I would recommend this company since they are doing great job, But I’ve had stressful experience with a service subcontractor. I had to pay a parking slot for a worker because he couldn’t manage i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The assembly manual was very simple and easy to follow. Also , the store has many options with high quality, multifunctional & budget friendly products.
Company replied
I’ve been waiting for over 12 days and they still haven't shipped the order; the money has already left my bank account, but the bed hasn't arrived yet. After the 12-day delivery window had passed, I... See more
Company replied
To make sure that online shoping should be more workable. It can be done when a customer do online shoping than send email and messege two or three times if possible to them about order detail an... See more
Company replied
Company details
Written by the company
JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!
Om JYSK
Written by the company
Contact info
Sødalsparken 18, 8220, Brabrand, Denmark
- +45 70808190
- kundeservice@jysk.com
- www.jysk.dk
4.3
Excellent
52K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor delivery service.
Very poor delivery service.
The delivery was supposed to arrive between 8:00 and 12:00, but I never received any call from the delivery driver. The company later told me that they had called me several times, but I did not receive any calls at all.
September 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad items not good
September 1, 2026
Reply from JYSK Danmark
Hej Sanam
Thank you for your review.
We're sorry to hear that the items did not meet your expectations.
We appreciate your feedback and will take it into consideration as we continue to improve our products and services.
Have a nice day.
//Mette - JYSK Customer Service 😊
The assembly manual was very simple and…
The assembly manual was very simple and easy to follow. Also , the store has many options with high quality, multifunctional & budget friendly products.
September 1, 2026
Reply from JYSK Danmark
Hi Sangita
Thank you for your review 😊
We are delighted to hear that you found the assembly manual simple and easy to follow. It is also great to know that you appreciate our wide selection of high-quality, multifunctional, and budget-friendly products.
Thank you for taking the time to share your experience with us.
Have a nice day.
//Mette - JYSK Customer Service 🌟
Reply from JYSK Danmark
Hi Isaac
Thank you for your review 😊
We're happy to hear that you think JYSK is a good place to shop. We appreciate you taking the time to share your experience with us.
Have a nice day.
//Mette - JYSK Customer Service 🌟
Unfinished Furniture, Terrible Service
I bought furniture on August 29th, but it was missing the bolts and nuts needed for assembly. I went to the store to pick up the spare parts, but they told me they would ship them directly to my home instead. One customer service employee said it would take 3–5 working days, while another said 5–10 working days. It is day 4 now. Meanwhile, the couch is just sitting unassembled in the middle of my living room. Why should I wait to install my furniture 4 days min and 10 days is alao possible. Poor service and distribution network—I don't recommend them.
August 30, 2026
Reply from JYSK Danmark
Hi Tolga
Thank you for your review.
We are sorry to hear about your experience. We understand how frustrating it must be to receive furniture without the necessary bolts and nuts and then have to wait several days for replacement parts while the sofa remains unassembled in your living room.
We also understand that receiving different information about the delivery time of the spare parts can create additional frustration and uncertainty. This is not the experience we want our customers to have.
The normal delivery time for these type of products is 10 business days.
Thank you for taking the time to share your feedback with us.
Have a nice day.
//Mette - JYSK Customer Service 😊
Reply from JYSK Danmark
Hi Andrew
Thank you for your review.
I’m delighted to hear that you received great service from our friendly and helpful staff. Providing a welcoming and supportive experience is very important to us, so it’s wonderful to know that our team made a positive impression.
Thank you for taking the time to share your experience with us.
Have a wonderful day.
// Anne - JYSK Customer Service
Reply from JYSK Danmark
Hej Jurgen
Thank you so much for your review! 😊
We're delighted to hear that everything was perfect and that you had a great experience with us.
Thank you for taking the time to share your feedback. We truly appreciate it and look forward to welcoming you back again soon.
// Cecilie, JYSK Kundeservice
Reply from JYSK Danmark
Hi Monali
Thank you for your review.
We are pleased to hear that you found our products affordable, that your order was delivered very quickly, and that you experienced good service. It is always great to hear when we have met our customers' expectations.
Thank you for taking the time to share your experience with us.
Have a nice day.
// Anne - JYSK Customer Service
Unbelievably bad customer service. ☹️…
Having received a reply without offer of help from the company I can now confirm that after various other attempts to contact them they emailed me this morning a very short mail officially refusing any intervention to collect the bulky faulty product and give me a refund. NB. I notified them of the issue 24 hours after the purchase. Can’t believe such an horrendous customer service ☹️
August 31, 2026
Unprompted review
Reply from JYSK Danmark
HI Patrizi
Thank you for your review.
I am very sorry to hear about your experience. I completely understand your frustration, especially as you informed us about the faulty product shortly after purchase and have since made several attempts to find a solution.
I also understand how disappointing it must be to be left with a bulky item that is faulty and difficult to transport, only to feel that you have not received the support you expected. This is certainly not the experience we want our customers to have.
Thank you for taking the time to share your feedback. We take comments like yours seriously, as they help us identify where we need to improve both our service and communication.
