JDWilliams Reviews 

ordered a microwave,kettle and toaster pack it has been nearly 2 weeks still has not arrived and evri is delivering it hahahaha say no more when i spoke with jd williams via online chat they are very poor communication still has not resolved the matter i have had to stay indoors last 3 days in a row and cancel plans as i live in a block of flats i have requested a stop and return on the item and will be refusing delivery and closing my account with this company ASAP !!!!!!!!! people be warned they are useless best shop elsewhere

I have shopped with jd williams for about 10 years never had any problems with my orders or delivery always offering discounts and deals serice and delivery have always been excellent

I found it very easy

Be warned: steer clear of this company. I am 78; without me asking, they gave me £3000 in credit. I used about £700 for a family member; I have no intention of using any more. Example: they inundate you with emails and text messages nearly every day for up to 3 weeks before their chosen payment date, for payment of a sum you have not agreed to, by a date you have not agreed to, and if you do not pay the amount they want by that date, they charge you £12 for late payment, plus interest; well, they are only getting the amount the actual items cost out of me.

I would recommend this payment method very reliable thankyou

I thought this was all sorted but they just couldn’t get it right!! Customer Service is based apparently in South Africa so there is the problem!! I’ve been ignored constantly so in the end, I emailed Directors of the Company and it was sorted the next afternoon!! They were very helpful but it’s a shame it took weeks of a nightmare with that “Team” they have in SA - I’ll never use the company again following this awful experience but glad in the end that it was all sorted!

The worst online company I have ever dealt with! EVERYTHING TAKES A RIDICULOUS AMOUNT OF TIME!!
From requesting stock information (which turned out to be incorrect!), placing orders and waiting for replies from customer service I’ve found this company the WORST!! Whoever is in charge of Customer Service needs to be booted out as they are giving your company the worst name!! AFTER THIS MESS IS FIXED (hopefully by the end of this year 😳🤨) I will never use anything from them & do not recommend anyone else does either 😳

Absolutely awful customer service. Based in South Africa, rude, arrogant and obnoxious. The live chat is equally rubbish. The quality control is none existent. The items sent are clearly returns that are tampered with, open seals, crushed boxes, no padding or protection with packaging. Just an awful company with no integrity or pride. AVOID!

Both JD WILLIAMS & SIMPLYBE is beyond a joke the return and refund process is ridiculous and the way most of their staff at their call centre based in south africa their attitude is bad, aggressive, abusive and down right rude. But they wonder why all us customers get off being like it back towards them on the phone as they are useless and unhelpful I'm relieved i did close my account today as their cycle of monthly payments is not good at all nor suitable for those who only have a monthly payday i do not recommend jd williams or simplybe to anyone as you will get nothing but problems and Issues!

Very easy to pay this way.

Absolutely 100% unreliable. Been charged extra for 'next day' delivery, which is NOT about to happen.
In no way shape or form was I consulted or informed that the so called 'Next Day Delivery' may not happen. So I paid the extra. This company is taking peoples money fraudulently! getting away with it? can I refuse to pay my bill and get away with it? FRAUD is a dirty word, but very applicale to this company.

I’m extremely disappointed with the Fareham Tallboy Unit from JD Williams. The quality is very poor, and the finish is absolutely appalling.

The photos on the website show a smooth, neat and well-finished piece of furniture, but what you actually receive is completely different. The paintwork is rough, uneven and full of visible imperfections, making the unit look cheap and badly made.

Once assembled, the drawer doesn’t align properly, and the whole unit feels flimsy and not at all sturdy. For a brand-new piece of furniture, this is simply not good enough.

I feel the product photos give a very misleading impression of the actual quality. I certainly wouldn’t recommend this unit to anyone. Save your money and look elsewhere.

One star is too many in my opinion. This is the absolute worst experience I’ve ever had in my life. I brought some draws from them and not only did it take 2 months to arrive but they collapsed within for the first 4 weeks. Since then they’ve been slow on the refund and have told me a check is in the post which why they don’t just refund me directly to my account is beyond me. They have cancelled the collection of the draws 3 times and their customer service is truly pathetic. This company is a scam and I will never buy from there again.

Fast reliable

Simple, straight forward, easy to use, secure

Ordered through Jacamo, one of the companies affiliated to JD Williams.
Awful customer support. Bought 2x£100 Sainsbury's gift cards and 2 weeks later I haven't yet received them. The agent at the support keep asking if I checked my email and keeps saying that it will take 3 working days for this matter to be taken higher up. Problem is that this is an infinite loop as 3x 3 working days already passed. Awful and avoid at all costs!

Quick and easy

Paid for next day delivery only for most of my order to be estimated to arrive 7 days later. Finding it impossible to contact customer service, feels purposefully difficult. Just generally wouldn’t shop here again.