I can never fault the Dunfermline HMV. Store, the Staff, especially Patricia was very helpful, Always keeping me updated on new releases I'm interested in. Also helping to order titles and having the... See more
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At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
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United Kingdom
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Great CDs were unopened in new condition 1 digipack had a small line dent that’s all
Staff were friendly and approachable while at the same time professional & knowledgeable with my queries & made my purchase experience so much better. If I could I would buy in store everyday of the week over purchasing online, unfortunately sometimes they dont carry the titles i want in store & so have no choice but to buy online
Ordered 9 cds and all were delivered in a few days.
Fantastic service and price as all in the 40% off deal.
Purchaased in August 2026
Prompt delivery, well packaged and kept up to date regarding the delivery.
Delivery was made very quickly and was exactly what I was expecting. Staff always very pleasant.
Made ordering and picking up my purchase very easy
Really quick delivery. A great price. First time ordering and was really impressed
The Hackett and Rothery ‘Roaring Waves’ CD event was well organised. Staff worked effectively to get everyone their CDs and LPs in good time for the signing.
Good venue. Well run.
Good selection of LPs on offer and three ordered. I expected them to arrive together and in one box. No to be. Three LPs, three boxes, two deliveries. Also took many days to arrive. Not really good enough, much waste, much delivery! Please address.
I was told via email I'd be getting a promo card with my order the whilst stocks last, my order was a per-order and I went to a HMV shop day of release and saw loads of the promo cards un touched by my order did not get a promo. don't expect to receive one on a pre-order
Product I ordered arrived earlier than expected and they kept me informed as they said they would
Ordering Blu-rays from HMV is great: Competitive pricing, reliable delivery and easy returns.
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