Have a nice day.
// Anne - JYSK Customer Service
Good and professional service both with…
Good and professional service both with consulting and delivering
August 27, 2026
Reply from JYSK Danmark
Hi Bozhana
Thank you for your review.
We are very pleased to hear that you experienced good and professional service, both during the consultation and the delivery. Providing helpful guidance and a smooth delivery experience is very important to us, so it is great to know that we met your expectations.
Thank you for taking the time to share your experience with us.
Have a nice day.
// Anne - JYSK Customer Service
Reply from JYSK Danmark
Hej Remone
Thank you for your review.
I'm delighted to hear that you were satisfied with both the quality of your purchase and the delivery. It's great to know that everything arrived efficiently and on time.
Thank you for taking the time to share your experience with us.
Have a wonderful day.
// Anne - JYSK Customer Service
I would recommend this company since…
I would recommend this company since they are doing great job,
But I’ve had stressful experience with a service subcontractor. I had to pay a parking slot for a worker because he couldn’t manage it and he asked questions which I have no knowledge about and in the end my curtains don’t protect rooms from the light. When I complained I have gotten an answer “we have nothing to do with parking” and that’s it. That is so much unprofessional and I have a lot of stress and big costs after that
August 18, 2026
Reply from JYSK Danmark
Hi Elena
Thank you for your review and for recommending us. We are pleased to hear that you are happy with our company overall.
We are sorry to learn about your experience with the subcontractor. We understand how frustrating it must have been to face additional costs, stress, and an installation that did not meet your expectations. This is certainly not the experience we want our customers to have.
Thank you for taking the time to share your feedback with us.
Have a nice day.
//Mette - JYSK Customer Service
Confusing availability online
The webpage said that the products I asked for were available in Fisketorvet, but they weren't. That happened many times, until finally one product was available to reserve. That was truly frustrating.
August 27, 2026
Reply from JYSK Danmark
Hi
Thank you for your review.
I am sorry to hear that you had this experience with the product availability shown on our website. I completely understand how frustrating it is when a product appears to be available in a store, but is not actually there when you try to reserve or purchase it.
I also understand your disappointment when this happened repeatedly before you were finally able to reserve one of the products you needed.
This is certainly not the experience we want our customers to have. We appreciate you taking the time to share your feedback, as it helps us improve both our stock management and our online shopping experience.
Have a nice day.
// Anne - JYSK Customer Service
Reply from JYSK Danmark
Hi Imran
Thank you for your feedback.
I am sorry to hear that your experience was not good.
Your feedback is important to us, and we will use it to help improve our service.
Have a great day.
//Mette - JYSK Customer Service 😊
Reply from JYSK Danmark
Hi Szymon
Thank you for your review.
We are pleased to hear that your package was shipped quickly and that you experienced hassle-free service. 😊 We greatly appreciate you taking the time to share your feedback with us.
Have a great day.
//Mette - JYSK Customer Service.
Reply from JYSK Danmark
Hi Stela
Thank you for your review 😊
We truly appreciate your kind words. It is wonderful to hear that you were happy with the assistance and service you received. Feedback like yours means a lot to us and motivates us to continue providing the best possible experience for our customers.
Have a great day.
//Mette - JYSK Customer Service.
Good service and good prices
Ordered some chairs that were on sale. Picked them up after 30 minutes and the staff were very friendly and attentive.
August 24, 2026
Reply from JYSK Danmark
Hi Claus
Thank you for your review.
We are delighted to hear that you were able to pick up your chairs shortly after placing your order and that you experienced friendly and attentive service from our staff. 😊
Thank you for taking the time to share your positive experience with us. It is always great to hear when our team has made a good impression.
Have a great day.
//Mette - JYSK Customer Service 😊
Received broken plates
August 19, 2026
Reply from JYSK Danmark
Hi Mehak
Thank you for your review.
I am sorry to hear that you received broken plates. I can understand how disappointing it is when a product arrives damaged and cannot be used as expected.
This is certainly not the experience we want our customers to have. We appreciate you taking the time to share your feedback with us, as it helps us improve our products and service.
Have a nice day.
// Anne - JYSK Customer Service
Horrible delivery service
Horrible delivery service. Not possible to order furiniture assembly
You state delivery 2-3 working days
And its 5 days when you start calling your client service
August 22, 2026
Reply from JYSK Danmark
Hi Kateryna
Thank you for your review.
I am sorry to hear about your experience with the delivery of your order. I can understand how disappointing it is when you expect delivery within 2-3 working days, but instead have to wait longer and contact customer service for updates.
I also understand your frustration regarding the lack of an assembly option for furniture. This is certainly not the experience we want our customers to have.
We appreciate you taking the time to share your feedback with us, as it helps us identify areas where we can improve our service and delivery experience.
// Anne - JYSK Customer Service
Reply from JYSK Danmark
Hi Anett
Thank you for your review 😊
We're delighted to hear that your delivery was fast and that you're happy with the product.
Thank you for taking the time to share your experience with us.
Have a great day.
//Mette - JYSK Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.