. They had three different technicians sent to our home to install, change and change again the hardware. The internet connection is still crappy and unreliable.
Recommendation: If you are still in the first weeks of your contract and experience problems, don't fall for the technician trick, get out of the contract as soon as possible.